Reflective Journal on Cultural Competence and Task Prioritization

This reflective journal discusses the recurring themes of cultural competence and task prioritization that hampered the author's ability to deliver quality care services. It also highlights the importance of critical reflection and the strategies to improve professional skills.

Running head: REFLECTIVE JOURNAL
REFLECTIVE JOURNAL
Name of the Student:
Name of the University:
Author Note:

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Introduction:
Journal recording is considered to be one of the most important tools that serve as a tool
of self-reflection. (Arnold & Boggs,2015,p.76) It helps in critically reflecting upon practical
experience and at the same time provides avenues ample opportunity to identify the existing
flaws within self and adapt methods to improve on them (Barton,Bruce & Schreiber, 2017.p. 91).
Maintenance of a reflective journal helps in keeping a close track of the everyday incidents and
accordingly reflects upon the minute changes that could aid in improvising the skills so as to
deliver better in terms of service delivery (Carabez et al., 2015,p. 72). The practice of critical
reflection and maintenance of journal entry helps in keeping up to date information about the
personal experience and accordingly mould it to serve better in the professional field.
What recurring themes came up for you in your journal that made you feel uncomfortable
and/or blocked your progress in some way? Identify at least two (2) recurring themes
The two recurring themes that came up in my journal that made me feel uncomfortable
were related to cultural competence and prioritizing tasks. I feel that these two areas hampered
my ability to deliver quality care services. I somehow do not feel comfortable while dealing with
clients who are indigenous in origin. As a health care professional, I should be able to deliver a
culturally safe care but I believe I lack cultural competency to deliver the same. This is primarily
because of the stigmatized perception about the aboriginal community that already exists in my
mind. I feel the major lacuna is my inability to communicate well with the indigenous
community members. The stigmatized thought of them being unhygienic and untidy makes me
reluctant towards dressing their wounds or performing an examination. This is extremely

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incorrect on my part and I should incorporate measures to improve my ability to provide a
culturally safe treatment intervention to the members of the indigenous community. Another
issue that I believe has blocked my ability as a professional to deliver quality services is my
inability to prioritize tasks and manage time. At a hospital setting, there is an immense amount of
workload and poor team coordination. This makes the work atmosphere full of confusion and
several tasks are expected at the same time from a single professional (Cormack et al.,
2018,p.117). I often fail to manage multi-tasking proficiently and end up making errors. I believe
these two key themes have contributed heavily in posing an impediment in the path of my
professional progress.
Why do you think they occurred?
I believe these instances primarily occurred because of my inability to comply with the
NMBA guidelines and nursing professional ethics. I feel that theoretical understanding of the
professional knowledge is not sufficient until and unless a professional incorporates the
understanding in the practicum (Dang & Dearholt, 2017,p.74). I believe I have not been able to
successfully integrate the same in my professional practice and that has primarily led to the
development of the problem.
What did you learn that was important for you as a person and/or professional during the
journaling process?
As a professional I learnt that journaling is important as it facilitates self-reflection on the
practicum experiences. Most of the professionals are too worked up with their professional duties
and hence the critical reflection step is often overlooked or skipped (Eng & Pai, 2015,p. 452).
Maintaining a regular journal entry with proper date helps in reflecting upon the experience and

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evaluating self-ability to deal with the encountered incidence in an appropriate manner (Felton &
Royal, 2015,p.40).
How might you use your reflection and learning to improve your practice now or in the
future if you are not currently practicing?
Critical reflection has helped me in the process of identification of my strengths and
weakness. It has helped me in identifying the key areas where I need to improve so as to deliver
services that would yield positive patient outcomes. Based on my experience, I have identified
the central areas as lack of cultural competence and inability to prioritize tasks. These two areas
are extremely important for the nursing profession. Hence, I would like to devise an action plan
for myself and according design tasks so as to make myself proficient in the process of
practicing. In addition to this, attending an academic seminar on cultural competence and
reflecting upon the aboriginal history can help me develop skills to administer a culturally safe
care plan (Gandhi & Vajrala, 2018,p. 10). Also, developing respect and honor for diverse
linguistic and cultural backgrounds can help in proving a holistic treatment care to the patients
(Yan et al., 2015,p.25). Devising an action plan and working in close association with the
supervisors can facilitate my ability to undertake efficient clinical decisions and prioritize tasks
so as to avoid any possibility of committing a medical error.
What might you share with colleagues (now or in the future) to enable/influence them to
improve their practice?
I would like to share with my colleague the importance of identifying key strengths and
weaknesses so as to facilitate a scope of improvement. It is important to be aware of the
professional lacunas as it helps in developing ways to improve on the same

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(Garneau,2016,p.128) In my case, I have indentified the two major obstacles that have served as
major obstacles in my professional life. In the same way, I believe early identification of
strengths and weaknesses can help in building an excellent professional career and also avoid
failures.
How would you support a colleague to undertake reflection?
In order to support a colleague to undertake reflection, I would educate the colleague
about the types of reflection models. I would also highlight the advantages and disadvantages of
undertaking critical reflection and further set an example how I could work on my flaws and
make myself a better professional after undergoing critical reflection. I would also gift my
colleague a diary and a pen so as to encourage regular maintenance of journal entry and keep
asking about how the process is going every now and then. I would also tell her/him about my
experiences and exchange opinions about how either of us could improve on the identified
lacunas and in this way I believe I would be able to inspire a colleague to undertake reflection.
Part C:
Introduction:
Gibbs reflective model is one of most user friendly and simple form of reflection
framework that comprises of six important steps (Glen,2017,p.66). These are the description of
the events, feelings about what the individual was feeling at the particular time of the event
(Glen, 2017). The third step is evaluation where the student would be evaluating good and bad
components of the event followed by analysis stage and the conclusion stage. This is followed by
action stage. This reflection model has many advantages or strengths like giving scope of past

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experiences, encouraging systematic thinking about the different phases of the experiences and
the activity (Redmond et al., 2017). It also provides the opportunity for the students to analyse
the various perspectives on the given experiences issues as well as actions. It also helps the
practitioners for having a more balanced as well as the precise judgements (Naber et al., 2014). It
also has several limitations. The questions are narrow as well as it also requires professional and
experienced guidance. Many of the researchers are of the opinion that because of the lack of the
detailed questions at the various stages of the reflective framework, a more elaborate model of
reflection would have provided a deeper reflection (Lestander et al., 2016,p.220). Moreover, the
introspection required at “feelings” stage can be also frightening as well as intimidating to some
of the people as it requires open and honest view about oneself (Eng & Pai, 2015).
Reflection:
As already discussed above I have faced the most problematic and embarrassing
situations while dealing with aboriginal patients on account of my cultural incompetency. Also, I
have not been able to provide a therapeutic patient-centred care on account of my discriminatory
attitude. This can be identified as a major violation of the ethical standard of the nursing
profession and the same time my limitation as a care provider (Miraglia & Asselin,2015,p. 72).
As a responsible care giver, I should be able to communicate efficiently with the patients
irrespective of their cultural background and accordingly help them with the treatment
intervention. I should empower and educate my clients about the disease condition and devise a
care plan based on their requirement and also adapt a family-centred approach. Further, in order
to efficiently manage my ability to prioritize task and distribute time, I must be able to segregate
tasks based upon the urgency of the situation. I should be able to coordinate with my supervisors
and seniors efficiently and undertake quick and efficient clinical decisions.

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Knowledge and Skills required:
One of arenas where I need to work upon is my communication skills. I need to join workshops
so that I can develop both verbal and non-verbal communication skills as they are important
foundation for person centred care and effective teamwork.
Another skill that I need to develop is my self-regulation skills. I need to join therapy
sessions like mindful-based therapies and also engage in meditation and yoga. Moreover, I will
also engage in reflective practices to ensure that the workshops and therapies are helping me or
not. These two arenas will make sure that I not only provide care in a competent manner but also
act as effective team members in healthcare teams (Naber & Wyatt,2014, p.34).
Strategies to be undertaken:
One of the most important strategies that I would be applying would be enhancing my self-
regulation skills. This aspect would prove to be beneficial for both my personal as well as
professional development (Lestander et al., 2016); (Van Houwelingen et al., 2016,p.29). Self-
regulation can be defined as the effective control by an individual over one’s behaviours,
emotions and through processes in the pursuit of long term goals (Gandhi et al., 2018); (Nguyen
& Wyatt,2014,p. 34). I would be developing mainly my emotional self regulation skills by going
through mindful-based therapies, yoga as well as meditation. In different spheres of healthcare
actions like during interacts with payments of various natures and team members with different
view-points, this skills would be immensely helpful. I will be able to control my emotions,
frustrations, disappointments and many others. This would prevent development of any negative
situations and prevent conflicts. It will help in smooth flow of work (Dang & Dearholt, 2014).

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Another strategy that I would be also incorporating is regular reflection on my practices,
experiences as well as knowledge gathered by me on a daily basis. I need to enhance my
reflection skill and learn proper modes of using reflective frameworks. Researchers are of the
opinion that effective reflection can help nurses to review their practices as well as enhance their
professional and personal skills and knowledge on healthcare activities (Carabez et al.,
2015,p.50); (Roh et al., 2016,p.59). This strategy would help in ensuring the development of
their ability for providing high quality, safe and evidence based care to the patient. It is one of
the most important components for professional growths and would ensure continuous
professional development (Sundler et al., 2015,p.35).
Impact of achievements:
Hence, I believe complying with the devised action plan I would be able to improve on
my professional skills to provide quality care services to the clients. Also, I believe that my
professional skills would be appreciated by my peers and supervisors and recognized. This
would facilitate brining in motivation and inspiration for my colleagues and peers so that they
too incorporate the practice of critical reflection and essentially work on their professional ability
to yield standard care and positive patient outcome (Redmond,2017,p.19).
Conclusion:
Hence, to conclude it can be said that journal entry helps in undertaking the process of
critical reflection. The advantage of practicing critical reflection is that it helps in the recognition
of key strengths and weaknesses and accordingly helps in devising methods to improve on the
professional skills and abilities. It also helps in self-evaluation and comparison of the degree to
which there has been improvement in the professional ability.

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