Reflective Essay on Effective Communication & Improving Performance

A Reflective Essay about Effective Communication & Improving Performance,
& how this influenced my Performance, behaviour & experience
This piece of reflective writing utilises Driscoll’s model of reflection (1994).
Here I will discuss my experiences at work/in education (WHICH OF THESE
TWO DO YOU WRITE ABOUT? WORK, OR EDUCATION?) where I demonstrate
effective communication, and the process that enabled me to improve my
performance, in the table below:
Part A
1. What? 350 words
A description of the situation or event
Description of a situation or event which
enabled you to improve performance because
of effective communication
What is/was the Purpose?
The purpose of the activity was to demonstrate
appropriate and effective communication skills
within the organisation in relation to being a
manager within a restaurant company. Within this,
an business dinner was to be organised which
would have been subjected towards appropriate
performance enhancement. Along with this,
communication was to be established with a team
of individuals working towards organising this
event (Zhang, 2019).
What happened in the
event/scenario?
Within the event, it was required that appropriate
communication and management is organised
which would be contributing in development of an
infrastructure that was suitable to make this event
a big success. Furthermore, it was expected that
each member of the team worked with effective
coordination in order to prepare the meal, setting
up an environment and adhere to the expectations
of the individuals for whom the dinner was
organised by the restaurant.
What did I see/do during the
event?
I was required to manage all the resources within
the firm, along with indulging into several practices
which required effective planning, staffing,
directing and controlling. Moreover, I was
responsible for creating a multi-cultural team who
would be handling different tasks that were
required to develop the event and satisfy the
customers in an appropriate and effective manner.
At first, my reaction towards the event was quite

What was my reaction to it? anxious and nervous, as I have never been
engaged in something this big. Moreover, it was
my first time in dealing with a team of multi-cultural
staff members that were supposed to work on this
event. However, as I progressed through the
different stages of its organisation, I became more
confident in relation to having this event organised
in an appropriate and desirable manner.
What did other people do that
were involved in this?
There was a group of individuals who were
distributed amongst different departments, such as
kitchen, maintenance, organising the event, setting
up the creative essentials, work towards the light
and sound operations, as well as serve the
customers with effective meals that would appease
them more.
How did they react or what
did they do as a result of it?
All the individuals within the event were very much
excited to be a part of this happening. Moreover,
they were also anxious in relation to performing at
their level best to make this event a success. The
result of the same, they undertook respective
training in context of their job roles as a result of
being a part of this.
2. So What? 350 words Analyse the Event
How did I feel at the time of
the event?
At the time of event, it felt really optimistic as I
realised that I have several necessary
communication and management abilities that
were supposed to be possessed effectively as a
result to this event. Moreover, I was quite amused
because of leading a team of competent
individuals who possessed necessary knowledge
and competencies that were necessary for the
event.
Were those feelings I had any
different from other people
who were involved at the
time?
In my opinion, the feelings were not very much
different than those who were involved at the time.
Furthermore, all our feelings and mindsets were
very much aligned during the whole event (Lee,
Son & Kim, 2016).
Are my feelings now, after the
event, any different from what
I experienced at the time?
After the event, I realised that there are many
aspects that are yet to be accomplished by me to
communicate and lead in a better manner.
However, my feeling is still same for future projects
and events as I will be getting an opportunity to
showcase these skills effectively.