Importance of Trademarks and IP Laws

REFLECTION ESSAY-2
PROFESSIONAL DEVELOPMENT

Q1. Prepare your LinkedIn profile.
PETER WILLIAMS
XX, Any Street, Portland, Australia
[e-mail], (1234567890)
OBJECTIVE
To continuously develop practical and professional abilities as a customer care executive and
maintain a sustainable position in the organisation
SKILLS
 Skills in corporate field with the experience of customer service executive for last 3 years
 Proficient in Microsoft Excel, Word, Powerpoint
 Experience in communicating with clients
 Quick learning and adaptation abilities
 Abilities to work under extreme pressure
 Multi-tasking and clear communication
 Extensive problem solving capabilities
PROFESSIONAL EXPERIENCE
Customer Service Representative

ABC Org- February 2017- Present
 Providing specific information about client products as well as services to callers and
extending information and knowledge to the caller on how to use clients products
and services
 Properly handling customer calls in a professional, courteous and business-like
manner
 Recording data properly on systems especially designed for tracking for recording
the calls
 Attending regularly scheduled conferences needed to be attended by teams
 Adhering company policies, attendance as well as punctuality
 Maintaining focus and concentration to meet the set goals
Abacus Corp 2015-2017
Customer Service Representative
 Achieved all the set goals and targets including the hold time, calls per day as well as
average waiting for calls
 Obtained high quality scores by ensuring substantial customer satisfaction
 Cultivated relationships and stronger bonds with the customer
 Provided proper account management processes
EDUCATION
 2 years diploma course in customer service from ABC University, (2006-08)
 BSc degree in Economics from University of XYZ. (2003-06)
SOCIAL MEDIA KNOWLEDGE

 Facebook- I use the Facebook for communication and can utilise it to propagate and
promote views and news. Also, I can utilize it for building the image of an institution or
individual.
 Twitter- With an interesting Tweet I can follow social trends & can create a large number
of followers. Also, I can promote/share views on behalf of any institution.
 Instagram- I use Instagram to create a photo and video story to promote an
individual/institution.
 Website- I can conceptualize the content of a Website and make it user friendly. I can
handle website management independently.
 E-mail- I can handle any official mail id with diligence.
COMPUTER KNOWLEDGE
 Conversant with Excel, PowerPoint, Word, Programmes etc.
 Can conceptualize, develop and edit publications, including newsletters and magazines
etc
REFERENCES
On request
DATE: - _______________