This report discusses the quality management issues in Meridian University's campus and off-campus stores. It analyzes the problems and provides recommendations and an action plan to mitigate the issues. The plan includes selecting personnel for quality check-ups, providing training to employees, maintaining an updated list of books, and adopting a quality planning approach. The report emphasizes the importance of maintaining accountability and reputation among customers.

Quality Management

Analyzing the operations and competition of two bookstores operated by Text Services at Meridian University.

This report highlights the quality management issues in Meridian University's campus and off-campus stores. It provides recommendations and an action plan to mitigate the problems.

Quality Management Plan for Meridian University's Stores

Quality Management in Meridian University's Campus and Off-Campus Stores

Manage Quality Customer Service

The assignment content presents a suggested 18-month action plan to bring about an effective change in the growth and sustainability of a customer care services organization. The plan involves assigning a case-manager, developing a system for managing existing issues, training Customer Service Representatives (CSRs) on activity-related issues and time management, implementing 'on-job training' for CSRs, and providing advanced training for CSRs and Business Associates (BAs). This action plan is expected to improve the organization's customer service and revenue. The content also highlights the importance of performance information and regular assessments in ensuring the sustainability of the implemented changes.

Quality Management in Meridian University's Campus and Off-Campus Stores

Manage Quality Customer Service

Optimizing Operational Management Investments: An 18-Month Action Plan

Corporate Social Responsibility Assignment - Marks and Spencer

Quality Management in Meridian University's Campus and Off-Campus Stores

Manage Quality Customer Servicelg...

Optimizing Operational Management Investments: An 18-Month Action Planlg...

Corporate Social Responsibility Assignment - Marks and Spencerlg...

Manage Quality Customer Service

Optimizing Operational Management Investments: An 18-Month Action Plan

Corporate Social Responsibility Assignment - Marks and Spencer