TASK 13 Part A. Job Description, Selection and Induction of an Employee Project 5 Knowledge test TASK 3 Part C. Recruitment, Selection and Inductment

Added on 2020-01-28

14 Pages2551 Words297 Views

Recruiting a new employee & Knowledgetest1

TASK 13 Part A. Job Description, Selection and Induction of an Employee Project 5 Knowledge test TASK 3 Part C. Recruitment, Selection and Inductment_1

Table of ContentsTASK 1.................................................................................................................................................3Part A. Job Description.....................................................................................................................3Part B. Job advertisement.................................................................................................................4Part C. Interview questionnaire and check list.................................................................................4Part D. Draft a policy........................................................................................................................4Part E. Recruit, select and induct an employee project....................................................................5TASK 2 Knowledge test.......................................................................................................................6Q.1 Six legislations...........................................................................................................................6Q.2. Concept of outsourcing.............................................................................................................6Q.3. Key legislative..........................................................................................................................6Workplace diversity..........................................................................................................................6Equal opportunity.............................................................................................................................6Anti-discrimination...........................................................................................................................6Q.4. Enterprise agreement................................................................................................................7Q.5. Fair work system bring changes to old Industrial relation system...........................................7Q.6. National workplace relationship system...................................................................................7REFERENCES.....................................................................................................................................92

TASK 1Part A. Job DescriptionJob description presents a full description of the particular job position such as job duties,role, key responsibilities, functions and others (Bryson, James and Keep, 2013), prepared below:Job description Trainee Receptionist will be accountable to prepare, organize andcommunicate properly with the entire department for the customer arrivaland departure. Position summaryTrainee ReceptionistWork areaFront office Key duties &responsibilitiesTo arrive work as per the scheduled time in the standard uniformTo welcome guests and interact with them politely and friendlyTo provide detailed information to the consumers as per theirrequirementTo deal with the telephone inquiries and reserve hotel rooms as pertheir needTo handle with consumer queries, housekeeping queries and others Selection criteriaFluent English communication skills Well-confident Good personality Minimum 3 – 5 year experience as a receptionist in hotel industryPerformance criteriaGreeting consumers friendly and effectivelyMail management Answering customers inquires at website and phone Handling consumer complaints Selection processOnline application Telephonic interview Capability testFace to face interview Application processInterested candidate can send their resume/CV on the officialwebsite. 3

Part B. Job advertisementRECEPTIONIST REQUIRED A renowned multinational Hilton Hotel & Resort group requires a female receptionist (20-30 year) for the front office department. Minimum Qualifications and required skillsMaster degree in EnglishStrong command on basic computer function i.e. MS office, Excel Excellent verbal and written English communication skills Interpersonal skills Well-confidentGood personalityMinimum experience required3-5 year experience as an receptionist in hotelSalary: 20000 per monthInterested candidate may send their resume/CV on HR’s e-mail address towilliamgeorgehr@gmail.com along with their passport size photograph latest by March 15, 2017.Part C. Interview questionnaire and check listQ: Why you are interested in working as a receptionist?Q: In your opinion, which is the most important skills than a receptionist must have to fulfil theirjob targets?Q: For how long, you will ready to work with us, if I recruit you?Q: How you deal with the unsatisfied hotel guests?Q: Why you are willing to work with us?Q: What are your key strengths and weaknesses as a receptionist?Q: What approach will you follow to handle consumer complaints and deal with the unsatisfiedconsumers?Q: Do you have any query? Part D. Draft a policyRecruitment, selection and induction policy and procedurePurpose The main purpose of the recruitment policy is to hire the best candidate at theworkplace for meeting out the organizational targets. Policy scopeThe recruitment policies will cover all the terms, rules and regulations thatwill be followed throughout the hiring and selection procedure to hire the4

End of preview

Want to access all the pages? Upload your documents or become a member.

Recruit, Select and Induct Staff - Desklib

|11

|1896

|217

TASK 13 Part A. Job Description, Selection and Induction of an Employee Project 5 Knowledge test TASK 3 Part C. Recruitment, Selection and Inductment

End of preview

Recruit, Select and Induct Staff - Deskliblg...

Recruit, Select and Induct Staff - Desklib