Reduction of Patient Waiting Times and Improvement of Patient Satisfaction (Part C) HEALTHCARE ORGANIZATIONAL CHANGE PROJECT

Running head: HEALTHCARE ORGANIZATIONAL CHANGE PROJECT (Part C)
HEALTHCARE ORGANIZATIONAL CHANGE PROJECT: Reduction of
Patient Waiting Times and Improvement of Patient Satisfaction (Part C)
Name of the Student:
Name of the University:
Author note

1HEALTHCARE ORGANIZATIONAL CHANGE PROJECT (Part C)
Executive Summary
Long duration waiting times have been a major shortcoming associated with
healthcare organizations resulting in numerous patients being deprived of quality
treatment and associated negative customer feedback. The followed report assesses
the number of children in queue for a healthcare organization in the United Arab
Emirates, distributed across age groups pf 0-15 and 16-64 months and time bands of
0-3, 3-6, 6-9, 9-12, 12-15, 15-18 and 18+ months. From the represented data, it can
be observed that the largest number of children in waiting lists belong to the age
group of 0-15 months and time band of 0-3 months. However, data filtering and
clustering are recommended since analysis of day-wise data of 4,599 entries was
cumbersome due to which the first 100 entries were considered as a starting point.
Maintenance of data security, patient privacy and consent are key ethical issues to
be taken into consideration while managing large healthcare data.

2HEALTHCARE ORGANIZATIONAL CHANGE PROJECT (Part C)
Table of Contents
Data Presentation of Waiting Times.................................................................3
Table 1: Waiting Patients: Number of Children (As designed by the Author)3
Graph 1: Number of Children in Waiting Time Bands (As designed by the
Author).....................................................................................................................3
Pie Chart: Waiting Time Bands (As designed by the Author).......................4
Table 2: Total Waiting Times (As designed by the Author)...........................5
Data Summary................................................................................................. 9
Additional Data Limitations and Recommendations.........................................9
Ethical Concerns............................................................................................10
References.....................................................................................................11

3HEALTHCARE ORGANIZATIONAL CHANGE PROJECT (Part C)
Data Presentation of Waiting Times
The following statistical data is representative of a part of the received data on
number of children waiting in the inpatient and outpatient department, distributed
across various waiting time bands in the Mediclinic Parkview Hospital in Dubai. Out
of the available outpatient waiting list data of a total of 4, 599 children, the following
data is indicative of the number of children distributed across waiting time bands as
per the first 100 entries in the date of 31st January, 2018 – in order to be used as a
preliminary data to further pave the way for detailed analysis and evaluate the need
and process of executing organizational change process to prevent discrepancies
between outpatient and inpatient customers and restore positive customer
satisfaction. The children have been distributed across two age groups of 0-15
months and 16-64 months.
Table 1: Waiting Patients: Number of Children (As designed by the Author)
Age
Group of
Children
Number
of
Children
Waiting Time Bands
0-3
months
3-6
months
6-9
months
9-12
months
12-15
months
15-18
months
18+
months
0-15
months
76 15 15 12 10 10 10 4
16 to 64
months
24 6 3 3 4 2 4 2
Graph 1: Number of Children in Waiting Time Bands (As designed by the
Author)
0-3
Months
3-6
Months
6-9
Months
9-12
Months
12-15
Months
15-18
Months
18+
Months
0
2
4
6
8
10
12
14
16
Number of Children in both groups across Waiting Time Bands
0-15 Months 16-24 Months