QUALITY MANAGEMENT 22 Running Head
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Added on 2020-04-21
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QUALITY MANAGEMENT Certification 22 Running Head: QUALITY MANAGEMENT 1 Quality Management By Name Course Instructor Institution Location Date PART A Question 3: Quality management Question 3.1 Total quality management is the consistent and continuous effort by both the management and employees to ensure customer satisfaction and continued loyalty. Question 3.2 KAIZEN approach is known for continuous improvement in the business. PART B Question 2: Improvement and quality awards Question 2.1 1.
QUALITY MANAGEMENT 22 Running Head
Added on 2020-04-21
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Running Head: QUALITY MANAGEMENT 1Quality ManagementBy NameCourseInstructorInstitutionLocationDate
QUALITY MANAGEMENT 2PART AQuestion 3: Quality managementQuestion 3.1 Total quality management is the consistent and continuous effort by both the management and employees to ensure customer satisfaction and continued loyalty. Employees, as well as the management, ensure proper research and good feedback when seeking to improve the products and services of the organization. Total quality management is divided into six categories. Two of the six categories include the planning phase and the doing phase. The planning phase is the most significant aspect of quality management. It involves employees coming up with the problems and issues facing them that need to be addressed by the organization needs . This involves outlining the main challenges in the organization and looking into the root cause ofthe problems facing them. Employees engage in research to help come up with the best possible remedies to the problems facing them. On the other hand, the doing phase category plays a major role in transforming into quality management. It involves establishing the solutions to the problems and implementing them. Employees develop meaningful strategies to handle their problems. It is in this category that the efficiency and effectiveness of the solutions and strategies established are measured.These two categories play a major role in transforming the Japanese approach to quality management.
QUALITY MANAGEMENT 3Question 3.2 KAIZEN approach is known for continuous improvement in the business. It has several benefits, which include, employee satisfaction, where employees are invited to look into the business processes and give out their suggestions for improvement. Secondly, it improves safety on the working floor for employees (Jaccard, 2013). This is possible when you incorporate ideas that help to clean the working area of the workforce, which also allows better use and control of business processes and equipment. Finally, the KAIZEN approach ensures increased efficiency where it creates a strong running business. It enables employees to work with speed increasing productivity in the business.
QUALITY MANAGEMENT 4PART BQuestion 2: Improvement and quality awardsQuestion 2.1 1. Malcolm Baldrige National Quality Award It is a formal recognition of both public and private U.S organizations’ performance. It recognizes organizations in the following sectors education, business, non-profit and healthcare. This award is constituted by (a) concepts and core values, (b) scoring guidelines, and (c) criteria for performance excellence. One of its major elements is that it uses the seven-category point scoring program and the three-level process in judging. Each business is required to submit applications of at least 75 pages, in which the seven categories are covered. These seven areas include customer satisfaction, leadership, quality results, analysisand information, a quality guarantee of services and products, human resource utilization andstrategic quality planning.2. European Quality Award European Quality Award is awarded to businesses that demonstrate excellence in their management of quality and ensure stakeholder, employees, and customer satisfaction in Europe (Jaccard, & Ljundberg, 2013). Nine categories; people management, customer
QUALITY MANAGEMENT 5satisfaction, business results, impact on society, resources, policy and strategy, leadership, people satisfaction and processes, constitutes it. The major elements of European Quality Award include award applications, management systems, and improvement systems. These elements seek to analyze the possible internal connection among winner and further develop the maximum, minimum number of elements awarded; a total number of common awards in the same organization, and the maximum and minimum time, an organization takes to win awards.3. Deming Prize One major element of Deming prize is that it recognizes both businesses and individualsin total quality management globally. Another element is that, it does not establish a model for businesses to follow to measure quality excellence but instead the applicants to this awardare expected to develop their objectives and goals and transform while improving themselveswidely (Sgroi, 2016). The objective of the organization is now measured to see whether they have been meeting or not. The following major components constitute it.: institute leadership, adopting own unique philosophy, ending the norm of awarding businesses on prices alone, breaking obstacles between the workforce, eliminating numerical quotas, and finally ensuring that everyone works towards achieving the transformation of the organization.Question 2.2 Both Baldrige National Quality Award and ISO certification are basic requirements for establishing a quality system in the business. However, they both have different focuses. While Baldrige National Quality Award is limited to organizations in the United States only, ISO
QUALITY MANAGEMENT 6Certification is a quality standard that is recognized in the whole world (De, 2016). When it comes to Baldrige Award, it can be self-assessed without necessarily applying for the award. However, ISO Certification needs to be reviewed and audited by a certification body externally. For an organization that seeks to adopt both strategies, ISO Certification should be the first to be adopted. This is because it forms a good foundation for the quality management system for the organization. The Baldrige Award should be adopted later to go past improvement in establishing processes that help achieve high-performance excellence.Question 3: Six SigmaQuestion 3.1 There are two important elements of Six Sigma. They include customers and employees. Customers are behind the definition of quality. Customers always expect service, reliability, accurate transaction processing, on-time delivery and competitive prices (Brue, 2015). Thus to gain customer delight and preference, an organization needs to produce what the customer wants.Employees comprise of the other key component. Every organization should involve employees in the Six Sigma program. It is the role of the business to provide incentives to the employees to improve their skills in the business. In a Six Sigma program, all the elements should have clear and well-defined objectives to attain success. It helps an organization to embrace the change that it should be run in a better different way.Question 3.2 Both Lean Operation Principles and Six Sigma have a shared goal. They aim at eliminating waste and creating the most efficient system for an organization. However, both strategies adopt
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