Quality Standards in the Health Sector - Desklib

Unit 5: Understand quality standards in the health sector
Please note that this Assessment document has 12 pages and is made up of 3 parts.
Name:
Part 1: Know the quality standards that apply to healthcare settings
This part will help you to evidence Learning Outcome 1: Know the quality standards that
apply to healthcare settings.
Learning objective Place in Assessment
1.1 Identify current quality standards applied within
healthcare settings
Question 1 Page 1
1.2 Outline the role of regulatory bodies in maintaining
quality standards
Question 2a&2b Page 2
1.3 Explain how workplace policies and procedures
contribute to maintaining quality standards
Question 3 Page 2
1.4 Give examples of the implications of not meeting
quality standards
Question 4 Page 2
1. In the table below, identify current quality standards that apply to your healthcare
role (or one you’re familiar with). You must provide at least one industry standard and
one organisational standard. [1.1]
Type of quality standard What standards does it
cover?
How does it affect your
role?
High quality care standards
In context with high quality
care standards, its basic
purpose is to provide a
quality care to the patients.
This high quality care make
impact over nurses as these
can affect patients
satisfaction throughout daily
operations by direct
intercommunication with the
patients. As the enhanced
training as well as education
in person centred care can
aid nurses to be extra
effective in their work. This
effective work can leads to
improved patients results as
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Unit 5: Understand quality standards in the health sector
well as their satisfaction.
Efficiency standard
This standard basically
covers to deliver quality
products as well as cost
effective and services to the
patients. In healthcare
systems, it ensures that the
system can run efficiently
while delivering the quality
care to patients. This
standard covers decreased
wastage to improve
efficiency that ultimately
leads to maintain the
healthcare system's budget.
A nurse efficiency is quite
important for the healthcare
system as well as the
patients. This standard
basically impact over nurses
in a way that they just provide
the care to patients all by
managing their layers of
workflow.
2a. Name at least two regulatory bodies relevant to healthcare settings. [1.2]
Ans. The two regulatory bodies that are relevant to the healthcare system are as mentioned
below:
GMC (General Medical Council) and NMC (Nursing and Midwifery Council).
2b. Using the examples you came up with for 2a, outline how these regulatory bodies
contribute to maintaining quality standards. [1.2]
Ans. The regulatory bodies such as general medical council and the nursing and midwifery
council make contribution in order to maintain the quality standards in a healthcare system
as in united kingdom, the medical council is regulated by doctors. Doctors sets standards by
holding a register, assure the quality of the education as well as analyse the complaints. In
the healthcare settings, responsibility here includes assist, maintain and the encourage the
safety as well as wellness of people. It can be done by controlling the entry to the records or
registers and also can remove the members when it is essential. The medical council of UK
also set the standards for medical schools. The main objective of medical council is to
protect people by ensuring the quality standards of professional conducts as well as
education, training among the healthcare providers. The nursing and midwifery council
contributes to maintain the quality standards in a healthcare system as it generally search to
detect, prevent as well as correct the issues in the quality of services that are provided to the
public. As these can be a type of effort to enhance the quality through continuous study.
3. Using the table below, explain how relevant workplace policies and procedures contribute
to maintaining quality standards. [1.3]
Policy / procedure Who is affected? How does it maintain
quality standards?
Health and safety policy and It generally affects the
patients service delivery. It is
The health and safety policy
and procedures maintains the
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Unit 5: Understand quality standards in the health sector
procedures. because it needs members
in a healthcare area so as to
ensure the safety of the
patients. It generally ensures
that the advices will cover
the safe use of the services
as well as products. It
contains up to date
information about the policies
as well as procedures that
are related to well being and
the safety of public.
quality standards by reducing
the risk injury and infection
occurring from the workplace
operations. As this can be the
most productive way to make
sure that the health and
safety is embedded across
an organisation.
Safeguarding Vulnerable
Adults Policy and Procedure.
The healthcare
professionals, nurses and
the patients get affected by
this procedure.
It maintains the quality
standards by assuring that
lives are free from neglect
and abuse by supporting the
people to make their
decisions about care as well
as creating a risk free
surrounding.
Whistle-blowing policy All the members in a
healthcare system gets
affected by this policy.
This policy maintains the
standards in a way that it
addresses the wrong doing
and enables the justice to
reach the depth of
organisation. This policy
protects the members from
frauds and misconducts.
4. In the scenarios below, quality standards are not being met. Choose one of the scenarios
and complete the table provided, giving examples of possible implications. [1.4]
 Cathy, a cleaner at a general hospital, has made a number of complaints to her
manager about the outdated and faulty equipment she is asked to use. Mops and
buckets don’t function properly, warning signs are hard to read and most of the
disinfectant stock is past its expiration date.
 Asu has recently started working at a local drop-in centre but has some concerns
about the breadth and quality of training that has been provided. Compared to his
previous role, he was given no formal training about sharps and administration of
injections and vaccinations. He is unable to find any resources relating to the topic at
the centre and other staff who he was spoken to also seem to lack the required
expertise.
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Unit 5: Understand quality standards in the health sector
 A busy reception area has introduced a new electronic system for booking
appointments. However, reception staff have only been provided with a quick ten
minute training session on the morning that the system went live and only half the
computers in the office currently have the software installed.
Which quality standards
haven’t been met?
How might this situation
affect the quality of service?
What are the possible
implications for service users
or staff?
Quality management, risk
management, environmental
management.
It is concluded from the
above scenarios that many
policies and standards are
not followed. As it is quite
necessary to evaluate all
these situations in a
healthcare system because it
can negatively impact the
people's life.
In the above scenario, the
possible implications involved
here includes that the overall
healthcare services and
workplace management
standards are not been met
due to the lack of equipments
and facilities. As these are
the facilities which can be
given to service users and
staff members so that they
can work in an effective
manner. This can impact over
the staff work as well as the
service user's satisfaction.
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