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Quality Management Practices Assignment

   

Added on  2020-04-13

21 Pages3417 Words80 Views
Running head: Quality Management Practices 1 Research proposal

Quality Management Practices 2ContentsProject title: Translating quality management practices from strategy to operations- challenges for the UAE government sectors.....................................................................................................3Overview..........................................................................................................................................3Key research questions....................................................................................................................4Relevant literature............................................................................................................................5Methodology....................................................................................................................................8Methodology....................................................................................................................................8Outcome.........................................................................................................................................10Timescale.......................................................................................................................................11References......................................................................................................................................12

Quality Management Practices 3Project title: Translating quality management practices from strategy to operations- challenges for the UAE government sectorsOverviewThe success of any organization is dependent on the quality process and outcomes at every level.Quality management is the tool that makes sure the customer satisfaction, enhanced revenues andoperational efficiencies. The practices of quality management are translating from strategy to operations. It has been analyzed that most of the organization tend to have the centralized continuous improvements and quality team who keep focus on to do directly working with the business units to help execute standard practices around competency and procedures (Jiménez-Jiménez, et. al., 2015). It is the research proposal which will reflect the various elements regarding translating quality management practices. Literature review will be provided in this research to emphasize the aspects of quality management. The research process will be made so as to conduct the implementation of the research program in a valuable manner. There are so many organizations in UAE that are facing issues in attaining the suitable consumer contentment and constant enhancement (Uluskan, Godfrey and Joines, 2017). Recently, quality departments such as centre of excellence have been adjoined various organizations in UAE, whether it is a government, semi-government or private organization. In term of quality management, it has so many components such as Six Sigma, lean, total quality management, ISO9000 and lean (Atanas, Rodrigues and Simmons, 2015). Total quality management is the most recent element of the quality management that was proven to be a successful field of management. Literature review of this research proposal suggests that there is no difference in manufacturing

Quality Management Practices 4organization than other kind of organization such as construction organization. The main aim of this research is to examine the various factors of execution of TQM that best suits UAE. Key research questionsWhat is quality management and how can it influence the UAE government sectors?How UAE began its journey towards excellence?Is UAE government successful to provide the efficient services to its customer as citizensin an efficient manner?

Quality Management Practices 5 Relevant literatureQuality management comprises quality control, inspection, total quality management and qualityassurance. As per Khanam, Siddiqui and Talib, (2016), Quality control and examination are demonstrated in a way that their function is to recognize and perceive occurred issues. Quality assurance is able to find out the issues within an organization that are regarding to quality by effective planning and methodologies. Jabnoun and Khalifah, (2015), concluded that the nature of quality assurance is proactive by looking to complete quality management system by a well recognized system such as ISO 14001. Quality control is the component of quality management which can be referred as the detailed procedure and methodologies like planning, reviewing the work analyzing the process of work, scheduling and checking. Furthermore, it prevents unrequited changes in the services and products being offered. Figure 1: Summary of quality control Source: (Khan, et. al., 2014)It has been evaluated that the oil and gas a major contributor to the UAE economy. The role of quality management has a major role in the journey of UAE to translate the strategy of quality management into operations. However, it faced so many challenges and the government sectors of UAE had to put lot of efforts for the success of this implementation (Goetsch and

Quality Management Practices 6Davis, 2014). There are various issues that have challenges such as the issue of unknown standards has challenges of lack of benchmarking, lack of vocational qualification framework and not recognized by higher authority. Other challenges can be limited source, weak quality culture, low paid graduates and lower status graduates. Six sigma is major component of the quality management that describes execution of the measurement based strategy that focuses on the improvement of process and variation reduction through the process of six sigma improvement projects (Mir and Pinnington, 2014). The economy of UAE has gradually evolved into a service and knowledge based economy. It has been analyzed that in mid1990s the leaders of the UAE has been realized that there is a requirement of improvement of quality and customerservice for the competitive advantages in the organization of the leaders of UAE have recognition programs, excellence frameworks, e-government initiatives and major partnership with quality focused associations (Albliwi et. al., 2014). These initiatives were helpful to improve the quality of the product, productivity, competitiveness of UAE’s and consumer experience. Although challenges were remain after implementing the strategies but the journey of UAE towards excellence continues. UAE involves 7 emirates namely, Dubai, Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah and Sharjah. The GDP of country has reached around AED 981 Billion in 2011. There are activities of services included Wholesale, Retail Trade, Real Estate, Governmentservices, Communication etc. included about AED 440 billion of the totals GDP (Annual Economic Report, 2012). The economy of UAE was gradually converting into service and knowledge based economy. It has been realized by the leader of UAE to fulfill the demand of thecustomer by providing them efficient quality that is why they instituted a number of strategies and far reaching a macro level quality and marvelous proposal for entire sectors of economy

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