Recruitment Documents for Business Travel Consultant | Desklib

This document provides recruitment documents for the job position of Business Travel Consultant, including a job description, person specification, job advert, recruitment strategy, and staff development plan. The document also explains the rationale behind the choices made in the design of these materials. The subject is BSc (Hons) Business Management, and the course code is BMP4006 People and Performance. The document is relevant for anyone looking to recruit a Business Travel Consultant.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
Contents
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A job description and person specification for the
Business Travel consultant p
A job adverts to help you in recruiting the Business Travel
consultant p
A plan outlining your recruitment strategy for obtaining the
best candidate p
A three-month staff development plan for the new starter
p
Rationale for all the choices that have been made in the
design of the above materials (1500 words) p
References p
A job description and person specification for the
Business Travel consultant
Job Title
Business Travel Consultant
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Reports to:
The Business Travel Consultant will report to the manager.
Job Overview:
We are looking for Experienced as well as Fresher’s passionate travel consultant to plan and
advice business and vacation for the people. The consultant must have well versed knowledge
of traveling insight. The consultant should meet with the client and must build relationships
with them to understand their needs and preferences and should plan the journey
accordingly(Cox,2022).
Duties and Responsibilities:
 Organize and plan journey
 Explore and research different destination
 Plan the travel according to the requirement and budget of the client
 Book tickets and secure accommodation that is suitable according to the location.
 Build and maintain good relationships with the vendors and the clients.
 Provide client about the useful travel material such as guides, maps etc.
 Must acknowledge latest market trends.
 Key performance indicator should be tracked and reports must be prepared.
Requirements and Qualification:
 High School
 Diploma in Tourism or equivalent.
 Candidate with Minimum 2 years of experience will be an advantage
 Fresher’s can apply with relevant degree.
 Good communication, interpersonal, organizational and time management skills.
 Fine understanding of latest tourism trends (Dai, Zhuang and Huan,2019).
 The approach should be customer oriented.
 Excellent knowledge of latest tourism options and offerings.
 Proficient in English and knowledge of different language will be an advantage.
 Must be capable of understanding and catering the customer needs and preferences.
 Fine knowledge of different traveling software.
A job advert to help you in recruiting the Business Travel
consultant
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WE ARE
HIRING!!
Crystal Travel is hiring a Business Travel
Consultant
Interested candidates may apply
Both fresher’s and experienced personnel can apply for the position having any suitable
degree in Tourism industry.
We need professionals with following stated skills
Proficiency in English Tech- Friendly
Fine Communication skills Time management skills
Customer engagement skills
The perks and benefits offered are stated below
Paid vacation and sick time 6 Days working
Salary offered: $25000 per month Incentives based on the performance
3 Monthly privileged leaves
Contact details: 987654321
Email address : [e-mail]
A plan outlining your recruitment strategy for obtaining the
best candidate
An effective recruitment strategy is very important as it helps in hiring right talent
with right knowledge, education, skills and experience (García and Ruiz, 2022). The
recruitment strategy that is chosen by Crystal Travel is a mix of various different strategies
such as the company Launch an employee referral program so that the new candidates can
join the company by the referral of old staff. The company also use social media and
advertisements in recruiting new talent. The company also go through to the online posted
resumes and also make use of sponsored jobs to hire new candidates.
A three-month staff development plan for the new starter
Staff development program can be defined as a steps that are taken by an organization
to increase the proficiency of an employee and in order to enhance their skills and motivate
them to learn new things. These development program can help the organization in enhancing
the performance of the employees (Higgins-Desbiolles 2020). It is very important for the
employee to foster new skills. Training sessions should be given to the employee to increase
their efficiency. Training session helps the employees in learning and analyzing new trends
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about businesses. Development of staff also helps in enhancing the productivity and
effectiveness of the employees.
Rationale for all the choices that have been made in the
design of the above materials (1500 words)
Job description plays an important role in creating awareness about vacant job
positions. All the essential details that are required for a job position is mentioned in the job
description. The description includes Job Title, reporting details, Overview of the Job Profile,
Duties and Responsibilities and Requirements and Qualification required for the profile. The
Job title is Business travel consultant and he must report to manager. The overview of the job
is that the company is looking for a travel consultant who have knowledge of Travel and
Tourism industry (Knutton and Ireson ,2018). The duties and responsibilities of a travel
consultant is to Organize and plan journey for the client according to their need and
preferences and in order to understand the preference of the client the consultant must build
good relationship with the client. The consultant must research about different destinations
and must explore them. The journey for the client should be planned according to the budget
and requirement of the client. A good accommodation should be provided to the client so
that they can enjoy their journey without any difficulties and in order to provide quality
services to the client the consultant must have knowledge of latest market trends (Luis, 2022).
The consultant should fulfill all the responsibilities and the duties as it helps the organization
to cater large number of customer and after getting quality services the customer also
promotes the company by mouth publicity and it also helps the company to get more clients.
The qualification that are required for the post of business travel consultant are a diploma in
tourism or similar education is required for the post and both fresher’s and experienced
candidate can apply but having an experience in the industry will be an advantage for the
candidate. Various different skills are required such as Good communication skills,
interpersonal skills, time management skills to maintain the effectiveness and in order to
attract customers. The candidates must be capable of analyzing and understanding latest
trends in the tourism industry as it will help the company in formulation of strategies
accordingly. The candidate must also have knowledge of different tourism options and
offerings so that they can provide the customer with many choices and consumer can chose
according to their needs. The candidate must also have knowledge of different traveling
software as being technology friendly will give a competitive advantage to the company in
both long term as well as short term.
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Job advertisement can be defined as an announcement of particular job position. It can
also be stated as a structure which helps the organization in promoting and hiring new talents
The main aim of these advertisements is to inform potential candidates containing required
skills, qualification about the vacancy and attract them to apply for these positions. The
advertisement not only inform about the vacancy but also tells about the benefits the
company offers. These advertisements are created by Human resource managers. An
effective job advertisement helps the organization in attracting new talents. The
advertisement of Crystal Travel stated about the required skills such as Good communication,
Proficiency in English, Technological skills, Time management and customer engagement
skills. The advertisement also stated the benefits offered by the company.
An effective recruitment strategy is very important for bringing efficiency in
company’s operations. The most critical task for management is hiring employees which is
done by Human Resource Department. These strategies are formulated by top management
and the duty of Human resource department is to comply with these rules and regulations. In
order to get a job role in any company the individual must go through several different
processes and procedures. The recruitment strategies that is chosen by the company are
discussed below -
 Launch an employee referral Program - Crystal travel has implemented ab employee
referral program to hire new talent. An innovative and well developed referral
program encourages many employees to refer best talent to the company and in order
to encourage more employees several incentives along with bonus are provided to
them (Pfiffelmann and Soulez, 2018).
 Use of Advertisements on Social Media- Advertisements on social media are
fantastic recruiting tool. These advertisements on different platform including social
media helps in encouraging recruitment. Sometimes by sharing photos and videos on
social media from company events gives glimpse of the culture of the company and
can also attract consumers looking for same kind of job.
 Check online posted resumes - In order to get jobs several job seekers post their
resume online. Employers can quickly and easily found these candidates by entering
the job title, required skills and the location. The number of applications can be
reduced by specifying the procedure using different criteria such as education level,
years of experience etc.
 Consider pat candidates - During the hiring procedure there are many efficient
candidates that could not be selected due to some external or internal factors. So
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sometimes while recruiting for the same position the company consider re visiting the
profiles and resumes of the past applicants. As these candidates has already gone
through interview procedure they are familiar with the company requirements and
may have cater new skills in between these periods.
These strategies can help the company to gather best suitable candidate for the job of Travel
consultant and which can also help the company to grow by catering the requirements of the
client and by providing quality services to them.
Staff development plan refers to the program that helps he organization in evaluating
the performance of the employees so that the new programs should be initiated to improve
the overall performance of the company. To attain success and to achieve organizational
goals it is very necessary for the organization to enhance the productivity of the employee by
making them proficient in the skills they lack. The easiest and simplest way to enhance the
efficiency of the employee is Training and development session. It is very important for the
employees to learn new skills so that they can take advantage of it and promote
organizational goals and self-development. It is very important to formulate staff
development plan for the new starter. The process that has been used by Crystal Travel for
the development of the staff has been highlighted below-
 Creation of Action Plan - To create an effective action plan it is necessary for the
organization to identify the needs and objectives of the company. The process of
creation of action plan requires various information such as availability of the
resources, activities and strategies to be performed etc. Different effective criteria
have been used to measure the efficiency of the action plan. By using these action
plans the actual performance can be compared with the standard performance.
 Training - Training session plays an important role in order to enhance the
productivity and efficiency of the staff at the workplace. Advancement of the skills
act as a motivator for the employees and also helps in their development.
Development of skills also plays a crucial role in providing promotional and financial
benefits to the employees. As the new technologies are emerging day by day it is very
important for the company to opt knowledge of new software and designs (Van Esch
and Mente, 2018).
 Monitoring of Actions – Activities of the employees must be monitor regularly so that
they can be filled with specifications and skills in which they lack. This procedure
also helps in identification of strengths and weakness of the employees. If the
employees are not performing according to the desired standard several corrective
actions should be taken.
 Evaluation of action plan - It is very important to evaluate the action plans to see its
efficiency and effectiveness. Evaluation of plans helps in rectifying mistakes in
current market plans and also helps in formulation of effective action plans for future.
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References
Cox, D., 2022. In search of loyalty programme soft benefits: a social capital perspective. In
Handbook of Research on Customer Loyalty (pp. 189-201). Edward Elgar Publishing.
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Dai, Y.D., Zhuang, W.L. and Huan, T.C., 2019. Engage or quit? The moderating role of
abusive supervision between resilience, intention to leave and work
engagement. G Tourism Management, 70, pp.69-77.
García, J.R. and Ruiz, R.P., 2022. Independent Travel Agency. In Encyclopedia of Tourism
Management and Marketing (pp. 668-670). Edward Elgar Publishing.
Higgins-Desbiolles, F., 2020. The “war over tourism”: challenges to sustainable tourism in
the tourism academy after COVID-19. Journal of Sustainable Tourism, 29(4), pp.551-
569.
Knutton, S. and Ireson, G., 2018. Leading the Team–Managing Staff Development in the
Primary School. In Vision and Values in Managing Education (pp. 60-69). Routledge.
Luis, M., 2022. Job advertisement–Programme Manager–Toxic-free environment.
Pfiffelmann, J. and Soulez, S., 2018. This job offer suits me! The influence of tailored job
advertisement strategies on job-pursuit intention (No. hal-02000740).
Van Esch, P. and Mente, M., 2018. Marketing video-enabled social media as part of your e-
recruitment strategy: Stop trying to be trendy. Journal of Retailing and Consumer
Services, 44, pp.266-273.
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