Personal Development Plan - Leadership Development Activities

The aim of the report is to provide a reflection on the leadership development activities for a leader in the business environment. The report highlights personal reflection on the leadership development plan for the coming 12 months so as to improve my employability skills at the workplace and in the society.

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Personal development plan

Table of Contents
Introduction.................................................................................................................................................2
PDP (Performance development planning).............................................................................................3
Theories of learning.................................................................................................................................5
Genesis housing and Notting Hill Genesis....................................................................................................7
Structure..................................................................................................................................................7
Finance....................................................................................................................................................8
Culture...................................................................................................................................................10
Equity and diversity...........................................................................................................................10
Leadership.............................................................................................................................................11
Core competency...............................................................................................................................12
Individual and the organization assessment......................................................................................12
Organizational behavior........................................................................................................................13
Code of conduct of the company.......................................................................................................13
Structure change...................................................................................................................................15
Culture change......................................................................................................................................15
Leadership.............................................................................................................................................17
Organizational behavior........................................................................................................................17
Change Management................................................................................................................................17
Role of HR strategies in Organizational Changes.......................................................................................18
References.................................................................................................................................................19
1

Introduction
The aim of the report is to provide a reflection on the leadership development activities for a
leader in the business environment. The report highlights personal reflection on the leadership
development plan for the coming 12 months so as to improve my employability skills at the
workplace and in the society. The future personal reflection plan is developed for one is
discussed along with the previous 12 months development plan already used to attain success.
Further, transformation can be defined as the change in the existing business for improvement
and also to reduce the challenges. For a person to become effective in the target market, it is
important for them to incorporate change in their behavior and grow as well. The personal
change is change to make yourself better to face competition and upgrade the talent Business
change is change in present system, process, people, and technology for achieving the
measurable improvements and to face the challenges and for the success of an organization. In
this case I will share what was my experience form one job position to another job position
(Atmojo 2015). This will enhance the skills and increase the employability in the environment.
Further, section two of the report elaborate the nature of the organizational culture, leadership,
behavior and structure with respect to change in the business environment.
PDP (Performance development planning)
In the previous years I was working as an assistant manager in the company Genesis Housing
which provide the housing facilities to the people who are in need. And now I have started
working as a Fleet Manager in the business environment. My job responsibility as a fleet
manager is to purchase and maintain the delivery of vehicles, decide leasing of vehicles,
maximizing profits from developing efficiency from drivers and by cutting costs as well and
lastly increasing fuel efficiency etc. The change in the job position is not easy task it takes a time
to accept the new changes (Noe, et. al., 2017).
I was studying in college doing my MBA when I received placement in this company as an
assistant manager. I was really excited when I got to know that Genesis has offered me a job of
assistant manager. I started my on the job training where I got to learn about many new concepts
and this training also provided me better knowledge about my profile and the job role I have to
perform. Company is the place where we meet different types of people and share their different
ideas to perform their work that subsequently create a dispute in the organization that would
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affect the working and goal of company. The role of assistant manager differs from organization
to organization. My job responsibilities as an assistant manager in Genesis are mentioned below:
 Problem solving
 To schedule the employees
 To give training to new employees
 To guide the employees
 To solve the customers problems
During my course of action as an assistant manager, I got in touch with an employee who was
dissatisfied from the company as he was living far away from the company due to which he had
to travel more than others were (Baloh, Zhu, and Ward 2018). Below mentioned are his actions
in the business:
 The lack of interest in working
 There was no scope of motivation
 He got frustrated by his job
 The daily expense of traveling
 He could not devote himself to work
These are the problem that is arising which also affects the organization goals which need to be
achieved by organization. The company has three more branches branch and he was working in
the third branch from where he needs to travel for a long distance. I asked him to shift at nearest
branch which will eliminate all the problems or the issues he needs to face daily and due to
which he did not pay attention to his job and goal of organization (Bejinariu, et. al., 2017). After
the 12 months I got promoted to new and my current job profile that is a fleet manager in the
company.
I think that changes in the organization always comes up with fear for the employees as they that
something is going to be changed and they have to accept it whether they like it or not. My role
as a fleet manager was to monitor all the vehicles that were around 850 as a fleet manager the
responsibilities which includes the monitor all the fleet logistics and I need to monitor all the
activities related cost incurred by the vehicles from wear to tear.
What are my
development
What activities do I
need to undertake to
What
support/resources do
Target date
for
Actual date of
achieving my
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objectives? achieve my
objectives?
I need achieve my
objectives?
achieving
my
objectives
(in months)
objectives
Good
communication
skills
Attending all the
training sessions for
the performance
improvement.
Knowledge from
external sources.
Attending the
conferences and
listening to others
their views and ideas
about their goal and
development
(Marquis, and Huston
2009).
Support from the
management heads and
trainee.
3 2
Personality
development
Need to observe
others, their activity,
and the way they act
and perform in an
organization,
Making someone a
role model and
getting inspired with
them.
Daily motivation,
self-motivation,
motivation
6 7
Leadership
development
skills
Watch the activities
of leaders learn the
technique and skills
of them
(Rosenbaum, More,
and Steane 2018).
Need proper
guidance from the
head.
4 3
Theories of learning
Learning means to endure the changes from your experience this simply means that what we
learn that we became it sets to our permanent behavior. The learning theories are grouped into
three categories:
4

Source:
 Conditioning theory
According to Russian physiologist Pavlov behavior of people at workplace environment is learnt
by the repetitive action between response and stimulus, it is a classical theory based on such
assumptions that through the interaction with the environment we can develop learning .Through
that we can develop emotion, feelings, thoughts shaped in and from the environment.
The customers can learn through the continuous interaction with company environment so to
develop the trust and knowledge for company and to reduce the risk. It that the consumers learn
by themselves and react to the particular brand.
o Brand knowledge
o To create knowledge for self
o The learning of consumption (Salman, and Broten 2017)
 Cognitive theory
According to Edward Tolman, individuals learn or act on their belief, thoughts, their attitude, and
their feelings and not just respond to the stimuli to achieve the goal. In this theory the employee
learns and examines all about the external environment as well as internal environment through
their assumptions, examination and knowledge.
5
Conditioning Theory
Cognitive learning theory
Social learning theory

This theory is based on the cognitive model of human behavior. Some of the employees learn on
their own just by observing the activities of superiors conducted at the workplace environment.
The imagination and the self-examine is the main source of cognitive theory where the
employees learn themselves and it helps in better understanding of market and the customer
demands (Poon, Ainuddin, and Junit 2006).
 Social learning theory
The social learning theory is the theory that helps in learning by observing others actions as we
can develop the behaviors and learning by analyzing behaviors, and new attitude of other people.
This type of theory is a link between the cognitive and behaviorist theory present in the business
environment. The principles of this theory are listed below:
o Attention
o Rentation
o Motor production
o Motivation
Employees learn from their employers how to conduct and handle the following situations
o Technique to handle their customers
o How to perform in organization
o Time management
o Performance improvement
o Target achieving
Social learning is very important to learn new action, new behavior to improve oneself and
perform better in organization (Bailey, et. al., 2018).
Genesis housing and Notting Hill Genesis
Both the housing companies merged for providing homes to lower income group of households.
The basic motive of the organization is to provide homes to the needy people at lower rates.
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Structure
This is one of the largest housing companies in London. This association was formed by the
merger of Paddington churches housing association, pathmeads and springboards housing
association. Then in year 2017 they got merged with the company Notting Hill Housing to form
Notting Hill Genesis. They provide 33,000 homes across London and southeast which provide
service around 10,000 people all over. The merger was in 2011 of PCHA, Pathmeads and the
springboards housing associations (Genesis 2019).
In the year 2009 the Neil Hadden was appointed on the position of chief executive, Mr. Anu
Vedi CBE had lead the group for about 10 years and growth reached from 10,000 to over 38,000
homes. Dipesh shah OBE is the current chairperson of broad of trustee; he replaced Charles
Gurassa in year 2017. Below mentioned are two current development plans of the company.
 Company genesis holds 8.4 acres in the Chelmsford,
 The central campus of Anglia Ruskin university , Essex
This was purchased in 2007 from countryside property. The permission was granted to the
developer in the year 2003 for 700 homes. This company is engaged with Hackney Borough
Council on the redevelopment of Woodberry down which is largest urban regeneration project in
It was the largest funded scheme that builds around 3000 new houses every year, it also
constructed shops, health clubs, and parks. In the year of December 2016, this was confirmed
that the company would be in partnership with Oakland’s development to deliver 600 homes
with the queens park rangers football club working (Genesis 2019).
Finance
Genesis expended $200 million on the new developments from year 2005 to 2007. The company
made stronger its financial position by raising its first own name bond issue. This company
rationalized its asset holding, and selling the company’s 40% interest in its portfolio of 1,650 in
central London of Grainger Plc. of $12m in 2011. Genesis in august 2015 notifies that the
company will now not provide houses for social rent (Genesis 2019).
Structure
As a control mechanism the organizational structure is being used to ensure that task that are
required are performed effectively and effectively. There is correlation between organization
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structure and optimum job satisfaction. The working or the performance of employees depends
on what type of organization structure is which subsequently improves the performance of
employees and the productivity in an organization. It a hard task for the managers to design an
organization structure they have to look for the best available option that can maintain the
success of the company and at the same time provide satisfaction to employees at different levels
of management (Stouten, Rousseau, and De Cremer 2018).
Structure of Genesis housing
8
Nicky Wilden – Vise
chairperson Carol Carter – Chief Executive
Gareth Jones - executive
leadership
Neil McCall -chairperson
Marketing Finance Human resource Production

The structure shows that company is been directed by chairperson and all the heads of other
department fall under the chairperson. The organizational structure clarifies the role and the
responsibility of each that how they should perform and under whom they have to work and
report the work in the organization for the better functioning. This process clarifies the job
profile of each employee knows the responsibility and the role of its profile (Genesis 2019).
The company has its head who guides the fellow one and under the vise chairperson and there is
chief executive who listen and follow the instructions of the head. The heads give further
responsibility to managers of each department for the proper flow of information system and
they provide instructions to each heads of departments that made the company smooth in easily
functioning and understanding the roles and the responsibilities of each they work together to
achieve the organization achieve the target. In this organization the structure is well constructed
that each employee knows the roles and there is clarity of instruction and the subordinates know
better that whom they has to take instructions and to whom they need to report (DeNisi 2015).
The structure is divided in sub parts which defines the different job and role of each employee
and distribute the responsibility they need to perform in the organization. The clarity of job
profile is very important part in any organization to make a clear cut distribution of roles and
their responsibilities in an organization. The company has its own structure and Neil is the fellow
of the charted institute of the Genesis Housing as he holds the director certificate in the corporate
governance (Leutner, et. al., 2014).
Part 2
Culture
The people of this company have diversified culture which works together to achieve a success
what the company is standing today. An organization culture involves belief, the value and the
shared assumption that reflects that how does the employee behaves in an organization. The
impact of this have the high influence on the people in the organization as it affects their way of
thinking, acting, dressing and behaving in the workplace environment.
The organization culture is divided in four different parts
 Clan culture
 Adhocracy culture
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 Market culture
 Hierarchy culture (Baesu, and Bejinaru 2014)
The culture is a mix of individual autonomy, structure, management support, the identity, the
tolerance of risk, the performance reward system, communication patterns, outcome orientation,
people orientation.
Equity and diversity
The company gives equal value and respect to the people working in the organization without
making any kind of differences among them. Organization is a place where there are different
group of people and they have their different views and belief. Equity refers to the process of
giving equal opportunity and fair treatment to the people in an organization. This process helps
in creating a better environment in organization and between employer and the employee
(Marchington, et. al., 2016).
Diversity word implies that each individual is different and unique that have that need to be
accepted and that should be respected the dimensions are such as gender, sex, and race, the
sexual orientation, socio-economic status, age, gender, their physical abilities and the other
ideologies as well. The company and the culture they follow is the diverse and friendly culture
that builds the relationship among the management and their employees. The people of this
company create a unique culture that helps the organization in achieving success and growth
(Northouse 2018).
The Genesis is the most diverse housing association in the UK. The company employs the
dedicated staff of around 1350 in number. It performs all the types of work that includes from
providing front line services to the residents to help in development of new homes. The company
hires talented employees in the business to work with them and the organization aims to initiate
adequate performance management techniques in the business so as to develop employee
motivation and make them work with full zeal in the company and helps in the success achieving
and accomplishment of goals and objectives of the company (Silzer, and Dowell 2009).
Leadership
The word leadership defines the quality of the person to lead and motivate the employee to work
better towards achieving their goal in the organization.
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Below mentioned are the leadership characteristics that define a good leader:
 The leader helps in establishing a good vision.
 To share the vision with the other subordinates so that they will follow that vision
willingly.
 The leader has to provide the knowledge and all the relevant information and the methods
to understand the vision clearly.
 The main role of leader is solve and balances the conflicts in the organization for the
interest of all members and the stakeholders (Dion 2019).
The company Genesis Housing is the leading company in providing houses the company that
leads and earn profit. The main person behind this success of the company is of the leader Neil
McCall who is the chief execute officer of the housing association. The Genesis housing has
been very actively participating in the innovation and building up the strong customer’s relation.
The motivation of employees to work harder by providing them the incentives and bonus so the
employees get motivated and work more for the consideration. Leadership style the company
follows the two attribute first is concern for people and another is concern for results (Das, and
Panda 2017).
Programs that are undertaken by the company to implement leaderships are discussed below:
Core competency
This technique is used in the understanding of the components that is related for the effective
leadership for the management to have an effective planning. Effective leadership in the business
environment helps the organization to analyze the core competencies that can help them to
achieve competitive advantage in the external target market.
Individual and the organization assessment
This is a 360- degree assessment which is to inform the leaders and the managers and the
supervisors that what are the specific leadership attribute that focuses on the strengths and the
weakness. This company using a good leadership skills as it mainly focus which delivers a
quality service and they are proud that they satisfy the a customer up to the rating score of
80.8%.The company is a diverse and a progressive organization (Bouckenooghe, Zafar, and Raja
2015).
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In the previous years the position of the company was not too good but the company has worked
a lot to put the things right and provides the satisfaction to their customers that the company will
be giving best services of housing facility to them. The good leadership skills can improve the
company’s position by innovating rules and to making some of the changes that benefits the
organization.
The Genesis housing is the company which has its four networks:
 G-force –for LGBT staff and the align
 For the older people
 women’s network
 Health and disabilities
 Faith and Belief
These are the points that show that how the company provides employment to the people without
any biasness and sexuality. The company mainly focuses on three areas for the wellbeing –
 Physical wellbeing
 Mental health
 Emotional (Tykhomyrova, and Saveljev 2018)
The human resource management strategy of the company focus on the continuous improvement
in the policies so as to improve the working condition and the work environment where the
employee feel motivated to perform in the organization. The company creates the learning
environment and the positive environment among the employees.
To be a good leader he should motivate the employees for accepting the changes that will
improve the organizational productivity and to make them understand that change is worth for
them (Kiersch, and Peters 2017).
The organization makes use of Frederick Hertzberg: Two factor theory to motivate the
employees and analyze what factors cause satisfaction and dissatisfaction in the business
environment. The characteristic of this theory used by the company is mentioned below:
 Motivators factors – How the work is interesting and what are the opportunities it will
give, promotions, rewards etc.
 Hygiene factors – The factors that surround the job rather than the job itself.
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Organizational behavior
Organizational behavior is the prediction and control of the human behavior; it is the study that
shows how the people work in group. This helps in understanding the complex nature of human
being to better understand their actions that they perform in the business environment.
Code of conduct of the company
The code of conduct is the clear understanding to the employees about the standards and the
standards to how to do their job. The code of conduct is used when the person is working for the
company or they are representing the company then the business needs to follow the rules and
laws. The Genesis set the code of conduct according to the interest of the stakeholders and the
employees. It is important to form a behavior that is consistent with Genesis (Cheung, Yeung,
and Wu 2018). Below mentioned are some objectives of the code of conduct of the company:
 values and the culture
 goals and the objective of business
 self – imposed policies
 legal obligations
 relationship between contractor, company and other stakeholders of the company
The primary responsibilities of the employees of the company are:
 There should be respect for others
 Give respect to the work colleagues
 The honesty and the ethics
 There should be protection of company’s confidential information
 Without the permission no one has right to public the statements and the representations
by taking advantages of their job position (Yahaya, and Ebrahim 2016)
Code of ethics
The company mainly looks after the future and never aims to share the core values or change
them as they have earned growth and brand image from the core value of their status for the
integrity, the trust and the integrity. Below mentioned are the core values of the company:
 The company demands the higher value of ethics and the integrity
 The company assist the both professional and the personal growth
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 In the company there is respect for one another.
 The company is committed to the best performance.
 The company focuses on the social and the environmental responsibilities.
The code of ethics shows their commitment for the above mentioned core values and this shows
that there are the instructions that need to be followed by the employees of the company. The
leaders, company’s board of directors and the senior leader are all obligate to the code of ethics
(Dong, et. al., 2017).
CSR (Corporate social responsibility)
The corporate social responsibility endeavor to achieve the plan that helps in social, economic,
and environmental development.
They support the society by
 By giving employment opportunities.
 Saving the energy
 Gives training
It is important for the business to initiate the CSR activities because they live in a society where
they make use of resources offered by the community to them. In response to which, it is
important for the management to revert to the services of the community in one way or another
in order to grow and successfully manage the business functions in long term (Hornstein 2015).
The CSR activities Genesis for the year 2017-2018 are discussed below:
 To start –up 15 new businesses
 To place the 80 experienced workers
 To give an environmental support like – save water , biodiversity to construct new
homes and this will support the environment and organization too and there will money
saving .
As the customers are the part of society so the business make a partnership with them to improve
the work in the environment by keeping a track of need and wants of customers which will in
somehow helps to increase the sale of the company and the stakeholders will also become
satisfied in the business environment (Helfat, and Martin 2015).
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Structure change
The change in organization will affect the structure of the organization. The changes in structure
will include the change in the organizational hierarchy, change in the management system,
change in the chain of command, change in management system, and change in the policies as
well. The company Notting Hill has a merged with the company Genesis Housing and now after
merger Notting Hill Genesis now after the merger has changed the organizational structure that is
discussed below:
 The pirated departments has been eliminated
 The reassigning of employees of both the companies
 Reassign the new positions to the new employees
 There is need of new policies and eliminating the old policies
 There is need of realignment of job functions so that it fits to the new structure of the
company (Hayes, 2018).
Culture change
Cultural change is change where leaders face difficulty as culture consist of
 Roles
 values
 process
 communication
 attitude and assumptions issues
Some of the tools used by the organization for the change of mind when there is a need of
change on the culture of organization
 Leadership tools (vision )
 Management tool (the definition , role)
 Power tool (financial or non-financial punishments)
In the company the good leadership skill is needed to control the changes and to reassign the
duties and to set the goal and objectives of the company (Stephan, et. al., 2016).
The following key proponents are –
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 Force-field analysis – This analysis is used where we need to make challenging decisions
or some difficult one, this plays an effective role in structuring decision-making. This
technique will improve the quality of decision and increases the chances of success.
Leadership
Change in organization means change in roles, positions and the responsibilities here the
leadership plays a major role in the change. In order to accept the change an effective leadership
is very important for the success of an organization
There are three c’s of the change leadership:
1. Communication – The communication is important for the leaders in order to understand that
what has to be done and how it will be done. This process also helps in explaining the changes
that are done and how important it is to get a change implemented in an organization for the
success of an organization and to achieve the objective.
2. Collaboration – The good leader should make people to come together and work together as to
improve the work condition and the working environment, there should be that the leader should
encourage the employees to break the boundaries and work together, also doesn’t allow the
unhealthy competition in the organization (Work together and achieve together) (Olson, et. al.,
2018).
16

3. Commitment - The leaders should have that belief and behaviors that should support the new
changes that are needed to be implemented in the organization. The leaders who are successful
they make their all the efforts in creating a big frame and give their most of the time for giving
their efforts to make a good change.
Organizational behavior
Organizational behavior is the change in the perception of employees for the change. Three
important components in the behavior change are:
 The willingness for a change
 The barriers to change process
 Except the relapse (Blyton, and Morris 2017)
Change Management
The change is the most important tool for any organization in order to grow, the Genesis merged
with an organization and now it is Notting Hill Genesis. The merger took place to enhance the
organizational structure and for growth and to achieve the desired objectives.For a change
management the John Kotter’s model is widely used for the change management in an
organization. The aspects of change management process are discussed below:
 To establish the sense of urgency by giving the valid reason that there is need for change.
 To establish a coalition with the enough power to manage the change.
 To create a clear and new vision to direct the new change and the strategies to achieve the
objective of an organization.
 There is need to communicate the vision to the organization (Brunsson, and Olsen 2018).
 To empower others to accept the new change and work on new vision by eliminating the
barriers of change and take risk and solve the problem.
 There should be a short term reward system that helps the organization to move towards
the new vision.
 Make the required improvement then reassess changes and then make the adjustments in
the new programmes.
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 Prop up the new changes by demonstrating the relationship between organizational
success and new behavior. These factors should be considered at the time of change in an
organization (Baumgartner, and Rauter 2017).
Role of HR strategies in Organizational Changes
 Employee retention – The employee retention is the technique that can be adopted by the
HR to motivate the employees to live and stay in an organization for long period. The
company Genesis merged with Notting Hill Genesis and the employees thought that it
difficult to face such changes in the organization. However, it is the responsibility of
management to make the employees believe that this change will bring change and
improvement in their job profile.
 Employee satisfaction- An employee satisfaction in an organization aims to fulfill the
needs and wants of employee by providing them friendly environment that makes him
survive for long duration. In this case the management must take care of employee
satisfaction in company where the merger is done the employees are not sure that whether
this new change will be suitable or it will lead to change in job profiles and new policies
can hinder their positions (Holten, and Brenner 2015).
 Job design – job design is the responsibilities, task, the qualification, the methods and the
relationship required for the performance of a particular task, the employee get worried
about the changes that there will be change in their duties. The employees believe that
different responsibilities of the employees would find difficulty in adjusting and adopting
new changes. The management or HR plays an important role in managing such issues
that the employees are facing related the new changes.
 Motivation – The motivation plays a major role the employee get demotivated due to
change in positions and roles and responsibilities in an organization. The changes mostly
always dissatisfy the employees and make them think that that can I do this job or can I
handle new changes. The employees can certainly develop low morale, as there are new
competitors of same field who find themselves demotivated. The HR plays an important
role in motivating the employees and generating a different and friendly competitive
behavior in them so as to enhance their work and motivate them to work harder as well
(Cameron, and Green 2015).
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