Hotel Front Office Operations and Performance

This assignment delves into the essential functions of a hotel's front office and its role in delivering exceptional customer service. It specifically focuses on the significance of occupancy and average room rate statistics in monitoring front office performance. The document analyzes daily operations reports, outlining key metrics like occupancy rates and revenue per available room (RevPAR). It explains how these figures are calculated and their importance for understanding hotel success.

Reception Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
The use and purpose of occupancy and average room rate statistics in monitoring front office
performance.....................................................................................................................................1
REFERENCES................................................................................................................................3

INTRODUCTION
Hospitality is the fastest growing industry in the present era, hotels are achieving high
profitability in the economy by providing accommodation facilities to the customers. This report
will identify the various functions or operations of front office in the hospitality sector to provide
effective services to the customers.
The use and purpose of occupancy and average room rate statistics in
monitoring front office performance
The Daily operations report generally called the main's report, the step by step report, and
the step by step pay report, traces the hotel's budgetary activities in the midst of a 24 hour time
span. The step by step exercises report gives a strategy for pleasing cash, money related adjusts,
salary and records receivable. The report moreover fills in as a posting reference for various
accounting journals and gives basic data that must be commitment to interface front and back
office motorized limits. Step by step assignments reports are strikingly sorted out to address the
issues of individual cabin properties(Raghubalan, 2009)
Room estimations and inhabitant extents from an entire portion of a regular step by step errands
report. Progressed by gestures of recognition and discernment from the accounting staff,
estimations showed up on the consistently exercises report may go up against the all the more
importance. For example, bits of knowledge about the amount of guests using the motel's valet
ceasing organizations go up against included critical when remarks demonstrate that valet
bargains are down while Occupancy is up. The front office chief may acknowledge that the front
office isn't honestly progressing available guest valet halting organizations.
The information gave by the consistently undertakings report isn't constrained to the front office
boss or cabin general administrator. Copies of the step by step exercises report are overall
dispersed to all office and division boss in the hotel(Casado, 2000).
Occupancy RATIOS
Occupancy extents measures the achievement of the front office in offering the hotel's
fundamental thing: guestrooms. The going with rooms estimations must be collected to
registered central Occupancy extents:
 Number of rooms open accessible to be bought
 Number of rooms sold
 Number of guests
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 Number of guests per room
 Net rooms pay
Generally, these data are shown on the step by step assignments report. Occupancy extents that
can be figured from these data consolidate Occupancy rate, various (or twofold) Occupancy
extent, ordinary consistently rate, pay per available room (Rev PAR), wage per open customer
(Rev PAC), and typical rate per guest. Figured Occupancy rate and ordinary step by step rate
may in like manner appear on a property's consistently assignments report. These extents
frequently are determined on a step by step, step by step, month to month, and yearly
introduce(Jones and Paul,1995).
The front office system ordinarily makes included rooms data and figures Occupancy
extents for the front office chief, who analyzes the information to recognize examples, cases, or
issues. While analyzing the information, the front office boss must consider how a particular
condition may make unmistakable results for Occupancy.
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REFERENCES
Books and Journal
Casado, M.A. (2000) Housekeeping Management, New York: John Wiley & Sons.
Jones, C. & Paul, V. (1995) Accommodation Management, London: Batsford.
Raghubalan, G. (2009) Hotel Housekeeping: Operations and Management, 2nd
edition. New Delhi : Oxford University Press.
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