Recruitment Documents for Business Travel Consultant - Desklib

This document provides recruitment documents for the Business Travel Consultant position, including a job description, person specification, job advert, recruitment strategy, and staff development plan. The job description and person specification outline the essential and desirable skills, qualifications, and experience required for the role. The job advert is designed to attract the right candidates, while the recruitment strategy outlines the external and internal methods used to obtain the best candidate. The staff development plan is a three-month program designed to enhance the skills and capabilities of the new starter. The rationale for all the choices made in the design of these materials is also explained.

BSc (Hons) Business Management
BMP4006 People and Performance
Assessment 2
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
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Contents
A job description and person specification for the Business
Travel consultant..................................................3
A job advert to help you in recruiting the Business Travel
consultant.................................................................................4
A plan outlining your recruitment strategy for obtaining the best
candidate.......................................................................5
A three-month staff development plan for the new starter..6
Rationale for all the choices that have been made in the design
of the above materials................................................6
References..............................................................................10
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A job description and person specification for the Business
Travel consultant
Crystal Travel is the start-up company gives travel trips and tourism services
for the customers.
Job Description – It define the essential and non-essential functions, which are
allocate to a specific job position (Tessa, Fabrice and Lima, 2021).
Job Title Business's Travel Consultant
Department/Division Consultancy Department
Company Crystal Travel
Job Location London, England (UK)
Report To HR team
Grade Level Should have 2 years experience as travel consultant or
similar type of job profile role.
Position Types Full-time Role
Remuneration £340 British pound
Additional Benefits Leave, Reimbursement, Opportunities related to
Professional Development, Perks and Bonuses and
many more.
Working Hours Morning Shift and Evening Shift (9AM - 6PM)
Educational Qualification Diploma or Bachelor Degree in Travel and Tourism
Management or job profile related courses.
Main Purpose of Job
Position
1. To manage tour operations as per the needs of
the customers.
2. Taking considerable interest in promoting tourism
destinations.
Key Tasks 1. Gives pertinent information to customers
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according their needs.
2. Provide suitable packages to customers related to
travel tours.
Job Specification 1. Researching, exploring and studying various
travel destinations options.
2. Also research destinations and travel prices.
3. Prepare and organize the travel plans.
Person Specification – are used in recruitment to give candidates an idea of what the
role involves (Devine, 2020).
Job Profile – Business's Travel
Consultant
Department/Center – Consultancy
Department/Crystal Travel
Criteria Essential Desirable
Skills required  Should be enthusiasm
about travel and tourism.
 Had good expertise of
travel software.
 Easily managing own time
as well as others time.
 Solve complex problem
easily.
 Excellent communication
skills.
Attainment  Have a job profile related
degree or courses.
Knowledge  Must also have excellent
knowledge of the latest
tourism trends.
 Plan suitable travel options
that suit the customers
needs.
Experience  Worked with best travel
firm.
A job advert to help you in recruiting the Business Travel
consultant
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Job Advertisement - Advertising is used to communicating work information to the
present and prospective customers (Nazla, Damayanti and Hendriyani, 2021).
Business Travel Consultant
Crystal Travel
A new job role created for better travel experience to the customers,
making incredible travel packages.
Over the last month, we have had an incredible Business's Travel Consultant
develop a new job in the Crystal Travel. We are looking for the right person to carry
on making beautiful travel plans or packages to customers.
Determined Responsibilities
 Their work to diversity the team ideas, forming close relationship among
team members as well as with customers to develop good atmosphere.
 Conduct quantitative research like customers taste and preferences of travel
and help them to choose better trip plans and review travel plans, online
packages of travel and many more.
 Regularly tracks KPI and generate KPI report that prepare teams to meet
goals and use milestone to measures currently progress of the firm.
Essential Qualification
 Have good knowledge, passionate and engage with travel and tourism
related firm.
 Have good verbal knowledge as well as reporting and presenting skills.
 Possess projects related to trip management and organize them skills.
 Ability to use outstanding interpersonal as well as political navigation into
create organizational change.
A plan outlining your recruitment strategy for obtaining the best
candidate
External Plan
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 Direct or Digital Advertising - Advertising strive to gain and retain customers
by contacting them without consulting with agent. It help to diversify the firm's
products and services and also promotes their travel plans, which directly
target to customers by these associated transmission. (Capriello and
Riboldazzi, 2020).
Internal Plan
 Promotions and Transfers – The rotation of employees within in organization
related to promotion or transfers, have different aspects. It is collaterally form
a different characteristics of assets management. The firm using two types of
promotion i.e., horizontal promotion and vertical promotion (Ivanova and
Barbulescu, 2020).
 Employee referrals - It mostly used within firm, recommendation given by
firm's internal employee's and it reduce the cost and time of an organization to
recruit an new employee. These method or approach are completely different
from other two method. Candidates are select on the basis of merit and skills
related to job profile and these referrals method could be considered as best
options, which is used by firm's HR team. (Schlachter, 2018)
A three-month staff development plan for the new starter
 1st Month – After choose the candidates and company’s hiring the right
person, its time to teach them about the company's new starter. Before
working starting, the firm welcome the employee's, to make them fell good
and then start training program, which is comprehensive type. So this help
employee's to develop their skills and succeed this new job role.
 2nd Month – In this month, the firm providing learning and development
program (like Employee centric on-boarding programs, etc.), conferences,
luncheon or learns, remunerate and assistance programs are some examples
of these, which enhance employees utility to regularly enlarge their skills and
capabilities.
 3rd Month – The firm organize an training period for them, to enhance their
practical skills and capabilities. Also develop their OKRs (Objectives and Key
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Results), which are responsible their works and contributes towards becoming
larger business's objectives and advantages the increasing brand value.
Rationale for all the choices that have been made in the design
of the above materials
Business Travel Consultant (BTC) [also known as or Travel Adviser (TA)] are
responsible for advising clients about suitable travel options for them as per their
wants, needs and abilities (Bücker and et. at, 2020). The role of travel consultant of
travel agency in the promotion of tourism in world is very crucial in the new
millennium. Apart from this, they also help them people in planning travel, tour,
transportation and much more to domestic or international destinations from which
they can plan their travels plan easily. They research different ambitions and modes
of travel and consider the price segment customs and regional weather conditions
types modes. Travel consultant are passionate and enthusiastic about all the they
need to improve the travel experiences of others. They are responsible for travel and
tourism promotion according to the customers. They play an intermediary, which is
very significance part in the development of tourism industry. It also manage tour
operations as per the needs of the customers, which helps in providing additional
accommodation for the travel firm. It participate in all the webinars, conferences and
other events related to the tourism or travel programs, which can use to spread the
firm market. Today, there are volatile market, travel organization work towards
showcasing world's rich tourism heritage, that's why the firm needs a travel
consultant, which form the designing organized packages tours for the inbound,
outbound and domestic tourists. The firm related to the travel or tourism sector are
responsible to bring this ideas to the limelight and in subsequent periods, firm in
various countries started their operations on the line of them. The role of the travel
consultant is not limited merely in selling travel related services but often also in
taking considerable interest in promotion tourism destinations. This job role is the
important factors for the organization, which helps the tourism sector, to generate
tourists from both local and international areas. They mainly dealing towards
customers inquiries and aiming to provide maximum satisfaction to the customers
according to their needs and requirements. Also research and suggest best holidays
ambition, which is suitable to the customers preference list and make best
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experience for them. It properly dealing with reservation, operation, and negotiations
section. Also supervising or managing internal management related to the tourism
and travel. They have better knowledge in travel and tourism sector, which is helpful
for the firm, to market their products and services to customers.
Employees are the most important assets in the firm because they promote
and form a strong base of the firm. By advertisement, all the products and services
of to firm are marketed and make an organization different. During recruitment
process, to recruit best talent can help the firm it enhance their products and
services and deliver this services to customers advertisement like Business's Travel
Consultant. Advertising refers to the mass communication, which reaching and
attract to more crowd. It tells to the customers about the opportunities and when they
acquire this particular products and services of an organization. However, the
information related to travel plans and packages should be integrated and accurate.
This particular advertisement are made to create a good atmosphere for the
customers to choose better travel related packages and make favorable conditions
for an firm. The travel promotion lead by the firm through advertisement is not
increasing the promotion cost or decreasing the profit-margin but help them to share
their products and services in the market with customers and it not increasing the
prices plans and packages. Advertising grow the customers choice among the
competitive market and choose better plans according to their needs. It gives
different variety of products and services, from which customers choose best deals
according to their budget and personal requirement. Always right choice gives better
experience and satisfied to the customers and gives good reviews against the travel
trip, which make better reputation of the business. Advertisement is one of the main
components of promotion mix approach. By this method, the firm can easily sell and
marketing their products and services. Mostly, the travel firm regularly invest lakhs
on the advertisements to attract and promotion their new plans and packages. Better
advertisement also needs lot of innovation and insight, which attract peoples.
Through adverting, when expertise of the firm and customers choices blend together
makes campaign successful. It enlarge the goods and services of an organization
and increasing their sells by providing accurate information and persuading the
clients to purchase them. A broad level of advertisement attract the domestic
customers as well as international customers, which enlarge the business's in
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tourism market. Sometimes, an travel firm promote their new products by advertising
for customers attraction. With is method, it some who impact to the existing travel
firm, to maintain their old travel plans as well as customers. With advent of digital
technology, help the company to promote their products and services by
advertisement in short period of time. This enables to an organization to easily
connect with customers and target them to obtain their trip and travel plans, which
made according to the customers preferences and wants. It also helpful for the
clients to review and take particular plans of the company and it enhance or
betterment the customers services and their standard of living. Promotion define into
different type aspects but advertisement is key element of this. However, they not
only help to promote the specific products and services but also gives new ways to
enlarge business's model by different marketing mix variables.
Promotion and transfer are different approach, which upward the employee's
ranks within the organization's hierarchy and make them confident. Whenever
employee's find new jobs, they most times consider the some points like hike salary
structure according to the experience, status personality and related to
responsibilities and skills and designation or job profile and many more. The firm
identify the filling of worth vacancy more than the employee’s present positions. On
the other hand, whenever the employee's salary increasing without changing their
job position within in company, it is known as promotion or upgrading. If, when
employee's salary does not alter with change their job position, it is known as dry
promotion. It is method, which maintain the mobility of firm. It is a tool which have
double edged, which carefully handled by the HR team against employee's
contentment and inducement. It is duty of HR team to make an policy related to
promotion and their implementation procedures. Mainly, the promotion process
follow on the seniority or merit basis or both. This method lead on the basis of job
analysis and appraisal regarding their performance. Job analysis plan always
important for the HR team, it help to know employee's demand related to jobs and
appraisal performance ensure to the firm's management to know anyhow employee
questions can easily meet with the job requirement. It can maintain management of
human capital approaches and find ways to employee's blend with professional
environment and enhance their skills and capabilities.
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The firm started a three-month staff development programs for new stater for
development their brand value and enhance new employee's skills. Once the firm
tells on about their organization’s vision, mission, and values to employee's, it help
employee's connect easily with the firm. Employee-centric on-boarding plan gives
better retention and satisfaction to customers. Employee's can encourage by manger
to sit down with and set specific objectives according to time period like for month,
quarterly or yearly. This encourage to employee's to achieve goals and grow interest
and passionate towards given projects and extend their capabilities. By this, it also
encourage employee's reliability and trust-ability, which makes transparency within in
company. When the company follow open and proper connection links, within
workplace, enhance the ideas and skills sharing activities. It maintain to grow
effective team, which celebrate their achievements, address depression and focus
on rational changes and many more. They maintain their cultural standard sets and
accountability.
As per the above analyses, the business's travel consultant dealing with
customers inquires and aiming to provide high level of satisfaction to customers
during travel plans and packages. They research better holidays sites, which is
suitable for clients and good for firm to enlarge its business services . Advertisement
enhance the cooperation of the company by providing good variety products and
services and upgrade customers relationship. The firm use different recruitment
strategy like Direct Advertising, Promotions and Transfers Employee referrals for
obtaining the best candidate for the job profile.
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References
Books and Journal
Bücker, J., Poutsma, E., Schouteten, R. and Nies, C., 2020. The development of HR support
for alternative international assignments. From liminal position to institutional
support for short-term assignments, international business travel and virtual
assignments. Journal of Global Mobility: The Home of Expatriate Management
Research.
Capriello, A. and Riboldazzi, S., 2020. How can a travel agency network survive in the wake
of digitalization? Evidence from the Robintur case study. Current Issues in
Tourism, 23(9), pp.1049-1052.
Devine, E., 2020. Person Specification Applicant eligibility Individual eligibility.
Hollebeek, L. and Rather, R.A., 2019. Service inattentiveness and tourism customer
outcomes. International Journal of Contemporary Hospitality Management.
Ivanova, O. and Barbulescu, R., 2020. Specializing Generalists: Job Rotations, Managerial
Learning, and Promotions. In Academy of Management Proceedings (Vol. 2020, No.
1, p. 13155). Briarcliff Manor, NY 10510: Academy of Management.
Nazla, N., Damayanti, F. and Hendriyani, C., 2021. ANALYSIS OF RECRUITMENT AND
SELECTION PROCESS AT NOVOTEL BANDUNG. AUDIT DAN KAPASITAS
AUDITOR ERA COVID-19, p.83.
Schlachter, S.D., 2018. An empirical and theoretical investigation of the complexities of
employee referrals in organizations (Doctoral dissertation, The University of
Nebraska-Lincoln).
Tessa, M., Fabrice, M.L. and de Lima, M.B.R., 2021. Job description: Characteristics and
challenges of the process within an organizational structure. International Journal of
Innovation and Applied Studies, 34(1), pp.23-31.
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