Role of Quality Management in Inspection and Assurance Process

QUALITY MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Definition of quality..............................................................................................................1
1.2 Role of quality assurance and quality control in inspection and assurance process.............2
1.3 Different types of approaches that improve the quality management...................................3
1.4 Similarities and differences between the various methods...................................................4
TASK 4............................................................................................................................................6
4.1 Role of self-assessment ........................................................................................................6
4.2 Importance of communication and record keeping ..............................................................7
4.3 Necessary guidelines for implementing quality scheme in staff consultation ....................8
4.4 System improvement strategies to enhance the service quality............................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Quality management is the act of seeing overall tasks and activities needed to balanced a
coveted level of excellence. This consider the determination of quality policy, implementing and
creating quality, assurance and planning, quality improvement and control. Quality management
assure that a company, goods and services is concordant. It does not focus on goods and
facilities, but also on mean to gain it (Goetsch and Davis, 2014). This report is based on Novotel
hotel that is located near the City of London, they have only 200 bedrooms. In this report
explains the meaning of quality in term of services and business supplying. It also exemplifies
the role of quality assurance and control in inspection processes and discuss various approaches
that can balanced the quality management. Further more, this study define the role of self
assessment and evaluate the importance of record keeping and communication. It also reflects
the purpose of modifications and new systems in relation to improve service quality in
organization.
TASK 1
1.1 Definition of quality
Quality mean the standard level of products and services that measured against to the
other things of similar type. Quality is the most common element of business, it defines the
services and goods refers to percept of the level to which facilities meets consumer's
expectations. The another definition of the quality is that doing something right and
unambiguously outlined by each individual. According to Juran's quality basically refer to
exceeding and meeting consumer requirement or wants. Deeming states that the people's
explanation of quality is the only one that matters. Thus, for that organization's need to make
their products and services in good quality according to customers needs and demands. Through
this process they can attract more people towards business productivity and production.
Goods quality reflect the brand image or reputation of business in market place.
Customers used those products that is reasonable and affordable in price, but they also focused
on the quality of services which highly impact on their thoughts and expectations. Quality is a
conditional, perceptual and fairly subjective attribute. In term of services and business provision
mention to perception of stage that goods and facilities match with the people demands and
belief. Thus, to serve good quality services firm need to have knowledgable and qualified staff

members that are always available to perform their duties or services and offer to potential
customers and also attract the other one's. Therefore, to run business successfully organization's
need to increased quality level of their production that higher their position in business world
against to competitors. Quality of products can be improve by identify people needs that must be
an easier way to give facilities according to their listed requirements. It will be managed current
level of organization and offer the best opportunity to raise their business as well.
1.2 Role of quality assurance and quality control in inspection and assurance process
Inspection process means to collect all the relevant data about the services and products
quality that organization serve to people. Thus, after inspection activity assurance level get much
higher and give proper way of satisfaction about the quality of goods. Novotel hotel offer their
facilities to people by match their standard level with British standard institution. Quality
assurance is a proactive function that is based on approach while quality control is reactive
function which is goods based approach. Quality control is used to affirm the quality of goods
and services of Novotel hotel. Inspection and assurance process is managed by the manager that
play their important role in business by ensuring that goods meet definite thresholds of
acceptability. Through inspection organization get the information about standard of facilities
and products that they give to the people and also know that it match with customers needs.
Thus, after this process Novotel hotel assure about where they need to improved quality and
controlled it (Hazen and et.al., 2014). Through this process firm can maintain or developed their
standard level as better than the other organization's.
Novotel hotel followed the British standard institution level to improved their service and
products quality. According to this stage they match their standard level with them and give good
quality facilities to its customer's. On the other side Hilton hotel follow the International standard
level in their organization to managed their facility regarding with it. Thus, both level has
different techniques of inspection and assurance within the same purpose of making goods in
appropriate way that increased their business profitability. Inspection activity get assure about
the quality of things and know where they need to improved it in better way. In current situation
Novotel hotel business get decreased that impact on their market image because they do not give
customers proper services and products that they want. Therefore, they need to match their
services standard level with BSI that developed its goods quality and also control quality of its
hotel business. Through inspection and assurance process Novotel and Hilton both hotels