Quality Planning and Analysis - PDF
Added on 2021-06-17
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QUALITY PLANNING AND ANALYSIS
ContentsQUALITY PLANNING AND ANALYSIS.........................................................................5INTRODUCTION...............................................................................................................5Product for Quality Planning and Analysis.................................................................................5Company – LG Corporation........................................................................................................5The Product - Washing Machine.................................................................................................5Key Functions..............................................................................................................................6Primary Functions........................................................................................................................6Characteristics..............................................................................................................................7CUSTOMER SATISFACTION...........................................................................................7Analysis of Stakeholder...............................................................................................................7IDENTIFICATION OF NEEDS........................................................................................10Survey Questionnaire.................................................................................................................10Customer Interviews..................................................................................................................11Focus groups..............................................................................................................................11Customer visits..........................................................................................................................12Ethnographic Methodologies.....................................................................................................12Customer Analysis Need - Kano Analysis.........................................................................13Defining Survey Objectives and Goals......................................................................................13Developing a Plan for Survey....................................................................................................14Designing and Testing Questionnaire........................................................................................14Questionnaire.............................................................................................................................14Carrying out Survey...................................................................................................................16Analysing the Results of Survey................................................................................................17REQUIREMENTS OF DESIGN.......................................................................................19
QFD – Translation of Customer Needs into Design Requirements..........................................19Design Risk Analysis (FMEA)..................................................................................................20Design Requirements with 5 Highest Scoring...........................................................................23Failure Mode and Effect Analysis for Design Risk Analysis....................................................23SELECTION AND EVALUTION OF SUPPLIER...........................................................25Identification of the Parts, Components and Elements..............................................................25Sourcing Parts, Components or Sections from Supplier – 10 Major.........................................26Supplier Selection Criteria Development..................................................................................26Supplier Selection System Construction and Usage..................................................................26Conclusion.................................................................................................................................28STATISTICAL PROCESS CONTROL.............................................................................29Processes Identification.............................................................................................................29SPC Charts for Monitoring Processes.......................................................................................30SPC Chart Construction.............................................................................................................31PROBLEM SOLVING......................................................................................................33Brainstorming............................................................................................................................34Problem Causes.........................................................................................................................34Why-why diagram.....................................................................................................................35Check Sheet...............................................................................................................................35Pareto Diagram..........................................................................................................................36REFERENCES..................................................................................................................36
QUALITY PLANNING AND ANALYSISINTRODUCTIONProduct for Quality Planning and Analysis LG washing machine is selected with front load has been selected for the purpose ofquality planning and analysis. The washing machine has the specification so 6 kg and front loadand it is manufactured by LG Corporation. Company – LG Corporation LG is a short form ‘Life is Good’ motto, by the company presently, which replaced theprevious short form, Lucky-Goldstar. The company was founded on 5 January, 1947 by afounder, Koo In-howi. The company is South Korean multinational conglormerate Corporationand headquartered in the Youido-dong, LG Twin Towers building and stands as the fourth largestchaebol in South Korea. The company makes of chemicals, telecom and electronics and operatesvarious subsidiaries, like LG Innotek, LG Display, Zenith, LG Electronics, LG Chem and LGUplus, spread in total 80 countries. the company has a total revenue of more than US $143billion, employing more than 222,000. In terms of washing machine, the LG Electronics company has initiated the option ofeliminating the need of pulley, belt tensioner, direct drive and belt, in 1998 winning the patentsfor the same. LG Electronics with the association of other company, Samsung Electronics haveinitiated to guide the users about their washers, allowing to identify common problems andtroubleshoot with their washers, with no need for contacting the technical support. LGElectronics and Samsung Electronics have introduced the washers with front loading option, toadd new cloths, after starting the wash cycle along with the option of washers of top loadinghaving a belt in sink and dispenser of detergent. The Product - Washing Machine Washing machine, which is also known as a washer, clothes washer and laundrymachine.
Key FunctionsThere are two major functions with any washing machine. First function is the operationof the washing machine controlled fully electronically. Second function is enabling the user todump all the cloths for washing and based on the requirement, select the program, by pressingstart button to initiate the function of the washing machine. The clothes have to be removed fromthe drum after completion of the washing program. The washing machine word is applied to themachines mostly, having water used opposed to ultrasonic cleaners or dry cleaning. Washingmachine manufactured and made to wash the cloths by using Laundry detergent, either in liquidor powdered form, mixed well with the wash water. Primary Functions1.WashingThe clothes waster technology is developed towards reduction of the manual labourneeded. The washing process is performed within the washing machine, in a drum. The drumconsists of fingers or paddles for automatic clothing agitation. Various processes, such as fillinghe drum with water, emptying it, rotating at different speeds, heating to specific temperatureswith the help of pumps and valves and these processes are in well control of the controller.However, customer can customize these parameters, through changing the settings, for differenttypes of fabrics and different kinds of washing. Internal electrical heating element is used forheating the water. 2.Rinsing The process of rinsing is done after completing the main wash, so that detergent from thecloths can be removed, in the washing machine. The process of rinsing can be repeated numberof times, based on requirement and there is also an option to select entire washing machine cycle,with no addition of detergent, to remove the detergent completely from the clothes used forwashing. 3.Spinning Water from the clothes is removed, with the process of spinning to remove excess waterfilled with water that even help quick drying. Spinning is washing machine’s sensitive function,
as the mechanical wear on the bearings can be increased and the washing machine life is alsodecreased. 4.Maintenance WashThe internal parts and inner area of the washing machine has to be cleaned after a specificperiod of time, or after certain number of operations. It helps to remove the residue that is built inover-time on the drum or plastic tub and also helps in regular freshening process. Maintenancewash removes mold, detergent, unspecific dirt and bacteria entrusted. CharacteristicsWashing machine possess varied characteristics that Washing machine has the following characteristics, based on which varied.1.Agitation StrokesAgitation strokes are the stroke applied on the loaded clothes, to remove the dirt anddust stuck with the cloths. 2.Capacity Capacity is the primary characteristics of the washing machine the determines thetotal weight of the clothes that it can wash. It is the basic variant parameter to thewashing machines. 3.Load-sensing adaptive fillIt is an adaptive fill that is designed and used for sensing the load and its respectivecapacity. 4.Moisture Sensors These sensors are used to sense the degree of moisture of the clothes, so that based onthe moisture, the process of drying depends usually on. CUSTOMER SATISFACTION Analysis of StakeholderSince LG Corporation is a worldwide and multinational company, only the significantstakeholders are taken into consideration (Theriault, 2001).
STAKEHOLDEREXPECTATIONSInternal stakeholders in organizationLG Executive Team Improve the company’s reputation, bydeveloping and growing automatedwashing portfolio in the industry oflaundryFrom the research and developmentof the product, increase the totalReturn of Investment (ROI)Increase share of market in theindustry of washing machineRelevant Engineers in OrganizationImprove their influence of innovationin laundry’s automatic washingprocessBetter development with increasedinvestment Improving reputation in engineeringand innovationCompany ShareholdersIncreasing share value afterpurchasing the sharesBetter and improved Return onInvestment Floor Employees of LGTo make efficient final productStable and safe conditions of workingSafer and stable environment of workEasier automation process External Stakeholders of OrganizationWashing Machine CustomerExcellent and reliable technicalsupport of after salesRobust and reliable machine Increased period of guarantee andwarranty Better and increased value for the
money paid for the washing machine Better functional support foraftermarket products of washingmachine Smaller price compared to thecompetitors, for the same featuredwashing machineSupplier of MaterialIncreasingly proportional businessfrom increase of demandBetter and improved profits Better involvement, with further andnew washing machine’s madeIncreased innovative cooperation fornew washing machine development Better and growing profit businesswith more number of ordersImproved relationshipsReliable potential of businessDistributors and RetailersPrompt and on-time deliveryPricing that is predictable and fairImproved and effectivecommunication channels andcommunication for customerenquiries Towards robust and reliable productsExcellent technical and customersupport after sales LG CompetitorsDecreasing competitive edge withstalled innovationLessen or decreased washing machinedominance in lessen after market,with lower share in market
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