Reflective Essay on Effective Communication Skills
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This reflective essay explores the importance of effective communication skills in the workplace and personal life, and ways to improve negotiation and influencing skills. It also discusses the impact of poor communication on employee satisfaction and ways to overcome communication barriers.
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Reflective essay- effective communication skills
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Contents Contents...........................................................................................................................................2 INTRODUCTION...........................................................................................................................1 BODY OF REFLECTIVE SUMMARY.........................................................................................1 Demonstratingunderstandingofwhypoorcommunicationcausesemployeestofeel unsatisfied, stressed, and disengaged...........................................................................................1 Demonstrating understanding of ways to improve negotiation and influencing skills which can encourage team members and consumers to engage and positively take action.........................3 CONCLUSION................................................................................................................................5 REFERENCES................................................................................................................................6
INTRODUCTION Reflective account is written description of experience and actions that comprises what went well, what did not go well and what is learnt for future(Nakar, Bagnall and Hodge, 2018). Present reflective account demonstrates clear understanding of communication skill along with way it could affect behaviour at workplace. The purpose of writing present reflective essay is to explore and reflect on experiences of mine in communication, negotiation along with influencing skills so to encourage team members as well as consumers to engage and positively carry out actions. Communication skill is ability to exchange information, thoughts and ideas with others. Similarly, negotiation skill is inherent quality which assist two or more parties agree on common logical solution. Influencing skill is potential for bringing people round to thinking way about specific topic without coercion or pressure whilst acknowledging opinions. The reflective account highlights my understanding about reason poor communication causes employees to feet disengaged, unsatisfied and stressed. It also determine ways to improve negotiation and influencing skills that encourage members of team and end users to engage as well as participate. BODY OF REFLECTIVE SUMMARY Demonstrating understanding of why poor communication causes employees to feel unsatisfied, stressed, and disengaged Communication is defined to a practice of imparting or exchanging information, ideas or thoughts through writing, speaking and using other mediums (Vlachopoulos and Makri, 2019). It is an act to transfer message or information from one person, group and place to another. There are two types of communication, one is verbal communication and another is nonverbal communication. Verbal communication is most communication kind that entails use of spoken words as well as sign language for exchanging information. For example, during class activity, I used verbal communication for speaking with my class mates and professors during debates, face tofacediscussionsandpresentationforconveyingmeaning.Similarly,nonverbal communication refers to transferring information by using body language comprising facial expressions, eye contact and more. For example, when I was at workplace, I used nonverbal communication by smiling at the time when meeting with someone conveys acceptance, openness and friendliness. During my class activity, many a times I played role of sender 1
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wherein I initiated communication to ensure that success of message is achieved. Through using various communication types including advising others, giving credit to others, conveying feedback, paying attention to inconsistencies and hence forth, I felt great. Communicatorisanindividualwhoconveysmessageandinformationthoroughly. Communicator is receptive as well as responsive towards input of others. One of type of communicator is intuitive communicator who rely more on visuals for details along with like having options. Another kind of communicator is assertive communicator who think of healthy midpoint and gives clear along with honest statement related to beliefs and needs (Beliaevaa and Chernyavskayab, 2019). I believe that verbal mode of communication is mostly used at workplace as organisational people complete tasks by engaging in speaking with others. For example, face to face, skype, telephonic conversations and presentations are some verbal ways to communicate with superior and subordinates at workplace. It is analysed by me that I am assertive communicator who shares opinions without making judgements on other opinions. It impacted on my ability to communicate with others at workplace effectively by allowing me to respect sets limits, expressing emotions and ideas clearly, using feelings for guiding boundary establishing in relationship with superior and subordinates. Verbal communication affected behaviour of others in my workplace as it is extremely valuable in my personal along with professional life. For example, when speaking clearly, with poise and confidently, I and my team members were much more likely to command respect of others words and build rapport. It influenced other behaviour to share more ideas with the help of words for completing practices smoothly and strengthened relationship (Ramdhani, Ramdhani and Ainissyifa, 2017). Moreover, I felt that communicating positive verbal cues at the time of speaking with employees improved morale of each employee as well as job performances. I learnt that there are certain skills required for effective use of communication. Some of them includes active listening, emotion control, stress management, persuasion, awareness, public speaking, writing and many more. In a workplace, developing effective communication skill use affect workplace relationship positively by enabling colleagues to develop more trustworthyrelationswitheachanother(Tse,ToandChiu,2018).Moreover,through understanding roles of everyone in company, I and colleagues were able to proceed with projects harmoniously without any unnecessary tension which elevated productivity and efficiency of business concern. 2
There are various barriers to effective communication. One of the barrier is linguistic barrier in which terminology used in message acts as barrier when not fully understood by receiver. Another is physical barrier including geographic distances among sender and receiver. It involves distance, poor or malfunctioning equipment, speech impediments and background noise. In work related context, it is analysed by me that linguistic barriers lead to my message becoming distorted as receiver fails to understand it and often decode them wrongly which results in reduced productivity and sub-par customer service (Katsanika and Gotzamani, 2020). IGI Global.). Moreover, physical barrier prevents personal communication and causes structural obstructions which prevents exchange of information from sender to receiver. To get rid of linguistic barrier, I used language in message that is familiar to receiver, avoid unnecessary use of technical sentences, consult others prior communication, maintained consistency of message. At same time, I was able to get rid of physical barrier through sending messages in written manner through phone and email, receiving proper feedback, using modern technologies in communication process, etc. Emotionalintelligenceispotentialofanindividualformanagingandcontrolling emotions along with possessing capabilities to control emotions of others (Vesely-Maillefer and Saklofske, 2018). As a manager of workplace, such as Dyson, having high emotional intelligence resulted in building positive relationships, defusing conflicts, reducing team stress along with improving job satisfaction. It is experienced by me that high emotional intelligence kept me cool in pressurise situation, make better decision, solve problem and responding towards constructive criticism. For example, when there was conflict at workplace, I used my emotional intelligence for analysing emotions of involved people and guide their behaviour as well as thinking to work with harmonious relations. Demonstrating understanding of ways to improve negotiation and influencing skills which can encourage team members and consumers to engage and positively take action The term negotiation could be defined as a strategic dialogue between two or more parties to resolve the prevailing issues (Kiruthika, Somasundaram and Raja, 2020). It is method to reach to an agreeable agreement while avoiding dispute and arguments. At workplace, it holds key for getting ahead, creating values in contracts along with resolving conflicts. At the time when disputes arise in personal or professional relationships, negotiation assist in avoiding conflicts in attempt for saving relationship. There are two types of negotiation, namely distributive and 3
integrative. Distributive negotiation is a competitive bargaining method in which one party is bound to lose. It is used for distribution of fixed resources. While, integrative negotiation refers to a collaboration among parties to create a win-win solution to parties involved. It is based on the mutually benefited agreements. In past working, I involved in negotiation with my classmates to complete a project work in class activity. In this, I have successfully negotiated for taking a topic that is of my interest to complete the project work. No, interest of my counterpart did not conflict me as all agree to my decision and carried out other practices. One of factor that helped me in successful negotiation is my attitude as I always showed respect as well as listen to what counterparts said. Negotiation skill entails potential of two or more people searching an acceptable solution for shared issue (Magpili and Pazos, 2018). Some of negotiation skill that I need to acquire are strategising, persuasion, planning, adaptability and patience. During Covid-19, I made use of persuasionskillasIparticipatedinalargescalecampaignforsocialcausesincluding sustainability and vaccination for driving organised efforts for persuading diverse audiences. Speeches was one of way to use persuasion skill in action be me. Also, I used persuasion skill in media advertisement for Dyson for influencing purchase decision of customers and convert potential customers into loyal patrons of the organisation. Personal influence is the ability of an individual to sway or control the decisions of others (Katz and Lazarsfeld, 2017). It can be in form of internal or external. External personal influence comprises social interactions among two or more people including mother, father, neighbour, class mates and so on. Some of skills required to develop so to influence behaviours of others at workplace are critical thinking, endurance, assertiveness, intuition and empathy. Influencing skill is key for bringing a change or achieving pre-determined objectives. When I was part of written group work assignment in my class, I used influencing skill so to bring changes in way of working of other members. Earlier, we all were following approach of writing the assignment through books, but I made a change in work practice by collecting information from websites so to include innovative content in assignment. For this, influencing other members was difficult task for me, however, the skill of mine helped me to understand myself as well as impact on others. My ability to influence others resulted in empowering developing of team members and creating better working environment for others to carry out 4
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working where change is required (Furtado and Kitson-Reynolds, 2021). My influencing skill improved my self-esteem that is gained by me through interaction and encouraging others. CONCLUSION From the reflective account, it is concluded that communication skill is essential in success in workplace and personal life. Effective communication skill comprises understanding about ways to share or exchange knowledge attentively. It is potential for offering open mindedness, empathy and assist in feedback on the basis of what is heard. It benefits in building trust, providing direction, creating better relationship, improving productivity and promotes team building in workplace or class activity. Emotional intelligence assists an individual to move to nextlevel,reducesstress,helpsinconqueringfearsandinsecurities.Goodnegotiation contributes in success of working of an individual to build better relationships, quality solutions and delivering effective solutions to common problems. Personal influence is potential for motivating others to take actions in distinct situations or achieving objectives. 5
REFERENCES Books and Journals: Beliaevaa, L. and Chernyavskayab, V., 2019. Technical writer in the framework of modern natural language processing tasks.Журнал Сибирского федерального университета. Гуманитарные науки.12(1). Furtado, V. and Kitson-Reynolds, E., 2021. Changing the tide: influencing factors for midwives on vaginal breech birth skill acquisition.British Journal of Midwifery.29(8). pp.454- 462. Katsanika, E. and Gotzamani, K., 2020. Communication Barriers and Social Capital: Improving Information and Knowledge Flows in Public Services. InKnowledge Management Practices in the Public Sector(pp. 76-104). IGI Global. Katz, E. and Lazarsfeld, P. F., 2017.Personal influence: The part played by people in the flow of mass communications. Routledge. Kiruthika, U., Somasundaram, T.S. and Raja, S.K.S., 2020. Lifecycle model of a negotiation agent:Asurveyofautomatednegotiationtechniques.GroupDecisionand Negotiation.29(6). pp.1239-1262. Magpili, N. C. and Pazos, P., 2018. Self-managing team performance: A systematic review of multilevel input factors.Small Group Research.49(1). pp.3-33. Nakar, S., Bagnall, R. G. and Hodge, S., 2018. A reflective account of the VET FEE-HELP initiativeasadriverofethicaldilemmasforvocationaleducationteachersin Australia.The Australian Educational Researcher,45(3), pp.383-400. Ramdhani, A., Ramdhani, M. A. and Ainissyifa, H., 2017. Conceptual framework of corporate culture influenced on employees commitment to organization.International business management.11(3., pp.826-830. Tse, H. H., To, M. L. and Chiu, W. C., 2018. When and why does transformational leadership influenceemployeecreativity?Therolesofpersonalcontrolandcreative personality.Human Resource Management.57(1). pp.145-157. Vesely-Maillefer, A. K. and Saklofske, D. H., 2018. Emotional intelligence and the next generation of teachers.Emotional Intelligence in Education, pp.377-402. Vlachopoulos, D. and Makri, A., 2019. Online communication and interaction in distance higher education: A framework study of good practice.International Review of Education. 65(4). pp.605-632. 6