Recruitment Documents for Business Travel Consultant - Desklib

This report provides recruitment documents for the position of Business Travel Consultant at BUNI Travels, including a job description, person specification, job advert, recruitment strategy, and staff development plan. The report also includes a rationale for the choices made in the design of these materials. The job description and person specification outline the skills and qualifications required for the position, while the job advert helps to attract potential candidates. The recruitment strategy includes steps such as organizing competitions and social media recruiting to find the best candidate, and the staff development plan outlines a three-month plan for new starters to adapt to the company's culture and working methods.

People and Performance
Recruitment Documents
Semester 2
Submitted by:
Name:
ID:
Contents
1

A job description and person specification for the Business Travel
consultant p
A job advert to help you in recruiting the Business Travel
consultant p
A plan outlining your recruitment strategy for obtaining the best
candidate p
A three-month staff development plan for the new starter
p
Rationale for all the choices that have been made in the design of
the above materials (1500 words) p
References p
2

Introduction
Portfolio is important for a business as it discuss various things which a business need
in their employment. This motivates the candidate to apply in a particular job which is
according to their choices. A travel consultant helps their customer to make the right choice
for their vacation.
This report will discuss about job description, person specification and a job advert
for a position of business travel consultant for Buni Travel. Further, it is discussing about the
recruitment strategy as well as training plan as it will help them to select candidates as well as
train them.
3

A job description and person specification for the Business Travel
consultant
4
Job Brief
Business travel consult is expected to have the experience in determining and fulfilling the
demands of the customers. You should be able to provide and suggest the suitable travel packages
to the clients. You are required to be motivated for providing the clients with the best services that
the client is looking for. You are required to provide the travelers with the necessary details and
holiday materials that the client can use while travelling.
Job responsibilities
Your responsibilities will be:
 Determining the needs of the clients and suggesting them with the suitable travel packages.
 Organizing and arranging the travel process and requirements (Including tickets, travelling
and accommodation)
 Provide the travelers with the information about the travel and provide them with the
required necessities.
 Helping the travelers in their process of traveling and the problems that can arise during
the trip.
Job Skills and Qualifications
The business travel consult should have:
 Batchelor’s degree in travel and tourism.
 Having a working experience as the Travel Consultant.
 Excellent communication and interaction skills with the clients
 Efficient in speaking English, knowledge of additional languages will be an advantage.
 Motivated towards providing the clients with the solution to their problem.
BUNI Travels
Job Description

Person specification
Skills required
 Good communication skills.
 Have strong negotiable skills.
 Loyal and dedicated to the company.
Knowledge
 Degree in travel and tourism
 Strategies for retaining clients
Personal attitude
 Sympathetic
 Have patience
 Client retention
 Comfortable in adapting change
5

A job advert to help you in recruiting the Business Travel
consultant
Job Advertisement for recruiting the Business Travel consultant
6
JOB ALERT!
BUNI Travels
BUNI travels provide the traveling facilities to every customer who is looking to get the best
service at an affordable cost. The headquarter of the company is in London, United Kingdom.
There are more than 65 branches of the organization in various cities. BUNI travels is looking for a
business travel consultant who should have the experience in business travel consulting or related
areas.
The business travel consultant is required to manage the client work of the company. The
consultant is required to provide the clients with the most suitable travel packages to the client so
that the client can experience the luxury of traveling at an affordable cost. The consultant is also
responsible for the client retention and providing them with satisfaction in their travel.
Personal Attributes
 Should be able to provide the clients
with the necessary information for
their travel.
 Soft spoken to the clients
 Should be patient with the clients.
 Able to manage the multiple clients
and their needs.
 Able to handle the feedbacks and
resolve them so that the clients can
have better experience of traveling in
future.
Skills required
 Degree in travel and tourism
 Strategies to retain the clients
 Good communication skills
 Have the strong negotiable skills
 Knowledge of the various aspects of
traveling and the places.
 Should have a good command on
English speaking (Additional
languages will be an advantage)
 Should have high sales skills.
 Able to provide the clients with the
solution of their problems

A plan outlining your recruitment strategy for obtaining the best
candidate
The recruitment process for hiring the best candidate will be done by following the
various steps and strategies.
 Broader vacancy- The BUNI travels will open a broader vacancy for the position of
the business travel consultant. The company will provide the opportunity of the
recruitment by choosing many candidates for the interview (Jehanzeb and Mohanty,
2018).
 Organizing competition- The company will organize the various types of
competition and will analyse the results that who is performing better. This will help
the BUNI travels in short listing the candidates who are skilful.
 Employee referring program- The BUNI travels will provide their existing
employees with the opportunity of referring the company with the suitable candidates
who are familiar to them. In return the organization will provide their existing
employees with a small amount of referral bonus.
 Shorten the time of hiring- The company will only open the hiring process for a
limited amount of time. This will attract the candidates as they will be in an opinion
that if they will get late in applying they might lose the opportunity of being hired.
 Different stages of interview- The company will conduct multiple interviews after
short listing the candidates. The interview will be conducted on various stages as the
first interview will be done by the HR department and after that the candidate will be
interviewed by the manager of the concerned department (Hamshire, Fontaine and
Soldaat, 2019).
 Social media recruiting- The BUNI travels will make the recruitment process on the
social media pages of the company and will advertise on the social media handle that
the company is hiring. This will benefit the organization in achieving the enthusiastic
candidates as there are a huge amount of audience on the social media from the youth
category (Benedict and et.al., 2019).
A three-month staff development plan for the new starter
The company will create a proper staff development plan for the new starters so that
they can adapt the working strategies of the company. This will help the organization in
making the employees familiar with the culture and working methods of the BUNI travels.
 Thinking about the goal- The company will provide the new starters with the
information about the objectives and goals of the organization. This is because the
new joiners will be required to be informed about the goals of the company so that the
employees can dedicate their efforts for achieving it (Rustamadji and Omar, 2019).
 Creating an action plan- The BUNI travels will create an action plan for the
employees so that they can follow it and achieve the efficiency in their day to day
operations and the tasks that will be allotted to them.
 Regular analysing- The company will regularly analyse the performance of the
employees in the first three months so that the company can have a record of
performance of the staff. This will help the organization in giving feedbacks to the
employees so that they can improve their performance in the future (Mahmood and
et.al., 2021).
7

 Providing growth opportunities- The BUNI travels will provide the employees with
the growth opportunities in future so that the employees can get motivated and
perform well in their starting time.
Conclusion
It is concluded that there are various skills and responsibilities which a consultant
should have, which will be beneficial for the business. The report also discuss the plan which
will support while employing a candidate. This helps the management while considering
which candidates to choose as it sets the criteria for the candidate. It is also concluded that the
company will adopt various ways which will help to develop the candidate according to work
of company.
Rationale for all the choices that have been made in the design of
the above materials (1500 words)
Start writing here
References
Jehanzeb, K. and Mohanty, J., 2018. Impact of employee development on job satisfaction and
organizational commitment: person–organization fit as moderator. International
Journal of Training and Development. 22(3). pp.171-191.
Mahmood Aziz and et.al., 2021. Employee Commitment: The Relationship between
Employee Commitment And Job Satisfaction. Aziz, HM, Othman, BJ, Gardi, B.,
Ahmed, SA, Sabir, BY, Ismael, NB, Hamza, PA, Sorguli, S., Ali, BJ, Anwar, G.
(2021). Employee Commitment: The Relationship between Employee Commitment
And Job Satisfaction. Journal of Humanities and Education Development. 3(3).
pp.54-66.
Benedict, C. and et.al., 2019. Recruitment via social media: advantages and potential
biases. Digital health. 5. p.2055207619867223.
Hamshire, C., Fontaine, D. and Soldaat, L., 2019. Exploring staff perceptions of first-
generation students to enhance professional development of academic staff.
Rustamadji, R. and Omar, C., 2019. The effect of strategic management and organizational
commitment on employees’ work achievement. Management Science Letters. 9(3).
pp.399-412.
8

Appendix
Pestle Analysis for Buni Travel
Political
As the company is of tourism industry they have to face various problems which is
related to political. Such as they will have problems related to change in government policies
or government. It is because they deal have to deal with various state government when they
take the tourist to a new place. Every state has different political party which may allot
various types of taxes for crossing their border. They will also have to provide various
insurance policies to their customer as well as their employees as they travel through various
medium.
Economical
This is a small company which may get affected due to inflation in the economy
which increases the price of packages. This might affect their sales if the customers are not
willing to pay more amount. The company will not have competitive advantage in this case
because their operation level is low. Rate of employees will also affect due to the change in
the economy as they will not provide appropriate remuneration to them then they will not be
able to employ new people.
Social
As the company is a travel company so in this they will have to consider various
social factor such as the culture of the place they are advising their customers. They have to
consider what are the beliefs of the place they are supposed to take their customers. It will
ensure that they will not offend the citizens of that place. The company should know their
attitudes towards their environment so that they will be able to plan accordingly.
Technological
There are various changes are taking place in the travel industry such as online
booking, etc. For this the company should have such employees who are excellent in
handling the work using computer. The employees should also know the changes which are
9

happening in the auto-mobile sector. It is because it will reduce the cost of travelling which
will result in increasing profits of the company. This is eventually beneficial for both the
companies, employees and tourist. The online booking is very suitable for the tourist while
booking because it provides them access to get their demand fulfilled while sitting at their
home.
Legal
There are various policies of government which a company should fulfil if they are
into providing services. The company have to mandate with the law regarding employment,
discrimination, health & safety, data protection and various others. It is because they are
dealing with the customers who will be travelling with them and will provide various
personal details to the company.
Environmental
Buni Travel should consider the environmental condition of the place they are
supposed to take the tourist. It is because if the place is prone to natural calamities then they
should take precautions which are necessary. They should also consider the law which are
related to saving the environment. It is because there are some places which doesn't allow
various types of vehicles to enter into the city or state.
Rationale for the choices made above
Job description is chosen because it helps the business to recruit better employees
who will already be aware of their duties when they join the job. This help the candidates to
choose whether they are eligible for the certain job. It also set a criterion the employer will be
paying to their former employee's which is also beneficial for the candidates as it helps them
to decide whether they want to apply for the job or not. Job description will also help the
company to plan about the job opening and will attract only those candidates who are
interested in the job. This reduces the unnecessary candidates applying for the job. Job
description helps the candidates to make some necessary changes in their resume which will
attract the management.
Person specification describes the priorities on the basis on which the candidates
should be assessed. This help the recruiter to stay unbiased against any candidate. This help
the company to look for a person who is fit for their job, and they can recruit the candidates
easily and successfully. It also helps the recruiter to screen the job specification which is
relevant to the job opening. It is a type of benchmark for the candidates who are below the
10

skills mentioned are not accepted in the organization. Another benefit is they help the
company while performing performance appraisal.
Job advertisement is a type of marketing for the opening of the positions in a
company. The advertisement contains various information whether it is regarding the position
or benefits which are offered by company or about company. This reaches to various
candidates who are looking for a job and interested in the work company does. This attracts
various candidates because of the attractiveness of the advertisement. Job advertisement will
reach to the candidates through social media or email and various other platforms. This
reminds them about the company who is offering the job to them. This advertisement
contains various information which is necessary to attract a candidate towards the company.
As the company is small company this is very effective way for the to attract the talented
candidates. Advertisement defines a job role for which they are hiring the candidates. Job
advert boost the company's visibility and reduce the time of candidates to finding the job on
various platforms.
Recruiting strategy helps the company to improve the quality of the applicants which
comes to the company. As in this the company will not have unqualified candidates in a large
number, which make the work of HR easier. This will reduce the cost per hire as it saves the
time of choosing the candidates who are not suitable for the job position. As this increase
their effectiveness among the other responsibility. If a company have efficient recruiting
strategy then they will not have to worry about the process every time they are opening
position for the candidates. If a company have targeted strategy for the recruitment helps the
candidates also while they are deciding whether to join a company or not. As this strategy
will only target those candidates who are eligible for the open position.
Recruitment strategy also increase the diversity in a workplace as this strategy help
the company to reach to those people who are not getting the job in other segments. This will
also improve the reputation of the company, as the candidates will like that the company is
considering to employ those people who are educated but not getting the job due to various
reasons. Also, there are various benefits of having a diverse workforce in the company. It is
because the company get various new ideas because of difference in the culture. This will
make the company to do some innovations in their working which is suitable for the diversity
in the workplace.
Staff development plan help the company to train their employees in a better way.
This will contain various areas which are necessary for an employee to get train. This may
include the working pattern of the employees for completing the given work. In this company
11

also include various things which are different in the culture of the companies working. This
help the employee to understand the work pattern of the company in a better way. There is a
fix method which a company follow to get their work done from their employees which is
also mentioned in this development plan. The benefit of the development plan is that if there
is any change in the human resource employees the new employee will know how to train the
new employees so that they can benefit the firm. The employee development plan help Buni
travel to get their employees to know more about the places they offer to their customer. It
also helps the employees to understand how to attract new customer for the company. This
will increase the revenue of the company as well as the profit of the company.
12