Recruitment Process for Business Travel Consultant Role at Crystal Travel Agency

This report outlines the recruitment process for the Business Travel Consultant role at Crystal Travel Agency, including the job description, person specification, job advertisement, and staff development plan. The report also covers the steps involved in selecting the best candidate and provides insights into the current state of human resource management.

People and
Performance

Contents
INTRODUCTION...........................................................................................................................................3
TASK............................................................................................................................................................3
Job Description and person specification for the Business Travel Consultant Role.................................3
Job Advertisement for the Business Travel Consultant Role...................................................................5
Required plan for appointing the best candidate......................................................................................5
Staff development plan for the candidate hired with duration of three months........................................7
CONCLUSION...............................................................................................................................................7
REFERENCES................................................................................................................................................8

INTRODUCTION
The hiring process or the recruitment of the employees in any kind of organization are required
to be performed through the various policies which the company or the legislation has drafted,
for hiring the individuals who fit the requirements of the role which has to be filled. Furthermore,
the hiring process is identified as the most crucial and critical aspect for any kind of organization
as it helps the management appoint various skilled and experienced individuals who are worth
the cost which will be borne by the entity to recruit such candidate. In the following report the
Crystal Travel agency has decided to recruit a new business travel consultant to work at the
organization, in doing so the Human Resource Manager is required to produce relevant
documents and henceforth the report presented below will include the job description and the
specifications related the business travel consultant which needs to be hired. Furthermore, the job
which is required to be managed includes the business travel consultant hiring process and the
advertisement which the company will be proposing, along with the strategy of the company for
the same. A three-month staff development plan for the newly recruited employee will also be
provided by the company.
TASK
Job Description and person specification for the Business Travel Consultant Role
Job Brief
The company that is Crystal Travel Agency is currently looking for the techniques which fit the
current job role of the Travel consultant who has the right type of qualities and is capable of
performing the job efficiently. The individual should be keen to travel and should be having
interests which are similar to that of the company, in context to the role which he/she needs to
operate as. The major responsibility for the individual who will be recruited by the company, is
to adopt to the nature of the job and henceforth should be capable of promoting and booking the
travelling agreements for the relevant clients. Furthermore, the goal of the consultant also
involves the satisfaction of the whole procedure and henceforth acquire a client base which is
dedicated with a growth rate that is significant. (Guest, 2021)

Responsibilities of the Individual
An individual who will be hired as the Business Travel Consultant for the firm will have to be
involved in the various tasks of the organization and below mentioned are those operations
which the professional is required to perform:
 The individual is required to perform research related activities and other similar tasks,
including the means of travel or the type, which the organization will adopt. This method
will include the various techniques which are adopted by the travel agencies along with
the identification of the various aspects such as the price, customs and the weather
conditions along with the reviews related to the same. (Gigauri, 2020)
 Diagnose the specifications along with the needs and wants of the clients, therefore the
consultant should be able to successfully create integrity in the whole process along with
the identification of the market plans and procedures which are currently trending in the
travelling industry.
 Supply the travelers with the required pertinent or relevant information which is in
context to the travel or holiday material such as the maps, guide books or other similar
items along with the verbal communications which the individual needs to be involved in,
for better assessing the needs of the clients.
 Collection of the deposits, marketing or promoting the service or newly launched
commodities, handling the unforeseen or contingent events, attending the various
seminars related to travelling, creation along with updating the records of the company,
are also few of the activities which the individual needs to perform.
 Maintaining the relationships with the company and the other relevant individuals or
organizations, are also identified as part of the role which the candidate needs to give
effect to. Furthermore, the financial statements or other similar documentation
requirements are also need to be managed along with the research and inspection
requirements related to the revenue and profit earned by the company. (Garg, 2021)
 Other relevant tasks which are required to be performed by the business travel consultant
will be specified or explained at the time of the interview and henceforth the company
will also be able to assess how effectively the individual is fitting the given role.

Job Advertisement for the Business Travel Consultant Role
Job description Crystal Travel Agency is currently looking for a Business Travel
Consultant who will be handing the Travel department of the
company.
About the company The company was founded on 6th September, 2001 by William
Smith and Tracy Johnson, who both yield the mastery in the travel
business field, with an experience of 15 and 20 years respectively.
Furthermore, the major services which the company provides to the
consumers, includes travel management, passenger assistance,
consultation and technological services, to name a few.
About the role  Management of the travel department through assessing the
various sub divisions included such as the provision of
professional advice to the company. (Fenech, 2019)
 Highly proficient in travelling and business software
currently in the market, through application of knowledge
and skills, mainly yielding a positive attitude.
 Make positive contribution towards the travel agency
through commendable grip on communication skills,
required for interacting with the prospective clients.
 The individual will also be responsible for training the junior
team members and manage the team to get maximum benefit
from the available resources whether human or natural.
Qualifications
Required
 Ideally the candidate is required to possess a bachelor’s
degree in the travel or business field, along with the relevant
experience in similar domain.
 Master’s in business administration and other similar degree
in the business or management field is also considered a plus
point for the candidate.
Required plan for appointing the best candidate
Following are the relevant steps which need to be followed for the selection of the best
candidate:

 Application – The first and foremost step which will be applicable for the selection
process is the application phase where the company stands passive and simply stays
dormant until the right type of candidates submit their applications to the organization.
This process helps the management select or filter out the prospective candidates out of
the pull of applications or resumes received. (Davidescu, 2020)
 Resume Screening – The next step is to screen or assess the various applications which
are received through the first process and henceforth select those candidates which are
perfect for the role or those individuals who can carry out the job adequately.
Furthermore, the methods applicable could be checking the layout of resume, background
check, grammar or written language check and few similar methods.
 Screening call – The screening call or the phone screen stage is among the initial hiring
stages which the company adopts and henceforth the method equips the organization with
more comprehensive and relevant knowledge about the desired candidate. Furthermore,
the candidate will be able to know whether company fits his/her requirements and as for
the company, the management can assess whether the individual is truly interested in the
company.
 Assessment Test – Once the screened candidates are selected for the assessment test
phase, the company will follow this step to assess whether the candidates are promising
maybe or disqualified. The phase can include multiple rounds which are required to be
followed to better understand the candidate and how well he/she fits the position.
 In-person Interviewing – The next step for the company is to conduct an in-person
interview which helps the managers assess the candidate better and this may include a
written or online test together with the practical skills test which will impact the
candidate’s typing abilities, software application skills and other similar aspects.
 Background checks – The background checks are identified as the technique which
helps the company understand whether the individual who is identified as the prospective
candidate has the correct background or does not have criminal records, credit reports and
driving records together with the drug tests, to name a few.
 Reference Checks – The company can also look for various references which could be
used by candidates who have known individuals or employees working for the
organization. Furthermore, the references could be used by the candidates to confirm the

information candidates have provided and learn how they will be able to apply such
skills.
 Decision for the offer – The company will be able to apply the information and
knowledge gained about the prospective candidate and as a result the management can
easily select the desired candidate for the required position to be filled. Moreover, the
company should provide this information to the candidate through the job offer letter
which should clearly mention the initial information about the role and the entity.
(Ansari, 2021)
Staff development plan for the candidate hired with duration of three months
Current Situation What various development activities are currently undertaken by the
prospective candidate?
Career Goal What is identified as the yearly career based goal for the individual
ensuring that SMART is followed.
Skills Gap What various skills and knowledge along with the resources are
required to achieve the career goal?
Actions What actions will the candidate is required to be followed or acted upon
by the candidate to bridge the skill gaps?
Evaluation Three Months
CONCLUSION
The following report lays down the various aspects about the human resource management
procedure and how the company in case can correctly and adequately apply the relevant
resources to hire the best candidate fit for the role. Furthermore, the report helps understand the
steps which need to followed for smoothly giving effect to the hiring process as a whole.

REFERENCES
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satisfaction, and job performance among Romanian employees—Implications for sustainable
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Administration, 6(6), pp.15-24.
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