Recruitment Documents for Business Travel Consultant - Desklib

Get recruitment documents for Business Travel Consultant including job description, person specification, job advert, recruitment strategy, staff development plan and PESTLE analysis for BUNI Travel at Desklib.

Business Management
BMP4006
People and Performance
Recruitment documents
2019/2020
Semester 2
Submitted by:
Name:
ID:
1

Table of Contents
A job description and person specification for the Business Travel consultant........................2
Details....................................................................................................................................3
Job location – London, United Kingdom................................................................................3
Personal Specification............................................................................................................4
A job advert to help you in recruiting the Business Travel consultant......................................6
A plan outlining your recruitment strategy for obtaining the best candidate..........................6
A three-month staff development plan for the new starter......................................................7
Rationale for all the choices that have been made in the design of the above materials (1500
words).........................................................................................................................................8
References..................................................................................................................................9
Appendix...................................................................................................................................10
A PESTLE analysis for BUNI Travel............................................................................................10
A job description and person specification for the Business Travel
consultant
BUNI TRAVELS
12, Waterloo Road,SM1 4LS, Sutton, England
01425687 adb.Xuv @gmail.com
Job Profile
2

Details
The company requires a travel advisor to join the agency and who is imbibed with the
qualities like enthusiasm, energy, focused, can converse in English language with fluency,
passionate for the job. The candidate must be able to organize the journeys of the customers
whether official tours, family meets, holiday trips, etc. The individual must interact with the
customers in order to provide related information about the different packages available with
the agency which matches with the requirements of the customers. The candidate applying
for the job must hold an experience of 1-3 years
Major objective of the job
The primary aim of the job is to determine the best package for the clients which perfectly
suits with the demand of the customers by fulfilling all the other required formalities. The job
renders a focus on the time management and a proper organization of the business activities
concerned with the company. The job furnishes various opportunities to explore the area of
travel and tourism. It also provides an assistance in performing the work effectively and
efficiently.
Job location – London, United Kingdom
Date – 15/06/2022
Position – Travel consultant
Key Responsibilities
 To maintain a healthy relation with the clients.
 To ensure that each and every formality is being addressed from start to end that is
organizing the trips, helping in selecting suitable packages, booking of tickets and
hotels, etc.
3

 The travel agent is required to provide all the important details regarding the traveling
package along with the selection of hotels, guides, places to visit, leaflets and maps.
 Regularly be in touch with the customers so as to get every update regarding the trips.
 Must be well informed about all the domestic and international flights regarding the
delays, cancellation, etc.
 Providing the best offers among the options they are choosing as their travel
destinations.
Requirements
 Bachelor's degree in tourism management, hospitality business administration and
other important fields.
 Full fledged knowledge in the management of all sort of travel and tourism software
and database.
 Highly experienced in the field of travel and tourism or as a travel consultant.
Personal Specification
Capabilities  Providing best holiday packages
to the customers which suits their
needs and affordable in terms of
money.
 Maintaining strong relations with
the clients which may run for
longer period of time in order to
increase the popularity of the
company and to build a powerful
brand image of the agency.
Work Experience  The applicant must posses one to
three years of experience in the
field of travel and tourism.
Required skills  Good conversation skills and the
candidate should be able to
communicate in the English
4

language.
 The candidate is required to hold
certain socializing factor in order
to converse with the national as
well as international clients
personally or digitally.
Qualification for the job  The job applicants must have
passed their graduation or
completed their masters degree in
2020, 2021 and 2022.
 Graduation degree in the field of
travel and tourism administration,
hospitality and management
would be preferable.
Personal Attributes  Apart from English language, the
candidate should also have the
knowledge of at least 2-3
languages in order to handle the
international clientele.
 The candidate must have the
capacity to travel in different
countries and long distances.
5

A job advert to help you in recruiting the Business Travel consultant
HURRY UP!!
HIRING OF TRAVEL AGENT
Best opportunity for those wants to build their career as a travel consultant and
who posses the qualities like hard work, passion, vision, focus, knowledge and
skills. The employees are required to work only for five days a week and will get
a good salary package. Candidates who are looking for a full time job opportunity
may contact us. The selected candidates will be provided with proper training. The
window of online applications will be closed on 30th June, 2022.
Pay and Benefits
 Salary: - £20,000 with
incentives and medical
claim
 22 Days of annual leaves
 Probation : 3 months
 Contract: 1 year
Contact us today
Contact our recruitment team today itself.
Contact details-
Those who are interested can mail their
respective resumes on the given mail id -
[e-mail]
After reviewing the resumes, the HR team
will contact the applicants.
6

A plan outlining your recruitment strategy for obtaining the best candidate
For the purpose of recruiting the best candidates for the particular job role the recruitment
strategy is used as a planning structure in order to hire the individuals for various posts in the
business organization. There are various strategies which are used for this purpose-
Taking the help of Social media handles. The organizations cab share the job description on
any social media platform and the interested candidates can apply for the same(Upadhyay
and Khandelwal, 2018).
Organizing career and job fairs. The companies could form an association in order to
organize job fairs in the metro cities which includes various stalls of different business
enterprises. The individuals can approach these companies according to their fields.
Taking part in the employee referral programs. These programs helps in maintain g contacts
with different organizations which may help each other in the recruitment process by
referring the eligible candidates to those organizations which are hiring the individuals to
perform various roles in their companies(Almeida-Magana, et.al, 2022).
A three-month staff development plan for the new starter
Employee development plan
Employee Name: XYZ
Date: 25 – June – 2022
Current Title: Travel Agent
Current Strength: Good communication skills, confident,
holds a degree in travel and tourism
management.
Development Needs: Deepen the knowledge regarding the costs,
holiday destinations, customs, weather
analysis, understanding of the software.
Professional Goals: Professional Agent
Step 1: Should have a proper knowledge of the
travel destinations according to the
requirement of the client that means the
7

agent must suggest the places to visit after
knowing the reason to travel that place,
whether for holidays, business tours, family
meetings, couple trips, etc.
Step 2: To take the reviews of the employees after
they complete with handling the clients and
manage their trips.
Step 3: Set out the aims and onjectives for the
employees of the company and supervising
the functions of the employees by keeping
a check on their targets.
Step 4: To standardize the actual performance of
the employees with definite goals.
Rationale for all the choices that have been made in the design of the above
materials (1500 words)
Job description plays a very crucial role in hiring a travel consultant for Buni Travel
Agency. This highlights the job role or position for which the candidates are being
recruited(Matović, 2020). This will render a proper explanation of the job structure and the
candidates can easily make out the jobs which is suitable to them according their
qualification, knowledge and interest. By informing about the job role, it would have become
much easy for the recruitment team to hire the best suitable candidate who could prove to be
fit in the required job role (Marshall, et.al, 2022). The managerial staff of the company can
review the performance of the candidates timely. The human resource department of the
company can easily short list the name of those applicants whose profile matches with the
job.
Personal specification is said to be one of the most important aspect of job description. This
particular factor finds out whether the personnel applied for the job posses the required skills
8

and knowledge or not. Like, for the position of travel consultant, it is necessary to posses the
best communication and interpersonal skills in order to converse with the clients of the
county as well as with the international clients(Van Esch and Black, 2019). This majorly
includes the qualification, capabilities, potency, hard working element in the candidate. It
also plays a vital role in terms of the recruitment process which is done by the recruiters as
they can easily figure out that the resume or CV of the candidate goes according to the job
profile or not.
The process of creating a job advertisement is considered as an important part of the hiring
procedure. Through these advertisement the companies circulate the news about the
availability of vacancies for the required job roles. It helps in attracting the interested
individuals in order to apply for the same. This will help in selecting the capable and
potential candidates from the pool of the number of applicants(Shahbaz, 2020). The firms
lays much more emphasis on this particular tasks and hire job adverts if necessary because
the business organizations needs the talented staff who could be proved as assets for the
company and achieve the desired goals.
Human resource department is responsible to plan the structure through which the process of
hiring can be done successfully(Sypecki, 2022). And for the same, recruitment strategy is
being made by the hiring team of the company. The recruitment planning helps the team to
find out the best suited candidates for the various job roles in the company in order to fill the
vacant posts. Buni travel agency is taking help of various social media platforms to reach to
the interested and eligible candidates. Because, today everybody uses the smartphones and
have access to the social media handles.
The employees development plan is considered to be the growth plan which assists the
employees to improve their skills and maximize their potentiality and hard work. This is an
action plan which develops the skills and knowledge in the individual which is necessary to
carry the functions of the particular job role(Herschberg, Benschop and Van den Brink,
2018). Training is being provided to the candidates for developing the ability to work
according to the company's requirement. It is not important that only new employees will
undergo the training, the existing employees are also eligible if according to the company
they require the training in a selected field to accomplish certain new tasks taken by the
company (Krys and Konradt, 2022).
9

References
Almeida-Magana, R.,et.al, 2022. E-Consent—a guide to maintain recruitment in clinical trials
during the COVID-19 pandemic. Trials, 23(1), pp.1-8.
Herschberg, C., Benschop, Y. and Van den Brink, M., 2018. Precarious postdocs: A
comparative study on recruitment and selection of early-career
researchers. Scandinavian Journal of Management, 34(4), pp.303-310.
Krys, S. and Konradt, U., 2022. Losing and Regaining Organizational Attractiveness During
the Recruitment Process: A Multiple-Segment Factorial Vignette Study. Journal of
Work and Organizational Psychology, 38(1), pp.43-58.
Marshall, M.,et.al, 2022. Recruitment resource pack. In Optimising the impact of health
services research on the organisation and delivery of health services: a mixed-
methods study. NIHR Journals Library.
Matović, I.M., 2020, September. PESTEL Analysis of External Environment as a Success
Factor of Startup Business. In ConScienS Conference Proceedings (pp. 96-102).
Scientia Moralitas Research Institute.
Shahbaz, U., 2020. Towards automating the recruitment process.
Sypecki, P., 2022. Should we reveal everything to the employer? The problem of age
disclosure during the recruitment process. Ежегодник трудового права, 12,
pp.247-250.
Upadhyay, A.K. and Khandelwal, K., 2018. Applying artificial intelligence: implications for
recruitment. Strategic HR Review.
Van Esch, P. and Black, J.S., 2019. Factors that influence new generation candidates to
engage with and complete digital, AI-enabled recruiting. Business horizons, 62(6),
pp.729-739.
Appendix
A PESTLE analysis for BUNI Travel
PESTLE analysis helps the companies to evaluate and observe all the external factors that
affects the business organizations in one way or the other. They are as follows-
10

 Political- It discusses the impact of the various government norms, rules and
regulations and legislation on the businesses. The companies must formulate various
policies for the betterment of the employees, such as, HR policies, complaint and
redressal policies, security policies, insurance policies, etc. in terms of Buni travels.
 Economical- It talks about the various economic factors that affects the functions of
the company. It includes the economic elements like, inflation, taxation policy,
financial and fiscal rate, monetary structure, interest rates, etc. In the case of Buni
travels agency, the company hires the capable and potential candidates who posses the
required skills and knowledge. This will increase the efficiency of the company as the
employees achieve the targets within a specified period of time. With this the
productivity of the company also takes a hike which automatically accelerate its
growth in the economy.
 Social- There are several socio-cultural factors that influence the activities of the
company. When the likes and dislikes of the customers is well known by a company,
then it would always produce or provide better services to the customers associated
with that company. Because the business organizations must perform its functions
according to the change in the taste and preferences of the clients. It should focus in
furnishing the requirements of each and every sector of the society.
 Technological- The companies must adopt the changes in technologies so as to
perform its operations effectively and efficiently. Buni travels company should use
the different technological advancements such as artificial intelligence, newly
launched software, database so as to choose the best candidate for the vacant
positions.
 Environmental- The environment conditions also lays a great impact on the business
activities of the company. The companies are required to adopt the necessary
environmental friendly practices in order to reduce the pollution.
 Legal- The business organizations must focus on the adherence to the legal structure
of the country. It is required to follow all the rules and regulations that are formulated
by the government. Such as, the Employees Rights Act 1996, the Equality Act 2010,
Health and Safety at Workplace Act, etc. in order to avoid any kind of legal
consequences in future.
11

12