Recruitment Documents for Business Travel Consultant - BMP4006

This project includes job description, job advert, recruitment strategy and staff development plan for a new starter for the position of Business Travel Consultant. It also includes a PESTLE analysis of BUNI travels. Subject: Business Management, Course Code: BMP4006, Semester: 2, Year: 2019/2020

Business Management
BMP4006
People and Performance
Recruitment documents
2019/2020
Semester 2
Submitted by:
Name:
ID:

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................4
A job description and person specification for the Business Travel consultant.........................4
A job advert to help you in recruiting the Business Travel consultant.......................................4
A plan outlining your recruitment strategy for obtaining the best candidate..............................4
A three-month staff development plan for the new starter.........................................................4
CONCLUSION ...............................................................................................................................5
Appendix..........................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
People and performance play an important role in growth and development of a business
in a precise manner. It is essential for a business entity in the travel and tourism sector to focus
on development of employees and their performance to gain desired results (D’Amico, Jaffe and
Gardner, 2018). It is also one of the major roles of a business to analyse key strengths and
capabilities of employees to develop best business practices. In this project example of BUNI
travels is taken into consideration for better understanding different aspects of people and
performance development. The BUNI travels is a major travel company of North England which
provides key solutions related to travelling. The company is well known for its tourism based
services worldwide. In this project there is brief description of person specification, job
advertisement and job description. This project will also cover recruitment strategy and three
month development plan for a new starter.

TASK
A job description and person specification for the Business Travel consultant
Job description
Job Description
Buni Travel
Job Title: Business Travel Consultant
(we are identifying a business travel consultant who has great potential and enthusiasm for
travelling. For this, candidate will be responsible for purpose of promoting and booking different
travelling arrangements for purpose of clients. The goal of this position is to enhance satisfaction
and also acquire committed clientele.)
Job Location: London, United Kingdom
Position in company: Business Travel Consultant
Reports to: Business Travel Head
Responsible for: Managing booking of travelling arrangements
Organisation Chart: Individual needs to report to business travel head and also needs to take
various action and decision to complete their job.
Roles and responsibilities:
 Research about different travel destination and also travel means in contexts to weather
condition, reviews, customers and other things.
 Organisation of travel process from beginning to end with booking tickets, securing
rental transportation, accommodation and other things.
 Diagnosing specification of clients, their suggestion and wishes in order to offer them
suitable packages.
 Offering important information to travellers and also use different travel and holiday
materials.
 Use of various promotional techniques and also for preparing different promotional
materials in order to sell itinerary tour packages.
 Identify unforeseen problems and also identify different money for return.
 Develop an updated record of clients,
 Attend conferences in order to familiar about different trends of tourism

 Maintaining positive relationship with familiar person.
Job specification
Buni Travel
Job Title: Business Travel Consultant
Job
Requirement
Essential Desirable
Qualification  Bachelor’s in travel and
tourism
 Bachelors in hospitality
business
 Bachelor’s in travel and tourism
 Bachelors in hospitality
business
Knowledge  Knowledge of different
software related to travelling
including GDS, E-travel and
others.
 Customer oriented approach
 Sales approach
 Knowledge of well-versed
areas of travel
 Knowledge of domestic and
international travel trend
 Knowledge of rules and
regulation of tourism
 Knowledge of different software
related to travelling including
GDS, E-travel and others.
 Customer oriented approach
 Sales approach
 Knowledge of well-versed areas
of travel
 Knowledge of domestic and
international travel trend
 Knowledge of rules and
regulation of tourism
Skills  Effective communication
skills
 Ability to handle crisis
 Computer skills
 Negotiation skills
 Effective communication skills
 Ability to handle crisis
 Computer skills
 Negotiation skills
 Time management skills
 Leadership skills

Experience Atleast one year experience of travel
agent
Atleast one year experience of travel
agent
Experience of an Avid traveller
A job advert to help you in recruiting the Business Travel consultant
Job Advertisement
Business Travel Consultant
We are well reputed and known travel agency firm. We are identifying a business travel
consultant who has great potential and enthusiasm for travelling. For this, candidate will be
responsible for purpose of promoting and booking different travelling arrangements for purpose
of clients. The goal of this position is to enhance satisfaction and also acquire committed
clientele. We are looking for candidate who helps to take our business to next level development
and success (Dam and Rogers, 2018).
We are providing salary of around £30,000 in captive and also offering bonus based on their
performance for the same post.
Responsibilities of Business Travel Consultant is to Research about different travel destination
and also travel means in contexts to weather condition, reviews, customers and other things in
order to sell and promote their customers to customers which will helps them to maintain
competitive position in marketplace.
With joining our organisation, candidate will get opportunity for purpose of work with different
experienced candidate where they can learn new things. It will also help them to learn new
technology which is important for their development. This job provides different benefits to
candidate in order to adopt innovation and also able them to convince different clients.
We are providing different travelling services in UK and also planning to expand their business
in international market by creating values for customers.
We as a highly innovative team hired skilled and talented people with good communication skills
who are passionate and dedicated towards business and its growth. These people also has good
working experience and also research about different trends in travelling industry.
It is essential for candidate to have atleast 2 year experience as Business Travel Consultant in

travelling industry. For this individual with god education and experience can apply.
Note: It is one of job position that needs proper work experience in commercial kitchen. In order
to apply for a specific job profile candidate needs to send their CV and other documents.
Candidate can apply for this job profile till 30th June 2022.
A plan outlining your recruitment strategy for obtaining the best candidate
Recruitment strategy is considered as key approach which is helpful in hiring right type
of employees for the organisation. It is major role and responsibility of a company to focus
development of recruitment strategy in order to hire right type of employees (Grover, 2021). The
key role of a business should be focusing on recruitment to develop best business practices. The
recruitment strategy is mentioned below:
 Hiring qualified employees- The qualified employees and their hiring will provide key
solutions to company in terms of different aspects. It will help the company to perform
key tasks and functions in a systematic manner. Qualified employees will also help the
company to gain growth and expansion in key business operations. In order to hire
qualified and good employees, the business should develop focused approach.
 Looking for experienced employees- Experienced employees are also playing an
important role in increasing competitive value of a business. The experienced employees
will better perform key operations and will lead to increase the potential of the
organisation (Manucci, 2021). The experienced employees will provide key solutions to
management problems and will also help in development of a focused strategic approach.
 Hiring skilled employees- The skilled employees are considered as most important for
an organisation in order to perform major tasks and objectives. It is major role of a
company to also provide crucial training and development to employees in order to
increase their major skills (Olaisen and Revang, 2018). The human resource management
should also develop major skills like decision making, leadership and time management
skills in employees in order to develop best business practices.

A three-month staff development plan for the new starter
Staff development plan is considered as key approach which leads to manage staff in a
more effective manner (Wei and Cai, 2022). The main role of a company is to develop focused
approach in managing the staff in order to create job satisfaction. The three month staff
development plan of BUNI travels is mentioned below:
 Strategic management- The planning and strategies are essential part of staff
management and development plan. This approach will help company to increase overall
potential of the business and help in dealing with the risk associated with the operations.
It is major role of a business entity to focus on major business parameters which are
essential for focused development (Quinn, Cumberland and Kerrick, 2019).
 Training and development- The training and development based practices are most
important for increasing performance of employees. It is also one of the key role of
management of BUNI travels to focus on providing professional training sessions to
improve their performance. It is also one of the major role of a business to support
training and development based practices in order to achieve key goals and objectives.
 Performance management- Management of performance should be the primary
function of a business which helps in increasing employee productivity. It is one of the
major roles of a business to take assistance of human resource management in order to
increase performance of the employees (Rooney, Ozkul and Paul, 2020).
 Information and technology- The business organisation should implement best
practices related to information and technology. It is major role of a company to use IT
tools like management information system, decision support system, knowledge
management system and CRM to develop best practices related to staff management. In
the recent times, it is important for a business to focus on IT based practices.
Rationale for all choices that have been made to design above material
From above mentioned discussion, it can be analysed that there are different material are
required by human resource managers in order to identify suitable candidate for business. It is
important for them in order to get growth and success in business (Templer, 2018). HR managers
of company used job description which is a document that consist information related to job and
job role for people. It is also important for business in order to understand candidate about job.
Another document required by HR managers is Job specification. It is a document that consist

information related to skills, knowledge and qualification and other things to a person. It is also
important for a person in order to understand their requirement for the post. Other documents
required by HR managers includes job advertisement, it is required by individual for purpose of
attracting talent candidate in business (van de Ven, Boardley and Chandler, 2022). It is also
important for business increase awareness among candidate about job opening which influence
numbers of candidate to apply for specific job position in organisation. In order to increase
number of application in organization HR also adopt different strategy that provide them choices.

Appendix
PESTLE analysis of BUNI travel
The PESTLE analysis is one of the major tools and techniques which includes assessment
of the macro environment. It is one of the major roles of a business to focus on PESTLE analysis
to lead the marketplace. PESTLE analysis of BUNI travels is mentioned below:
 Political factors- Political factors are considered as the key factors which includes rules
and regulations developed by UK government. The political factors also include the
norms developed by government of UK for the travel and tourism sector which are
followed by BUNI travels.
 Economic factors- The economic factors include key focus on inflation, deflation and
recession rates which are prevailing in the economy. The economic factors also include
factors related to gross domestic products and national income.
 Social factors- The social factors include major factors which are related to culture and
traditions of society. The social factors are essential to be considered by a business entity
in order to increase the internal environment of the BUNI travels.
 Technology factors- Technology based factors are considered as key approach which are
related to development of information and technology. It is main role of a business to hire
IT experts and use best techniques to develop business in the modern contemporary
business environment.
 Legal factors- The legal factors include key focus on different factors which are essential
to develop legal business. These factors include rules and regulations developed by local
authorities on a business. It is major role of the BUNI travels to take into consideration
various legal factors for developing effective and precise business practices.
 Environment factors- The environment based factors are considered as key approach
which helps BUNI travels to develop and formulate sustainable business practices. It is
major role of the company to follow environmental policy developed by government in
order to increase the competitive strength of business.

REFERENCES
Books and Journals
D’Amico, M.L., Jaffe, L.E. and Gardner, J.A., 2018. Evidence for interventions to improve and
maintain occupational performance and participation for people with serious mental
illness: A systematic review. The American Journal of Occupational Therapy, 72(5),
pp.7205190020p1-7205190020p11.
Dam, N.V. and Rogers, E.M., 2018. People, Purpose, and Performance at Barry-Wehmiller:
Business as a Powerful Force for Good. In Business Despite Borders (pp. 193-212).
Palgrave Macmillan, Cham.
Grover, S.L., 2021. Different respect motivates different people: How self-esteem moderates the
effects of respect on performance. Personality and Individual Differences, 168,
p.110312.
Manucci, M., 2021. How People Come Back to Workplaces during the Pandemic: Three
dimensions of intervention for new emotional performance conditions. Human Resource
Development International, 24(4), pp.446-453.
Olaisen, J. and Revang, O., 2018. Exploring the performance of tacit knowledge: How to make
ordinary people deliver extraordinary results in teams. International Journal of
Information Management, 43, pp.295-304.
Quinn, R.W., Cumberland, D.M. and Kerrick, S.A., 2019. Performance improvement: when do
employees learn from others’ success stories?. Journal of Organizational Effectiveness:
People and Performance.
Rooney, S., Ozkul, C. and Paul, L., 2020. Correlates of dual-task performance in people with
multiple sclerosis: A systematic review. Gait & Posture, 81, pp.172-182.
Templer, K.J., 2018. Dark personality, job performance ratings, and the role of political skill: An
indication of why toxic people may get ahead at work. Personality and Individual
Differences, 124, pp.209-214.
van de Ven, K., Boardley, I. and Chandler, M., 2022. Identifying best-practice amongst health
professionals who work with people using image and performance enhancing drugs
(IPEDs) through participatory action research. Qualitative Research in Sport, Exercise
and Health, 14(2), pp.199-215.
Wei, N. and Cai, M., 2022. Optimal frequency of whole body vibration training for improving
balance and physical performance in the older people with chronic stroke: A
randomized controlled trial. Clinical Rehabilitation, 36(3), pp.342-349.