Reflective Diary: Communication Experiences in Healthcare

Reflective Diary

Table of Contents
INTRODUCTION...........................................................................................................................1
Reflective Diary 1: Reflection on communication with service user.....................................1
Reflective Diary 2: Reflection on communication with lecturer............................................2
Reflective Diary 3: Reflection on communicating using technology....................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Reflective writing is acknowledged as the effective process through which individuals go
through their experiences and determine what went well and wrong. Also, it daunts the
realisation upon individuals regarding what they have learnt from their personal experiences
(Tom, Ewan and Mitchell, 2017). Health care practitioners have to communicate lots of people
which provide them different experiences. Three experiences of the health care practitioner while
having interaction with others in the form of reflective diary would be described in the project.
For the expressing the experiences in most suitable manner, Gibbs reflective model is used
whose each stage would provide explanation on the experience felt by the individuals while
having communication with different people.
Reflective Diary 1: Reflection on communication with service user
As being the health care practitioner I have to interact with several people at daily basis.
Most among them are my patients. My own experience associated with the interactive session
with one of my patients explained below through the Gibbs Reflective Cycle:-
Description: During my initial days of practising in the hospital, my mentors have placed
me to work under one senior. Here, I have to assist the senior in their work and observe them
while having interaction with the patients and providing them treatment. After few days, when
my mentor got sure that I can individually deal with the patient then he asked me to have to
interaction with the patient without any support of the superior. This was very first time
experience of mine having an interaction with the patient at own level. At that time of having
interaction with the patient my mentor was available there who was observing each and every
activity of mine. Even though, the experience was completely new for me but still I managed to
handle the situation and communicated to the patient in the calm manner so that they can easily
share their problem or the reason of visiting the hospital with me so that I could diagnose the
issue and provide treatment accordingly.
Feelings: The overall feeling of mine at the time of communicating with the patient was
mixed. I was nervous as it was very first time of mine when I am dealing with the patient alone
but at the same time I was excited as I will get opportunity to learn something new and provide
best treatment to my patient. By observing my past performance my seniors especially my
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