Recruitment Documents for Business Travel Consultant at BUNI Travel

This report includes formal recruitment documents for the position of Business Travel Consultant at BUNI Travel, including job description, job specification, job adverts, recruitment plan, and staff development plan. The report also includes the rationale for the recruitment process and the company's core values framework.

PEOPLE AND PERFORMANCE
1

Table of contents:
Introduction................................................................................................................................3
Job description and person specification — Business Travel consultant:..................................3
Job Description:................................................................................................................3
Job specification:..............................................................................................................5
Job adverts for Business Travel consultant:...............................................................................7
Plan outlining recruitment strategy............................................................................................9
Staff Development Plan for new starter — Three-month plan................................................11
Job position- Business travel consultant- BUNI Travel...........................................................11
Rationale:..................................................................................................................................12
Conclusion................................................................................................................................16
References................................................................................................................................17
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Introduction
People and performance refers to the process of integration of human resources of the
companies with their performances. Human resources are the most important assets of the companies,
so companies does their best to recruit and retain their best talents (Arellano, DiLeonardo and Felix,
2017). BUNI Travels is a tour and travel company providing travel planning services. The company is
looking for filling the vacant position of the business travel consultant. The company believes in team
work and employee well-being o its offers the best to its employees.
In the report a job description, job specifications and job adverts as the formal documents will
be prepared for the purpose of recruitment and selection of A business travel consultant. A recruitment
plan for the same will be prepared along with the career development plan. The rationale for the plan
and recruitment process will also be prepared in the form of an appendix.
Job description and person specification — Business Travel consultant:
Role requirements:
The company realized the need of a new team member in the HR department. The role needs
requires a person who can plan detailed travel arrangement for business clients including processing of
the applications for travel passports, visa ad identification documents.
For the recruitment of the new staff member, BUNI Travels will prepare the following documents:
Job Description:
Job description- BUNI Travels
Job title Business travel consultant
Department Human Resource
Aim of the job To offer the support services and providing suggestions to the
business clients regarding their travels.
Responsible to Business travel supervisor
Responsibilities and duties  Providing knowledge and advice for business and travel
destinations.
 A point of contact regarding queries of travel arrangements
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and bookings.
 Identifying and responding to the incidents affecting
consumer travel arrangements.
 Maintaining relations with clients through offering
consumer support services.
 Maintaining travel professional subscription membership
programs.
 Encouraging and maintaining team work and coordination.
General duties  Dealing administrative duties using softwares such as
Microsoft office, publisher, outlooks etc. for work generated
in all bookings for travel.
 Validating bookings with airlines, accommodation providers
and transport networks through online booking facility.
 Active participation in training and development programs.
 Carrying other general duties occurring from within
responsibilities and post.
Accepted by:
Employee signature:
(Date)
Employer Signature
(Date):
Contact
Quality of service:
The quality of the service must be as per following requirements:
 Maintaining and promoting professionalism while representing BUNI Travels.
 Complying with the dress code of uniforms during the business hours which will be provided by
the company. While travelling for business trips appropriate formal and smart attires are to be
carried out.
 The selected candidate will be given the responsibility of promoting equality, human rights and
diversity in all the working practices in the organization.
 Candidate will be required to ensure correct recording of the travel details for the clients and
management in line with the BUNI Travel processes and procedures.
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Job specification:
Job specification- Business consultant- BUNI Travels
Personal attributes Essential [E]
Desirable [D]
Identified by
Qualifications:
 A bachelor degree in Travel and tourism
 Post graduate degree in travel and tourism
 A Level in English
 Languages:
 English
 French
 Russian or German
E
D
E
E
D
Certificates
Certificates
Certificates
Interview
Experience:
 Minimum 3 years experience of working in a
business environment
 1 year experience of dealing with corporate
clients.
 Experience of working as a public
representative.
 Experience in document completion with detail
attention.
E
E
D
E
Interviews and
certificates
Knowledge and skills:
 Handling administrative tasks including
bookings.
 Knowledge of all the present legislation in
travel industry.
 Computer skills.
E
E
E
Test
Test and interview
Certificates
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 Communication skills. E Interview
Special requirements:
 Willingness to overtime
 Up to date security check
 Undertaking research regarding the latest
trends.
 Attending necessary business shows to
maintain relations with clients.
 Maintaining confidentiality
D
E
E
D
E
Interviews
Certificates
Portfolio
Interviews
Reference
Other requirements:
 Having a driver's licence
 Valid and up to date passport
D
E
Interview
Interview
Special note:
 If successful candidates requests reallocation, they might be provided assistance with that.
 Job description will be updated from time to time.
 Guidance is provided on the official website of the company i.e. www.bunitravel.com
Other information:
Apart from the job description and specification, the potential candidate is also required to
follow the framework of the company. BUNI Travels have formulated a framework which it expects
from its employees to sustain. These expectations will be included in the initial training of all the
employees.
The company's core values framework include:
 BUNI Travels expects all the employees to take the responsibility of solving problems and also
to participate in change program. It will ensure improvements in the services offered by the
company.
 It is the responsibility of staff to increase their contribution in the company with the passage of
time.
 The employees need to provide the highest level of service delivery to the clients of the
company.
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 The company promotes teamwork for attaining the organizational goals. It also ensures that the
operations of business are attained to the highest by following professionalism in all the
circumstances.
Job adverts for Business Travel consultant:
1. The job advert of BUNI travels for the position of Business Travel Consultant in the newspaper
publications will be as follows:
BUNI Travels
Business Travel Consultant
Job Title- Business travel consultant
Location- Bolton, UK
Job type- Permanent
Application closing date- 30th September 2021
Salary- Competitive salary and separate incentives such as staff
holiday travel discounts, healthcare and other benefits.
Contact- 9887899
2. Job advertisement for BUNI Travels of the role of Business travel consultant on
digital platforms such as Facebook and Instagram will be as follows:
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BUNI Travel
We are hiring!!!!
Join our team now!!!
Business travel consultant
Full time position
8 hours per day from Monday to Saturday
Competitive Salary
Additional incentives
We are pleased to announce that an exiting opportunity have occurred at out company. We a looking
for a candidate who have passion and experience in travel industry.
Role:
Guidance and support to high end Business clients with customized and personal travel management
within their budgets.
Requirements:
 2 years experience in travel industry
 Oral and written communication skills
 Customer service experience (Essential)
 Good command over English language
 A bachelors' degree as minimum qualification is must
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Illustration 1: Business travel consultant
Source: Travel consulting helps you fulfill your travel business goals, 2021

Plan outlining recruitment strategy
The business of recruiting a perfect candidate for the position of business travel consultant is as
follows:
BUNI Travels
Recruitment Plan
Job Position- Business travel Consultant
Task Responsibility of Time-frame Task
completion
date
 The need of new member of the
department was realized after getting
feedback from management team. It was
identified that reduced staff member
caused:
 Poor customer experience and
satisfaction, delay in responding to client
requests.
 Loss of business because of no response
to competitors
 Increased workload to other members.
Directors of the
company
01/06/21 31/06/21
Satisfaction survey completion:
 Consumer survey- 80% satisfactory
rating.
 Employee survey- 72% satisfactory rating
The role of new staff in enhancing employee
rating is realized.
“Authority to conduct recruitment for new staff
member received”.
Managers 01/06/21 10/07/21
Placement of advertisement- For the role of
Business travel Consultant- in the following:
 Company's official websites
 Company's Facebook and Instagram page
 Newspaper publications
Marketing manager Before 31st
August 2021
30/08/21
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 Recruitment agencies
Selection and recruitment panel:
 HR manager
 Business supervisor
 Business client manager
 Senior manager
HR manager September 01/09/21
Methods of selection:
 Telephonic interview- It will be
conducted during the research process
and when the applications are received.
 Tests- set of questions to be answered by
candidate
 Forwarding E-forms by candidates.
Submission of applications electronically before
2 days of closing.
Recruitment and
selection panel
September 19/09/21
Inviting candidates to assessment centre Selection panel September 30/09/21
Choosing questions of interview and tests by
selection panel
Out-sourcing
assessment staff
October 05/10/21
 Finalizing the successful candidates
 Following up references and background
checks
Administrative staff
and Selection panel
October To Be
Confirmed
Final interview Selection panel To Be
Confirmed
To Be
Confirmed
 Job offer
 Completing contractual negotiations on
acceptance of job offer.
HR manager To Be
Confirmed
To Be
Confirmed
10

Staff Development Plan for new starter — Three-month plan
Job position- Business travel consultant- BUNI Travel
Commencement date: Month-1 Month-2 Month-3
Orientation weeks W-1 W-2 W-3 W-4 W-5 W-6 W-7 W-8 W-9 W-10 W-11
Induction with mentor
Induction with team
Induction with department
heads
HR enrollment
Introducing policies and
procedures
Training-1
Training-2
Training-3
Introduction with suppliers
Introduction with business
clients
Introduction with local clients
Conducting research regarding
market trends
Conducting meeting with
business clients using PPT
Commencing Bookings with
the assistance of mentor
Document completion
Visiting new locations
Getting feedback
Complete marketing
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Rationale:
Appendix
Rationale- BUNI Travel
Introduction:
In the recruitment procedure of Business travel consultant, the management of BUNI Travels gave the
serious considerations in ensuring that the best candidate is selected for the post. The management
considered the core values, team work in the recruitment process as they are an important part of the
business.
For the recruitment the company started the process by conducting a survey among the employees and
clients. By following the need identified the process was initiated by the management of the given
company (Djumalieva and Sleeman, 2018).
For deciding the process of selection various selection theories were considered ensuring that the best
candidate is hired the company followed the following processes:
Recruitment plan
Recruitment process need to be easy and smooth so that it saves the costs of the company in longer
runs (Hamza and et.al., 2021). BUNI Travels realized the need of staff members as the existing staff
was having excessive workload and the business was declining to its competitors. Here the need for
conducting recruitment process of new staff member was realized. The given company started the
recruitment process after formulating a clear recruitment plan. The company used new methods of
recruitment instead of using the traditional methods of recruitment. Electronic submission for the
applications were considered to attract the computer-literate candidates. The company also realized the
importance of retaining its existing staff. BUNI Travels uses the Maslow Need Hierarchy theory to
identify and satisfy the needs of its existing staff. It was identified in the process that this theory can
be useful in recruitment process it can help in accessing the needs of candidates which company can
satisfy after recruiting them. The company created a working environment where team work was
given utmost importance so that it can help in retaining its existing employees as well as attracting
new staff. It was also identified that every individual is different, so everyone is not motivated or
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driven by the financial forces.
The company realized the following methods for recruitment of new staff member:
 Recruitment by using traditional methods i.e. newspaper advertisements.
 Providing the application forms to candidates (Siddiqi, 2019).
 Reviewing the application forms filled by the candidates.
 Conducting interview process via traditional methods for selecting the appropriate candidate.
But, the management suggested that in the new technology driven era, the given company needs to use
the new methods of recruitment for selection and recruitment. So the company facilitated the
recruitment process through the electronic application process considering the technological driven
age and job hunters. The new recruitment process was decided as follows:
 Linking the phone line provided in the advertisements to the online application forms.
 Assessment of the applications was considered then.
 The shortlisted candidates on the assessment stage were called for the interview.
 Selection panel will do the rest of the process as decided by the whole panel and
administration. Successful candidate will be provided the formal job offer letter and asked to join as soon as
possible (Sołek-Borowska and Wilczewska, 2018).
Job Advertisement
Job advertisements are responsible for encouraging the candidates to fill the vacant positions of the
companies. Advertisements are made short, understandable and eye-catching so that it can attract as
many candidates (Ganesan, Antony and George, 2018). The companies use various innovative and
creative ways, so that it can create a large pool of resources for the recruitment of desired positions.
The company will place its advertisements using following methods:
 Traditional methods of recruitment will include newspaper publishing.
 The modern/ new methods will include social media advertising and advertisement on
company's official website. The company gives preferences to the candidates who have maximum experience in the tour
and travel industry.
Contents of advertisement:
 The basic information will be given in the top columns.
 The various offers such as competitive salary and benefits like business trips and holidays will
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be advertised in most creative ways.
HR managers are responsible for providing the contents of the advertisement to be published. Then the
marketing mangers will create the advertisement complying with the requirements specified (Mahjoub
and Kruyen, 2021).
Advertisements are the primary indications for realizing the need of staffing. Advertisements target a
specific range of candidates which depend upon the nature of work and job requirements. In the given
case, the company wants to attract the interest of public to fill its vacant position of Business Travel
Consultant. The advertisement prepared by the company will target the candidates who have
experiences in the travel industry. It will encourage those prospective candidates to apply for the same
position. Advertisements provide the relevant and accurate information to the job seekers with an
overview of the positions offered. The aim of job advertisement is to sell the job position among the
best candidates. It is different form the job description as it informs the candidates about the job
realized whereas job description describes the position offered (Pfiffelmann and Soulez, 2018).
Advertisements are prepared as much creative they can be within the limited space. They can be
expensive as they involve costs of advertisements placements in various mediums with the third
parties. The advertisements will cost potentially low to BUNI Travels as it will use the online
mediums of job advertisements. It will publish the advertisements on its official websites and social
media accounts which will cost almost free to the company. Also, the online publication of
advertisements is quicker than the other methods of advertisements which involve high advertisement
charges with limited period of advertising (Mahjoub and Kruyen, 2021).
Job description
Job descriptions are prepared by considering the various options available on the market. It is prepared
with a view to identify the job employee for a job (Ramhit, 2019). It helps the employer in identifying
the clear skill set and abilities which are required to perform the job offered. This tells the prospect
employee the position evolved. Job description is also used as a communication tool to tell the
employees which tasks or responsibilities are expected from them to perform in the company. Job
descriptions protects both the employees and employer from time and money wastages. They help in
better communication in regard to the expectations of employee and employee towards the positions
offered. It also assists the employee selected in clarity of their responsibilities and duties with regard
to their positions (Pató, 2017). For the BUNI Travels job description helps in effective retention of the
employees with their increased morale. A clear job description also helps in identification of possible
future performance issues faced by the selected candidate as well as providing help in the business
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planning. Job description will also protect the given company from possible legal implications as the
job description will specify all the terms and conditions. The company will prepare the job description
by considering the latest sources of job description. The various reasons make it clear for why BUNI
Travels needs a good job description carried in effective way. It assists the job advertisement and
provide clear details about the job offered (Pakaya, Ibrahim and Sin, 2019).
Person Specifications
Person specification is prepared by the HR manager. It is made with a view to make the interview
stage of recruitment more effective, assistance and precise. It helps the potential employees in
reviewing themselves before applying the job offered in job advertisements helps them in matching
their abilities with the requirements of job offered (Pius, Alharahsheh and Sanyang, 2020). It
ultimately saves the time of employees and the employer in application of unqualified persons. A
person specification makes the requirements, the eligibility criteria and essentials of the job clear. If
the prospectus applicant do not meet the eligibility criteria and job requirements, job specification will
make it clear that they are ineligible and will not be selected for any further stages.
Job specification document of BUNI Travel will provide clear guidance on the job requirements and
priorities on which the candidates will be judged and chosen from.
Job specification emphasis on the person requirements more and less on the job role (Hayrapetyan,
and Amiraghyan, 2019.). It concentrates on the person by their attributes required, previous work
experience and educational requirements. With these specifications, HR managers make sure that the
right skill set of the candidates to assist in their recruitment process. It also provides clear basis for
recruitment.
Job description content will be used as a foundation of recruitment process, from which the HR
manager will extract details. This results in smoother recruitment process easy and smooth.
It enables the recruitment team or selection panel to understand the abilities, qualifications and
characteristics acquired by the candidates for the role offered.
Conclusion:
The rationale of recruitment process initiated by BUNI Travels provides a clear understanding of
guidance and support required for recruitment and selection process for the Business Travel
consultant.
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Conclusion
It can be concluded that people and performance are combination of human resources and their
performances in an organization. Companies give their bet to retain their human resources and maintain
their performances. BUNI Travels is a company looking for a suitable candidate for the position of the
Business travel consultant. In the job description the job responsibilities and duties are discussed and in
the job specification requirements of the suitable candidate are provided. The job advert will involve
the job title and salary and other benefits. Recruitment plan is prepared to facilitate the recruitment
process for choosing the most suitable candidate out of the pool of candidate applications received. A
career development plan includes the professional development of the candidate chosen which will be
conducted within the 3 months of their joining. Rationale provides the reason for conducting all the
activities such as job advertisement and recruitment process.
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References
Books and journals:
Arellano, C., DiLeonardo, A. and Felix, I., 2017. Using people analytics to drive business performance:
A case study. McKinsey Quarterly. 6.
Djumalieva, J. and Sleeman, C., 2018, July. An open and data-driven taxonomy of skills extracted from
online job adverts. In Developing Skills in a Changing World of Work. (pp. 425-454). Rainer
Hampp Verlag.
Ganesan, M., Antony, S.P. and George, E.P., 2018. Dimensions of job advertisement as signals for
achieving job seeker’s application intention. Journal of Management Development.
Hamza, P.A. and et.al., 2021. Recruitment and Selection: The Relationship between Recruitment and
Selection with Organizational Performance. International Journal of Engineering, Business and
Management. 5(3). pp.1-13.
Hayrapetyan, D.R. and Amiraghyan, A.V., 2019. THE WORKING ACTIVITY IN THE
MANIFESTATIONS OF SPECIFICATIONS OF MONEY ATTITUDE AND ITS
PERCEPTION. Modern Psychology. 2(1 (3)). pp.32-39.
Mahjoub, A. and Kruyen, P.M., 2021. Efficient recruitment with effective job advertisement: an
exploratory literature review and research agenda. International Journal of Organization Theory
& Behavior.
Mahjoub, A. and Kruyen, P.M., 2021. Efficient recruitment with effective job advertisement: an
exploratory literature review and research agenda. International Journal of Organization
Theory & Behavior.
Pakaya, A.R., Ibrahim, R. and Sin, L.G., 2019. The effect of job design and job description on
employees’ performance. Opcion, Ano. 35(21). pp.482-496.
Pató, B.S.G., 2017. Formal options for job descriptions: theory meets practice. Journal of Management
Development.
Pfiffelmann, J. and Soulez, S., 2018. This job offer suits me! The influence of tailored job advertisement
strategies on job-pursuit intention (No. Hal-02000740).
Pius, A., Alharahsheh, H.H. and Sanyang, S., 2020. Approaches and practices in strategic human
resources management. In Trends and issues in international planning for businesses. (pp. 42-
66). IGI Global.
Ramhit, K.S., 2019. The impact of job description and career prospect on job satisfaction: A
quantitative study in Mauritius. SA Journal of Human Resource Management. 17(1). pp.1-7.
Siddiqi, B., 2019. Developing an Effective Multimodal Recruitment Plan. Applied Clinical Trials.
28(3). pp.16-17.
Sołek-Borowska, C. and Wilczewska, M., 2018. New technologies in the recruitment
process. Economics and Culture. 15(2). pp.25-33.
Wermuth, P., 2020. Participant Recruitment, Screening, and Enrollment. Principles and Practice of
Clinical Trials. pp.1-22.
Online references:
Travel consulting helps you fulfil your travel business goals. 2021. [Online]. Available through:
<https://www.twai.com/Blog/post/10-reasons-why-travel-consulting-is-important-to-travel-
companies>. [Accessed on 21 August 2021]
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