Quality of Project Management Process

This report discusses the quality of project management process, including project management processes, tools involved, and quality metrics. It also explores the importance of customer satisfaction and continuous improvement in project management.

Running head: QUALITY OF PROJECT MANAGEMENT PROCESS
Quality of Project Management Process
Name of the student:
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Table of Contents
1. Introduction............................................................................................................................2
2. Literature review....................................................................................................................2
3. Project management processes...............................................................................................3
4. Demonstration of the tools involved......................................................................................8
5. Quality Metrics.......................................................................................................................9
6. Conclusion............................................................................................................................11
7. References............................................................................................................................13

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1. Introduction
The main aspect of this report is to deal with the quality regarding an implementation
of the project management process. The main aspects regarding the quality will be explained
in the below report. The chief entities that the report will be dealing with are said to be the
processes related with the project management, the issues that a project management faces
while executing the processes as well as the quality metrics that will be used for evaluating
the project’s quality (Kerzner and Kerzner 2017). These aspects will be dealt thoroughly and
further explained in eth below stated report.
2. Literature review
According to, the quality of project management incorporates the activities as well as
the processes, which are used by a project manager for the achievement of the quality
regarding the specific deliverables of a particular project. As quality is specifically associated
with the necessities of each stakeholders as well as customers regarding the deliverables of
the project, it can be well justified that, more efficient and accurate the quality is, it will be
very easy to offer better facilities to the customers. Moreover, the quality management plan
of a project deals with certain customers’ requirements that are to be well incorporated to
cope with the customer satisfaction thus achieving the stated goals of an organization
(Nicholas and Steyn 2017). There are certain methodologies that the management team
follows regarding the maintenance of the quality in the overall processes of the project
management. Firstly, the identified method is said to be the customer satisfaction. This
method is the most important aspect regarding the project quality management as this phase
critically assess the needs of the customer so that the project can be structured in an enhanced
manner that the customers will be effectively offered with good services. Secondly, the
method can be identified as the prevention of error that might occur during the process

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execution of a specific project. The issues that are faced during the procedure must be
critically managed for coping with the quality of the project. This stage will also seek to
identify the risks and thus prevent from any big loss. Lastly, the stage that is carried out is
said to be the continuation of the improvement procedure regarding the process of project
management (Lindhard and Larsen 2016). This stage will enhance the project manager to
cope with the frequent changes in the customers’ needs to deal with the quality of project
management process effectively.
According to, the management of the project quality depends on three main aspects by
which the project is said to meet up with the goals of the organization. The first aspect deals
with the quality planning of the project. This phase deals with the effective planning
regarding the type of quality as well as the level of the quality that is desired by the customers
associated as end users within the project. The second aspect is stated as the assurance
regarding the project quality (Muller 2017). This phase depicts the planning that is carried out
in the previous steps and then ensures the quality to be implied on the project to meet the
sustainable goals regarding the project. The last aspect is stated as the control over the
performed quality management. This is necessary as the quality management is said to be a
continuous process even after the project is completed and on execution. These three aspects
contains 3 sub processes each that are likely to be Inputs, the tools and techniques used and
the outputs. Each of the processes follows these sub processes separately and accurately so
that the quality of the project management is effectively enhanced regarding the end users
present within the project.
3. Project management processes
The processes that are followed regarding the management of a project can be stated
with the help of five phases. These are explained briefly with the following figure.

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(Image: Project Management Process)
(Source: Kerzner and Kerzner 2017)
Project initiation: This is said to be the initial phase of the project management lifecycle.
This stage performs the feasibility study as well as the value of the entire project. The
evaluation tools used by the efficient project managers for performing this step are the
document of the entire business case and the feasibility study of the document.
Project planning: This is the phase where project is guided with a strong plan regarding the
execution of the entire project. This requires the critical analysis of the resources, financial
constraints and the materials that are needed for the effective execution of the project
(Cockerham et al. 2016). This also seeks to identify the vulnerabilities within the project
environment that can interrupt the project execution procedure.
Project execution: This phase of the project management lifecycle mainly deals with the
management of the overall project. This phase thrives to structure the overall project
infrastructure to cope with the satisfaction of the customer. The project execution mainly
depends on the project-planning phase as with the proper planning the project can be
executed in effective terms.

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Project control: This phase simultaneously works with the project execution procedure as
this step continues to monitor as well as control of the overall project execution strategies
adapted by a project manager.
Project closure: This is said to be the final phase of the project management procedure. This
phase deals with the delivery of the project to the specified customer in accordance with the
various stakeholders present within the overall project structure (Shaheen et al. 2019). This
mainly evaluates the project document with the overall completed project. Hence, this is
depicted as one of the most important stage within the project management lifecycle.
The Audit process is said to be the imperative asset that assess the project progress
conducting regular audit sessions, which assures the achievement of the objectives as stated
by the project (Gunaydin and Gulfer 2015). The audit process follows the three basic project
characteristics that verifies the following three criteria:
 The implementation of the strategic tools that will be used for the organization as well
as monitoring every aspect of a project when it is under execution.
 This process clearly defines the phases as well as sub processes those projects all over
the lifecycle.
 The responsibilities are thoroughly checked that ensures the various phases of the
project that agrees to the stated objectives.
The project audit procedure follows a series of steps that helps the process to undergo the
understanding of the project objectives in respect to a project management procedure. These
are explained as follows:
Planning: The planning of the audit procedure is stated to be strategized as well as effective
plan that is associated with the audit process to carry out the audit procedures regarding a
project in a particular execution procedure of a project.

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Design: The design of an audit procedure is said to be the fact that the proper infrastructure
that is being followed by a project manager to carry out the audit processes in effective
manner.
Fieldwork: This is said to be the process regarding which the audit of the project can be
carried out when the project is under execution.
(Image: Audit Procedure)
(Source: Kerzner 2018)
Reporting: With the successful audit procedure of the project, the results thus achieved may
be reported in a proper document to and then this report must be critically assessed by a
project manager for the effective execution of the project processes.
Corrective Actions: According to the audit reports, a project manager decides the corrective
measures that are to be taken by the project management team for mitigating the risks or the
gaps as identified by the project audit report (Silver et al. 2016). Moreover, the areas in
which the corrective actions are to be carried out is identified as the areas of non-

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conformance. The immediate action that is carried out by the project manager are referred as
the steps of the “damage control”.
Non-conformance mainly refers to the work that is being performed for fixing the
consequences regarding the failures or the errors that are identified during the project
execution procedure. The manager should follow the below template for maintaining the non-
conformance within the environment of a project life cycle.
(Image: Non Conformance Template)
(Source: Ahmed 2016)

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The above template must be followed as well as processed by a project manager for
reporting the non-conformance issues related or as observed within the project execution
procedure.
4. Demonstration of the tools involved
Seven project management tools are associated with the quality control of a project.
These are mainly stated as Flowchart, Check Sheet, Pareto chart, Histograms, Control Charts,
Fish Bone Diagram and Scatter Diagrams. In this section, an audit of the project quality
management regarding a project of construction is carried out that can be used by a project
manager for critically assessing the conformance as well as non-conformance areas regarding
the project (Okah et al. 2018). The steps that are followed by the organization to carry out the
quality audit of the construction project. These are identified and described as follows:
The first step of a project quality audit is said to be the interaction with the end users.
With the help of this process, the needs of the customers are critically assessed regarding
their quality issue as well as their expectations. The project execution field interview is
carried out and then documented in the next step (Abramson 2018). The quality records as
well as the reports are then recorded in the form of an audit report that are critically analysed
by the project manager. Then the inspection of the tasks are carried out to evaluate the
inspections that are analysed from the report. Then the follow up of the audit plans are taken
in accordance to the stated report. According to the report the action plan is to be generated
which will be effective in order to mitigate the risks associated with the report.
In case of a construction project, the tools that are used for the different phases of the
project quality management lifecycle are enhanced in each manner. The tools that are used
for the planning of quality is said to be the cost benefit analysis, experiment designs, quality
cost and additional planning tools (Pheng 2018). The tools that are used for assuring the

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performance of quality is said to be the audits, process analysis and control of quality tools.
Lastly, the tools that are to be associated with the control of the performance quality are
stated as cause effect diagram, control charts, histogram, flowchart, scatter diagram and
inspection.
5. Quality Metrics
The term quality metrics is said to be the prime component regarding an effective and
enhanced management plan for quality as well as the measurements, which ensures the
satisfaction of the provided products to the customer (Mshelia 2019). This is used directly to
emphasize on the needs of the customer via providing positive measures of the performance
measures regarding both the processes as well as products. The below table shows the criteria
regarding the quality metrics of a construction project.
Metric Standard Frequency Report
Strength of the
material used
Standard must be the best in
quality
According to the need of
the project
QMR on a monthly
basis
Customer
Satisfaction
Must be matched according to
the customer needs with
maximum standard
According to the needs
of the customers
QMR on a monthly
basis
Waste Materials
Must be less in the overall
view of the project
management
Per project step in the
construction procedure
QMR on a monthly
basis
Deficit Rate Must be less in an overall
perspective
Should be adhered with
the overall project step
As achieved
throughout the

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execution procedure.
Production Rate
Must be best in quality in
accordance to the satisfaction
level of the customers
Must be adhered within
the project quality
management process
As achieved
throughout the
execution procedure.
The two significant project areas that are highlighted in this report are said to be the
scope management of the project and resource management of the project. The various
aspects of the scope management regarding the project are depicted in the following figure

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(Image: Scope Management Overview)
(Source: Edwards, Mary and Winston 2017)
The various aspects of the resource management regarding the project are depicted in
the following figure.
(Image: Resource Management Overview)
(Source: Chatburn 2017)

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6. Conclusion
Thus, the above assignment states the different aspects of the quality management of a
process within a project management procedure. The different project management lifecycle
processes are well described in the report. The quality of the project sustains the trust of the
customers within the associated project management service provider. Thus, it can be
concluded that the project quality management process is very effective in regards to the
project enhancement procedure as well as provides effective customer satisfaction in regards
to the offered products.

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7. References
Abramson, Richard G. "On Quality Metrics and Quantitative Imaging." Radiology 287, no. 2
(2018): 367-372.
Ahmed, Ashfaque. Software project management: A process-driven approach. Auerbach
Publications, 2016.
Chatburn, Robert L. "The Quality of Quality Metrics." Respiratory care 62, no. 2 (2017):
253-254.
Cockerham, Jennifer R., Gary R. Lowe, Randy Willis, Ryan M. Stecks, and Ariel Berlinski.
"Quality improvement project to improve timeliness between bronchodilator treatments from
emergency department to medical wards." Respiratory care 61, no. 12 (2016): 1573-1579.
Edwards, Erin, Mary Barger, and Winston Tilghman. "Improving Syphilis Follow-up Rates:
A Quality Improvement Project." (2017).
Gunaydin, Husnu Murat, and Gulfer Topcu Oraz. "Sustainable Project Development Process
and Total Quality Management." Contemporary Trends in the Regenerative and Sustainable
Built Environment: Technical and Managerial Aspects 147 (2015).
Kerzner, Harold, and Harold R. Kerzner. Project management: a systems approach to
planning, scheduling, and controlling. John Wiley & Sons, 2017.
Kerzner, Harold. Project management best practices: Achieving global excellence. John
Wiley & Sons, 2018.
Lindhard, Søren, and Jesper Kranker Larsen. "Identifying the key process factors affecting
project performance." Engineering, Construction and Architectural Management 23, no. 5
(2016): 657-673.

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Mshelia, Yusuf Umaru. "MECOT: A Software Quality Metrics Collection Tool." Journal of
Systems Integration 10, no. 1 (2019): 21-35.
Muller, Ralf. Project governance. Routledge, 2017.
Nicholas, John M., and Herman Steyn. Project management for engineering, business and
technology. Routledge, 2017.
Okah, Abiye, Kristi Williams, Nasreen Talib, and Keith Mann. "Promoting oral health in
childhood: a quality improvement project." Pediatrics 141, no. 6 (2018): e20172396.
Pheng, Low Sui. "Project Quality Management." In Project Management for the Built
Environment, pp. 113-125. Springer, Singapore, 2018.
Shaheen, Naila A., Bipin Manezhi, Abin Thomas, and Mohammed AlKelya. "Reducing
defects in the datasets of clinical research studies: conformance with data quality metrics."
BMC Medical Research Methodology 19, no. 1 (2019): 98.
Silver, Samuel A., Ziv Harel, Rory McQuillan, Adam V. Weizman, Alison Thomas, Glenn
M. Chertow, Gihad Nesrallah, Chaim M. Bell, and Christopher T. Chan. "How to begin a
quality improvement project." Clinical Journal of the American Society of Nephrology 11,
no. 5 (2016): 893-900.