Reflective Journal

This Reflective Journal discusses the concepts, principles, and values of case management. It covers the steps of case management, including screening and assessment, planning and care coordination, follow up and evaluation. It also explores topics like referral, advocacy, integrated service delivery, capacity building, record keeping, and ethical standards. The journal provides insights into the case management process and its importance in the health and human service profession.

Running Head : REFLECTIVE JOURNAL
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Individual Weekly journal
Week 1 & 2 : The concepts, principles and values of case management
The topic of week 1 was the introduction to the case management. In this week, we have learnt
about the case management principles. The case management is a practice in the health and the
human service profession. The lectures of the week directed us towards the basics of the case
management principles. It taught us that the case management suggests the management of the
critical case. I have learnt in this week that it is directed towards the improvement of the client’s
wellness and the promotion of the autonomy of the patient having used advocacy and education.
It made us understand that the case management guidelines are designed through the strict
principles of the autonomy, beneficence, non-maleficence and justice. I have further understood
that the case managers should have a set of skills required to achieve a range of quality
outcomes. On the other hand week 2 was all about the case management value and concept. As
an activity it led us toward a group tutorial activity related to a case study. We came to know
through this module about the different case management concepts and their applications such as
Alerts, Case Source, Extended attribute, Case key, Reception Rule, Transition, Reception Rule ,
Workflow , Flag Key , Parameter and others.
Week 3 & 4: Management of effective communication and case management process
Week 3 focused on how to manage the effective communication with the staffs and the clients. It
engaged us into a role play as the activity. It made us realize that effective communication in the
workplace is the key to success. The ways through which proper communication can be
maintained are by seeking always feedbacks, having an understanding of the audience, working
on the listening skills, making one self always available and giving the employees the bigger

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picture. I have learnt through this module how to strengthen the communication skills that is
highly essential. In the week 4 the main concentration was on the case management process. It
was a group discussion activity on a case study which I enjoyed a lot.
Week 5, 6 & 7: The steps of case management
The topic of concern of week 5 was on the screening and assessment. We went through a role
play on the assessment skills which was a group tutorial activity. It made an elaborate study on
the steps of case management. The screening and the assessing are two of the most important
steps of the case management process. The module also provided a detailed description of the
case management process which I found to be very interesting. The content of week 6 was
planning and care co-ordination. The activity of the week was the role play on the planning and
the intervention techniques. These are the other two significant steps of the case management.
Week 7 was the extension of week 6 that elaborated on the follow up, transitioning, evaluation
and existing. Again in this module, we focused on the case study. I have gained deeper
understanding of the case management process in this particular week since I had so many
queries regarding the process. I have further learnt that the case management process consists of
few sub processes and the phases too which are iterative, cyclic, recursive and continuously
applied to the needs of the client till their interests are achieved. In the case which was provided
to us, I have observed that the case management process intervenes with the socio-cultural status
of the client.
Week 8 & 9: Referral and advocacy and integrated service delivery
The aim of the week 8 was to introduce us with referral and the advocacy. It was a group tutorial
activity based on the research on the local agencies. In this module, I have come to know that in

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case management, advocacy is the proactive case manager’s activity which requires the
advanced knowledge. The activity can rather be said as an intervention. It also requires the
skills, the competence which concentrates on achieving what is the most important in the support
system during maintaining the autonomy long with the self-determination. As far as the referral
is concerned, in the case management, the case managers refer to their particular clients in order
to involve them. Notably, week 9 focused on the integrated service delivery. It also made us go
through a group discussion under a case study. It taught us that the integrated services are the
number of service agencies which work together in order to collaborate and coordinate all their
support, their interventions to the clients. The maximum focus is on the clients or the target
group having need for that particular service.
Week 10, 11 & 12: Capacity building, record keeping and ethical standards
The topic of week 10 was the capacity to build and manage the resource allocation which made
us go through role play again, The role play activities have helped me to have an insightful
understanding of the concepts and how they are interlinked. The role play also enabled us to
correlate with each other. The topic of week 11 was the CPD and record keeping whereas week
12 was solely dedicated to the ethical standards. I have learnt about the ethical standards in other
cases. This was the first time I studied about the ethical standards in the case management. The
ethical standards are beyond the legal duties and set a particular professional standard. The case
managers are the most responsible for the maintenance of the ethical standards. They should
always try to confront the ethical dilemmas and manage them.

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Bibliography
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