Reflective Form on Ethics Society & Employability - BMM4982 2nd Semester Assessment

Reflective Form – BMM4982 2nd semester assessment (1500 words)
This form should be completed individually. The answers should be your own,
and will not be shared with any other students.
Name..........................................................................................
Student ID number.........................................................................
Team members....................................................................................
1) What did you learn about your preferred style of working within a team?
by working with the group I realised that my preferred style of working is leadership
style, i.e. leading the group into the right direction.
I have analysed that I prefer to work in leadership style as I can be a good leader as well as
can lead a team in an effective manner. I wanted to work in a supportive and detail-oriented manner
which will aid me to build strong relations with my team members. I want to adopt democratic
leadership style and provide my team members an enough scope to provide their suggestions and
opinions, if considered necessary. I want to work in a collaborative manner with my team members
so that they respect and can share their problems without any hesitant. As a director of a restaurant,
I want to take my team along in alignment of attaining desired objectives in a strategic manner. I also
want to tackle situations in a logical manner which aid me to dedicate an incredible amount of
concentration towards accomplishing organisational objectives and goals.
2) What skills did you have to utilise to ensure the tasks were completed
successfully?
Skills that I needed to utilise for ensuring that I can complete the task of managing the team
in restaurant in an effective manner are related to communication, planning and problem-solving. It
is imperative for me to have excellent communication skills which are needed to guide and motivate
the team members in a strategic manner. As a director of a restaurant, I should possesses planning
skills which will help me to organise the activities in an effective manner. Through this, I can plan the
tasks for the day which are to be undertaken by team members. This skill help me in working in a
detail-oriented manner which will aid me in reduction of missing deadlines. These planning skills also
help me in determining the ways to perform with productivity in relation to dynamic environment. I
also poses problem-solving skills which will aid me in managing differential conflicts of team
members in a strategic manner. I can be a leader who can effectively manage their team with
supportive work style. I want to develop a workplace whereby all team members work in a
collaborative manner for enhancing productivity as well as performance.
3) What skills/traits did you use to work within the team, and to what extent do you
think it was a success?

In order to become good director in a restaurant, I was needed various skills to
conduct my practices effectively. Multiple skills helped me to run, organised and managed a
restaurant which increased the productivity, profitability and customer base. These skills are
leadership skills, communication skills, decision making skills.
Leadership skills- It is the ability to lead, guide, manage and motivate people in an
organisation in order to meet desired goals on time. This skills helped me to assign duty to
employees as per their qualification and capabilities so they give their best for the overall growth of
the organisation. Further, it also helped me to motivate people at my workplace so they work
together as a team and complete task on time. With the leadership skills I was organised as well as
keep the member of group on track addition to focused to reduce delays in work.
Analytical skills- It is an ability which is used to analysis various option, situation as well as
solve various complex problems. This skilled helped me as a director to analysis huge data related to
market condition, customers trends and various problems in operations in order to select best one
for the growth of restaurant. This skills helped me to foster the productivity and performance of
restaurant which leads to increase in customer base or brand value.
Decision making skills- It is the ability to take fast and effective decisions regarding day to
day operations, new technology implementations, new methods, adopting recent trends and many
more. I used this skills in taking various important decisions such as implementing online technology
in marketing process, online payment mode, changed in organisation culture, policy and many more
which leads to increase in profitably of company.
4) How did you/the team communicate; was it effective?
Initially, I made very strict rules and rigid policy which is goal or customer oriented rather
than people oriented. So it created gaps between me and my team that leads to delay in work,
demotivation among staff member and many more issues. The communication between whole team
is not so good as employees work without consulting and interacting with each other which created
problems among their team working and task. There is formal communication in the restaurant as
employees talk with each other for task purpose only which was not effective for organisation and
people felt demotivated. Also, I had not interacted with them informally so they felt shy to share
their problems and asked questions related working and many other organisation issues. There was
ineffective flow of communication in organisation which created misunderstanding and
dissatisfaction among whole staff member.
5) Was there any conflict within the team, and if so, how did you resolve it?
There was conflicts among the team due to ineffective communication which delayed work
and created misunderstanding. All these issues affected the productivity and performance of
restaurant which hinder growth or customer base. Employees did not talk with each properly and
conducted their practices without informing or consulting that impacted the quality of services and
customer experience. To resolve the conflicts among team, I had taken various steps such as called