Quality Process Improvement in Digital Business and New Technologies

This report discusses the importance, development, and application of quality process improvement in digital business and new technologies. It highlights the role of technologies like Robotic Process Automation (RPA) and Business Process Management (BPM) in enhancing quality. Various technological platforms and software, such as Inspect2Go, Master Control, and InspectionXpert, used for quality management are explored. The report also provides examples of businesses like Tesco, Morrisons, and Asda that utilize these improvements to enhance their processes, reduce costs, and meet customer needs. The effectiveness of quality and process improvement as a business tool, benefiting organizations, employees, and customers by automating tasks, improving decision-making, and increasing efficiency, is also examined. The report emphasizes the critical role of quality in maintaining sustainability and market leadership.

Digital Business and
New Technologies

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
The importance of quality process improvement........................................................................3
Development of quality process improvement...........................................................................3
Detailed description of technology used while using quality process improvement.................4
Technological platforms and software used in quality and process improvement.....................5
Type of business and organisations which use this quality and process improvement ............6
Use of quality and process improvement as a business tool and its effectiveness .....................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
To run a business and to grow a business the owner has to improve their goods and
services. To achieve the goals and increase the productivity all the firm wants to enhance their
quality of offering. If the quality of product is good than -people will buy the product, as a result
to lead in the market and to attract the customers the firm has to improve their quality process. In
this report, the importance of quality process improvement, how it is developed and used as a
business tool as well as effectiveness, the different technology platforms and software along with
the types of business and organisation uses technology is explained. The detailed knowledge of
quality and process improvement is explained below.
MAIN BODY
The importance of quality process improvement
The quality improvement is used to analyse the performance of process and functionality
of systems in order to determine which area needed an improvement. This considers the
consistent process so that the shareholders can analyse the results and initiatives of
organisation's. The approach of improving the quality is data driven and and is the only way to
encourage the components of quality. The main focus of quality is on procedures not on the
individual. To increase the outcomes there is need to improve the quality. His helps to prevent
from the errors and required to know the needs of various stakeholders which are engaged in the
firm. For example : the six sigma technique is used to improve the process in an organisation.
The opted topic is considered top be as important because it helps to focus on the process failures
and prevent from misconduct or errors. As a result the quality improvement provides the data
driven and used to identify inefficiency. This method vis used to analyse the errors and
problems, monitor and then provide the corrective steps to furnish the mistakes. Thus, the quality
improvement cater the needs of customer, increase in efficiency and generate the
revenue(Ahmad and Van Looy, 2020).
Development of quality process improvement
In 1940s in a manufacturing unit the principles of quality process is developed by the W.
Edward Deming. This is made for the modification. This framework provide the techniques and
strategies to evaluate and summarize the data, along with this discuss the conclusion and results.
In 1960 the Donabedian model was founded by the Avedis Donabedian, this was the best

suitable for healthcare, this was made in order to analyse the procedures, techniques and results
for the quality of care. The quality and process improvement timeline is explained here:
 In 1900 the manufacturing companies or group of an employees produces an entire
product for which the quality was checked by an operator. It involves the authentication
of the manufacturing company quality.
 In 1918 the group of an employees were motivated to produce an quality product. So in
this the quality of product was controlled by supervisor therefore he was responsible for
his team.
 In 1937 the quality of product was controlled by the inspection which was the
standardised based verification and the goal of this is to detect the errors.
 In 1960 the main focus is on the production so the tools were made for improving the
quality. The statistical quality controlled was adopted to prevent from the problems and
errors.
 In 1980 the new techniques were discovered with the help of statistics to control the
quality of product. It provides the more clear globally vision and strategy.
In today's era, the quality and process improvement is essential need of an organisation. If a
company does not produces an quality product than it is considered to be out of the market by the
consumers. The customer wants the quality product. This also helps to maintain the sustainability
of company and moral principle. The companies focus is on the innovation and meeting the
consumer's requirements(Ashley and Fink, 2021).
Detailed description of technology used while using quality process improvement
The technology is used to improve the quality process as a result which helps the
company to produce the quality product. In this I have chosen two technologies which can
enhance the quality process and helps the firm to grow in a market. The two technologies are
explained below:
 Robotic Process Automation : It is a tool which performs the virtual task and helps to
perform the task which are repetitive in nature. The technology made the work easy, the
software which can imitate the work of human beings with the help of digital systems and
software's. For example: an insurance company, for patient's assertion required to view
the information. Through the robotic process automation software the claim is refined

automatically which supervise and permits the successfully claiming(Amin and Servey,
2018). Business Process Management: It is a framework used for managing the activities and
implementing the process of businesses in an organisation. The main aim of this business
process management is to enhance the quality of goods and services offered by an
enterprises. This provides a direction to the organisation for the decision-making which is
settled on the data instead of instruction. For example: the business process management
in TRG, helps to assure that the regulations are transparent and it is shred with everyone.
Technological platforms and software used in quality and process improvement
For improvement of quality and process the quality software management are used which
furnish the planning of quality, control the quality of product and assure the quality. The quality
management software also helps to determine the ways to accomplish the quality. The software's
are explained below to attain the quality:
 Inspect 2 Go: This is a cloud supported an online software used for small manufacturing
units. It is used to increase the quality management of product and it also possess at low
cost. This is a combination of databases technologies and cell phone cloud services. This
inspection can be conduct anywhere at anytime because it is easy to access and it does
not require the internet to operate. This includes the features like – site scrutiny,
monitoring & other aggregation of data process conduct in the tract. This is secured and
entire machine-controlled paperless procedure(Ashley, Fink, Ledezma, and et. al, 2021)
 Master control: It is a single software which furnish the amply structural quality
solutions. This provides the individual to eradicate the paper supported process and
follows the ISO quality standard. This will help to remove the paper-based software's and
render a platform which enhance the organisation's capability to follow the regulation and
standard of quality. It also helps to enhance the quality of product and increase in the
efficiency of functioning. This is essential because this assist in electronic supply of
application and decline the cycle of submission to declaration(Liu, 2022). InspectionXpert: It is an online software of an inspection which offers the good quality
of solution to the consumer around the world along with this also produces an innovative
result. To enhance the productivity it also has the techniques for manufacturing unit &
Quality scrutiny. This helps to eradicate the overwhelming process. It is easy to use and

the quickest method to modify the plan of inspection. This have several features like it is
flexible and saves time along with this it is customized and secured. This also has feature
of offline access and hybrid mode.
Type of business and organisations which use this quality and process improvement
Various firms and industries uses this quality and process improvement in order to
produce the quality product and to save time, cost and cater the needs of the customer. In the
current era, almost all firms and enterprises uses this technology to attract the market and to
generate the revenue. Any organisation and business firm can adopt this method to increase their
production(Badshah, Khan and Khan, 2020).
For example: The Tesco company of UK, has initiated the digitalization in their store
that is “Scan as you Shop”. This is a hand-held device and from this you can check out yourself.
This is for the customers to self check out without the help or involving the employees of Tesco
company. Prior to this technology, the employee or guard was required at exit gate and the
person was individual responsible for the proper check out of the customer and this was the
manual process. But due to this technology now there is no need of employee to remain at exit
gate as the automate technology is adopted and as a result, it saves the time and cost as fewer
employees are required.
Another example is about the Morrisons company, this is the biggest supermarket in the
UK. To improve their quality and process improvement they have adopted the artificial
intelligence in their system of placing an order. To enhancing their availability of product the
company has worked with technology company Blue yonder. This technology directly evaluate
the data of sales and also data and aggregate it with the extrinsic data like forecasting of weather
and holidays. This helps to forecast the demand of product & outlet at the location. As a result
this saves the time of employees and also satisfy the customer's. This technology is based on
cloud services.
Other example is of the Asda company, it is also a supermarket in UK. This company
has adopted the quality management system which is a cloud based. It helps to increase the
production and enhance the innovative product. This was formed by S4RB and allows to monitor
the quality of product and the performances. This QMS will help the Asda to give a detailed
knowledge about how the goods is playing in the market. This is used to promote the feedback
provided by customers(Ribeiro, Lima, Eckhardt and et. al, 2021).

Use of quality and process improvement as a business tool and its effectiveness
The use of quality and process improvement plays an important role in business with the
context of an organisation, employees and customer. It offers the formulation of automatic as
well as accurate sales projections in relevance with client interactions and past revenue results. It
also assist in contour the job procedure as well as accumulation of business data sets in a
strategic manner. This is determined as a supporting tool which helps the business to generate the
revenue and replace the human work in organisation. As compared to the traditional software's
that are used in the firms, this is consider to be effective in decision-making(Amin and
Servey,2018).
The quality and process improvement helps the firms to earn the maximum profit and increase
the production line. If the organisation improve their quality then it will be easier for the
company to serve the needs of consumers and to attract the markets. To maintain the
sustainability and to lead in the market it is necessary to maintain the quality of the product.
This plays an important role in changing the relation of customer in an effective manner. It is
used mainly in business enterprise for effective results.
Organisations such as Tesco company uses the artificial intelligence to promote the
automatically working of checkout and replacing the human repetitive nature of working. It is
considered as effective for business organisations as it led them to enhance their efficiency and
productivity in significant manner(Krasaephol and Chutima, 2018). It also help in improving the
speed of business in regards with digital age in a strategic manner. With the aid of quality and
process improvement, organisations can provide excellent customer experience by analysing
their needs and perceptions in an effective manner. It also led organisational managers to reduce
the human errors in a significant manner for better optimisation.
CONCLUSION
The quality and process improvement is important for each and every firm. This helps the
firm to grow their business and expand. With the help of different techniques, technologies and
software's the company is secured and flexible. Due to the automation technology the labour
intensive work has been replaced with the machine work. In this report it is explained how the
quality and process improvement is essential for business enterprises and how it is effective. The
usage of this is also explained with the help of examples. There are several technologies and
software which helps the firms to increase their production.

REFERENCES
Books and journals
Amin, R. and Servey, J., 2018. Lessons of leading organizational change in quality and process
improvement training. Military medicine, 183(11-12), pp.249-251.
Krasaephol, S. and Chutima, P., 2018, February. Quality control process improvement of flexible
printed circuit board by FMEA. In IOP Conference Series: Materials Science and
Engineering (Vol. 311, No. 1, p. 012009). IOP Publishing.
Amin, R. and Servey, J., 2018. Lessons of leading organizational change in quality and process
improvement training. Military medicine, 183(11-12), pp.249-251.
Badshah, S., Khan, A.A. and Khan, B., 2020. Towards process improvement in DevOps: a
systematic literature review. Proceedings of the evaluation and assessment in
software engineering, pp.427-433.
Ribeiro, J., Lima, R., Eckhardt, T. and Paiva, S., 2021. Robotic process automation and artificial
intelligence in industry 4.0–a literature review. Procedia Computer Science, 181,
pp.51-58.
Ahmad, T. and Van Looy, A., 2020. Business process management and digital innovations: A
systematic literature review. Sustainability, 12(17), p.6827.
Ashley, J., Fink, S., Ledezma, A., Ruby-Cisneros, K. and Strahle, J., 2021. NEHA 2021 AEC
THREE-PART VIRTUAL SERIES WRAP-UP. Journal of Environmental
Health, 84(3), pp.54-63.
Liu, F., 2022. Research on Embedded Control System based on Vehicle-grade Master
Control. International Core Journal of Engineering, 8(5), pp.666-671.