(PDF) Quality Management Systems

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Quality Systems in IT
Table of ContentsINTRODUCTION..........................................................................................................................4TASK 1............................................................................................................................................4Case Study selection and description.....................................................................................4TASK 2............................................................................................................................................5Quality assurance and risks....................................................................................................5Task 3 – Quality Control................................................................................................................11Identification and usage of IT quality standards as well as quality control documentation &techniques within developing corporate websites................................................................11Task 4 – Project Management........................................................................................................12Overview of different framework along with Fishbone diagram within IT project managementtoolkit. Along with this, provides ways in which they have been related with PMBOK &PRINCE2 methodologies.....................................................................................................12Task 5 – Ethical Issues...................................................................................................................19Ethical & legal considerations which affects quality management within IT and ways throughwhich they impact quality management within IT...............................................................19CONCLUSION..............................................................................................................................19REFERENCES..............................................................................................................................20
INTRODUCTIONQuality systems refers to to the framework that is developed to measure and managequality of manufacturers or other department within the company. A high level of quality systemhelps business organisation in preventing themselves from conducting error at workplace insteadof improving them after their occurrence. Quality systems are helpful in managing IT systems ofbusinesses as they handles core information of company and also contributes in the execution ofbusiness activities in different organisational work (Aboutalebi and et. al., 2016). The presentreport is based on TESCO, British grocerry and merchandise retailer that offers its products andservices across the world. TESCO is headquartered in London, UK and comes under top 10largest retailer across the world. The project includes total 5 Tasks, in which first task describesabout basic details of company. Further, it provides information on role and importance ofquality assurance process for mapping SDLC. It also discusses about quality issues, countermeasures and risks available for IT manager throughout whole process of SDLC. Later,discussion on IT quality standards and quality control techniques will going to be provided. Thefourth TASK of this project covers information different frameworks of project managementsuch as CPM, PERT, GANTT charts, RACI and ITIL used in IT project management toolkit.The last section of project provides brief knowledge on the ethical and legal issues which placesinfluence over quality management in IT.TASK 1Case Study selection and descriptionFor this report, retail industry has been taken into consideration. The main reason behindthe selection of this sector is the own interest of scholar as they wants to work in this company infuture after completion of study. Retail industry is very dense in nature and has numerous of jobopportunity for the IT manager (Ameller and et. al., 2016). This develop huge employmentopportunity for individual too as they are higher chances that will get career booster job for themin the same sector.In retail industry, TESCO has been chosen as the main company on which this projectwill going to be completed. The company belongs to top retailers of United Kingdom whichemphasises on constantly upgrading its official websites so that customers and other associatedpeople can easily grab information about TESCO from websites. Focus of company on its
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