Assignment | QUALITY MANAGEMENT SYSTEM.

Running head: QUALITY MANAGEMENT SYSTEM
Quality Management System
Name of the student
Name of the university
Author note

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QUALITY MANAGEMENT SYSTEM
Table of Contents
Introduction:...............................................................................................................................3
Understanding the organization and its context:........................................................................3
Need and expectation of interested parties:...............................................................................4
Quality policy:............................................................................................................................5
Actions to be taken to address risk and opportunities:...............................................................5
Quality objective and plan:........................................................................................................6
Resources:..................................................................................................................................7
Process map:...............................................................................................................................7
Conclusion:................................................................................................................................8
References:.................................................................................................................................9

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QUALITY MANAGEMENT SYSTEM
Introduction:
Quality management in the restaurant setting is very much important as it helps in
ensuring good quality of products, which can easily catch the attention of customers. This is
the way, through which the restaurant can easily increase the statistics of their sales, which is
the key of running business in a profitable manner (Davis et al. 2018). The aim of this paper
is to evaluate quality management in the context of Jose’s Mexican Restaurant. The quality
policy and process map of the restaurant will also be presented in the paper.
Understanding the organization and its context:
PEST analysis is one of the most important tools, through which an organization can
assess the external factors that can influence the internal functionality of a firm (Moschidis,
Chatzipetrou & Tsiotras, 2018). This is the way, through which a systematic evaluation of
business can be carried out. PEST analysis of Jose’s Mexican Restaurant is as follows:
Factors Internal External
Political  Rapid emergence of
number of customers
 Extremely convenient
location
 Long term sustainability and
profitability
 Stable political environment
with wide ranges of
investors
Economic  Offering different types of
Mexican dishes
 Large amount of tips from
customers.
 New England is one of the
largest GDP around the
world, which is allowing the
companies to be profitable
 Diversified with economy,
free market and foreign