Quality Management System

This paper evaluates the different aspects of the quality management system from various journals and articles. It discusses the impact of applying quality management on firm performance and explores different methodologies such as TPM, TOC, Lean, ISO 9001 QMS, and six sigma.

Running head: QUALITY MANAGEMENT SYSTEM
QUALITY MANAGEMENT SYSTEM
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QUALITY MANAGEMENT SYSTEM
Table of Contents
Introduction......................................................................................................................................2
Analysis...........................................................................................................................................2
Gaps and limitations........................................................................................................................3
Identified weakness.........................................................................................................................4
Implications.....................................................................................................................................4
Conclusion.......................................................................................................................................5

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Introduction
The quality management system is the gamut of the processes related to the business
which is focused to improve the standard of the quality and services of the organization. The
quality management will assure the possible outcome of the products and improvisation is done
on the basis of feedback analysis of the quality management. It helps to maintain transparency
and sustainability of the product. There are certain standards those are used for the quality
management. Some of these standards belong to ISO 9000 family, ISO 19011 audit family
standards. The objective of this paper is to evaluate the different aspects of the quality
management from the different journals.
Analysis
The main objective of this paper is to evaluate the different aspects of the quality
management from different journals and articles. The article has reviewed all the quality
management system such as TPM, TOC, Lean, ISO 9001 QMS and six sigma. The discussion
also covers the past studies regarding this topic. The impact of applying quality management is
also the determinant for the performance of the firms. This also determines the QM principals
and guidelines for quality management. The use and selection of different methodologies are
based on the need and the type of the project. As for example, TQM system is more inclined
towards the customer orientation and it has achieved through the statistical quality control. The
maintenance of the system can be reviewed by the TPM. In order to evaluate the constraints in
the system TOC methodology is used. Foe the improvement of the quality of the products and
services six sigma can be applied.

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While developing the methodologies some of the constraints may be faced during the
process. These constraints can be related to the performance of the firms along with the critical
outcomes. The selection of the methodology is needed to be done accurately as the success of the
quality management is dependent on the quality management methodology. The selection of the
methodology is dependent the perception of the leader or the manager of the organization.
Sometimes it has been seen that the selected methodology is biased towards particular
technology as the manager is experienced enough in that technology. However, this mat results
in the generalization, reliability and the validity of the organization.
There is a possibility that miscommunication may happen between the quality
management and rest of the departments in the organization. However, some of the cases,
evaluation of the performance and quality is based on the perception of respondents.
It has been seen that the effective quality management is dependent on the
acknowledgement of good work through awards and recognition. In order to implement the
methodology the research is needed to be done on the basis of the surveys and the requirements
of the surveys and the organization.
Gaps and limitations
The implementation of the quality management system has been practicing from the
beginning of project management studies. The evaluation of the quality management has
enhanced the process eventually. After some time the quality measurement was done in order to
investigate the relationship between performance of firm and quality management system. This
was done using the manufacturing and perceptual data and the measuring the performance of the
organization. Different papers have discussed different aspects of quality management system. In

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most of the cases, it has been seen that quality management is not discussed with the respect of
performance of the organization. This is the identified gap in the literature review.
Identified weakness
The literature review has been done on the different methodologies of the quality
management system. The main weakness of this paper is that the paper has discussed extensively
about the usage of the quality management system and different methodologies have been
discussed. Apart from that the usage of the different methodologies for the different situation has
been discussed. However, the discussion regarding the effect of the good quality management on
the performance of the system is not clear from the paper. The paper is more focused on the
evaluation of the quality management from various aspects and the development of the research
has been discussed in a broader way. However, there is a part that implies the use of the
performance measure under the performance measurement category, but the discussion is not
enough to cover the entire topic. However, the impact of ISO 9001 QMS on the performance of
firm has been discussed. The discussion has covered most of the part regarding the impact of the
quality management system on the performance of the organization. However, the extensive
discussion has not been done regarding the impact of other quality assurance standards on the
organizational performance.
Implications
From the discussion some of the implications can be said that quality management is
important part for the project as well as ensuring the performance of the organization. In case, if
the quality of the products and services can be improvised, the goodwill and the performance of
the organization can be enhanced. The finding is on the basis of the 90 percent of the studies.

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However, it has been seen for 80 percent of cases, the result is not consistence. It has been seen
that there are certain constraints while using the ISO 9001 QM for improving the performance of
the organization. The certification of the quality management system is needed to implement this
standard. It has been seen that many organizations are implementing the system and getting the
valid certification from the third party organization. However, no further practices are carried out
by the organization for the improvement of the quality. Apart from that this quality standard can
merely adopted by any organizations and has limited benefits. In order for the improvisation in
the further research, the extensive discussion can be done to find the different implications of
different quality management methodologies on the performance of the organization.
Conclusion
The paper has tried to investigate regarding the relationship between QM system and the
overall performance of the organization. From the discussion some of the positive and negative
points have been identified. The positive funding from the discussion is that in order to
understand the impact of the QM system in the performance of the organization more research is
needed to be done. On the other hand there should be a flow of free thinking during the
development and the selection deeper knowledge regarding quality management. However, the
discussion is limited to the implication of ISO 9001 on the performance of the organization.