Total Quality Management - Doc
Added on - 21 Apr 2020
Running Head: QUALITY MANAGEMENT1Quality ManagementBy NameCourseInstructorInstitutionLocationDate
QUALITY MANAGEMENT2PART AQuestion 3: Quality managementQuestion 3.1Total quality management is the consistent and continuous effort by both the managementand employees to ensure customer satisfaction and continued loyalty. Employees, as well as themanagement, ensure proper research and good feedback when seeking to improve the productsand services of the organization. Total quality management is divided into six categories.Two of the six categories include the planning phase and the doing phase. The planningphase is the most significant aspect of quality management. It involves employees coming upwith the problems and issues facing them that need to be addressed by the organization needs .This involves outlining the main challenges in the organization and looking into the root cause ofthe problems facing them. Employees engage in research to help come up with the best possibleremedies to the problems facing them.On the other hand, the doing phase category plays a major role in transforming intoquality management. It involves establishing the solutions to the problems and implementingthem. Employees develop meaningful strategies to handle their problems. It is in this categorythat the efficiency and effectiveness of the solutions and strategies established are measured.These two categories play a major role in transforming the Japanese approach to qualitymanagement.
QUALITY MANAGEMENT3Question 3.2KAIZEN approach is known for continuous improvement in the business. It has severalbenefits, which include, employee satisfaction, where employees are invited to look into thebusiness processes and give out their suggestions for improvement. Secondly, it improves safetyon the working floor for employees (Jaccard, 2013). This is possible when you incorporate ideasthat help to clean the working area of the workforce, which also allows better use and control ofbusiness processes and equipment. Finally, the KAIZEN approach ensures increased efficiencywhere it creates a strong running business. It enables employees to work with speed increasingproductivity in the business.
QUALITY MANAGEMENT4PART BQuestion 2: Improvement and quality awardsQuestion 2.11. Malcolm Baldrige National Quality AwardIt is a formal recognition of both public and private U.S organizations’ performance. Itrecognizes organizations in the following sectors education, business, non-profit andhealthcare. This award is constituted by (a) concepts and core values, (b) scoring guidelines,and (c) criteria for performance excellence. One of its major elements is that it uses theseven-category point scoring program and the three-level process in judging. Each businessis required to submit applications of at least 75 pages, in which the seven categories arecovered. These seven areas include customer satisfaction, leadership, quality results, analysisand information, a quality guarantee of services and products, human resource utilization andstrategic quality planning.2. European Quality AwardEuropean Quality Award is awarded to businesses that demonstrate excellence in theirmanagement of quality and ensure stakeholder, employees, and customer satisfaction inEurope (Jaccard, & Ljundberg, 2013). Nine categories; people management, customer
QUALITY MANAGEMENT5satisfaction, business results, impact on society, resources, policy and strategy, leadership,people satisfaction and processes, constitutes it.The major elements of European Quality Award include award applications,management systems, and improvement systems. These elements seek to analyze thepossible internal connection among winner and further develop the maximum, minimumnumber of elements awarded; a total number of common awards in the same organization,and the maximum and minimum time, an organization takes to win awards.3. Deming PrizeOne major element of Deming prize is that it recognizes both businesses and individualsin total quality management globally. Another element is that, it does not establish a modelfor businesses to follow to measure quality excellence but instead the applicants to this awardare expected to develop their objectives and goals and transform while improving themselveswidely (Sgroi, 2016). The objective of the organization is now measured to see whether theyhave been meeting or not.The following major components constitute it.: institute leadership, adopting own uniquephilosophy, ending the norm of awarding businesses on prices alone, breaking obstaclesbetween the workforce, eliminating numerical quotas, and finally ensuring that everyoneworks towards achieving the transformation of the organization.Question 2.2Both Baldrige National Quality Award and ISO certification are basic requirements forestablishing a quality system in the business. However, they both have different focuses. WhileBaldrige National Quality Award is limited to organizations in the United States only, ISO
QUALITY MANAGEMENT6Certification is a quality standard that is recognized in the whole world (De, 2016). When itcomes to Baldrige Award, it can be self-assessed without necessarily applying for the award.However, ISO Certification needs to be reviewed and audited by a certification body externally.For an organization that seeks to adopt both strategies, ISO Certification should be the first to beadopted. This is because it forms a good foundation for the quality management system for theorganization. The Baldrige Award should be adopted later to go past improvement inestablishing processes that help achieve high-performance excellence.Question 3: Six SigmaQuestion 3.1There are two important elements of Six Sigma. They include customers and employees.Customers are behind the definition of quality. Customers always expect service, reliability,accurate transaction processing, on-time delivery and competitive prices (Brue, 2015). Thus togain customer delight and preference, an organization needs to produce what the customer wants.Employees comprise of the other key component. Every organization should involve employeesin the Six Sigma program. It is the role of the business to provide incentives to the employees toimprove their skills in the business.In a Six Sigma program, all the elements should have clear and well-defined objectives toattain success. It helps an organization to embrace the change that it should be run in a betterdifferent way.Question 3.2Both Lean Operation Principles and Six Sigma have a shared goal. They aim at eliminatingwaste and creating the most efficient system for an organization. However, both strategies adopt