Reflective Learning: Impact of COVID-19 on Hospitality, Formative Feedback, Culture and Teamwork

This report discusses the impact of COVID-19 on hospitality, travel and leisure, the use of formative feedback to improve summative assessed work, identification of culture and behavioural expectations by studying business and management, and the importance of peer-to-peer and team working to improve learning.

REFLECTIVE LEARNING

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Reflect the impact of COVID-19 on hospitality, travel and leisure............................................3
Use of formative feedback to inform and improve summative assessed work...........................4
Identification of culture and behavioural expectations by studying business and management.4
Importance of peer-to-peer and team working to improve learning...........................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Reflective learning is being an effective way to educate the student in which they present
upon their respective past learning experiences. With this the individual can develop the skills of
critical thinking which will help to improve the performance level individual in its future. The
pandemic period of COVID-19 has sever impact on the business industries and also reduce the
growth rate. The hospitality industries have faced a large amount of loss due to this pandemic
period. The travel and tourism is also not able to work due to lock-down situation globally and
people are not spending their leisure on a tourist place (Ellis, 2020). This report will evaluate the
impacts of COVID-19 on hospitality, travel and leisure as these are only industries which are
highly influenced by pandemic period. Further the uses of formative feedback to inform and
enhance summative assessment work are explained. In this identification of culture and
behavioural expectations are determined in the business and management aspects. Moreover, the
importance of peer-to-peer supports as well as team working to increase the learning experience
are discussed.
MAIN BODY
Reflect the impact of COVID-19 on hospitality, travel and leisure
The impact of pandemic period of COVID-19 is being sever on the industries like
hospitality, travel and leisure. In my opinion the effects of COVID-19 are spread all over the
world, the main function of central authority is to make their people safer (Denton, 2018). I think
the hospitality and the leisure are the one who have primarily impacted due to pandemic period
of COVID-19. When it is looked more closely then it is found that all are being influenced in the
financial aspects. Before the pandemic period the travel is becoming one of the vital sector at
global level who is having more the 32 million of jobs. Yet after the pandemic period many
people involved in this industry have lost their carrier and jobs as well. I also found that the
COVID-19 has become the most sever global health risk for the people as people have changed
their lifestyle due to this factor. The people in the hospitality sector are lost their jobs as hotel are
not able to serve their customer's in the market. Many hotels are also being closed due to this
situation in this the economy hotel were remained open as they are having less occupancy. The
travel is being remained stopped for long term due to COVID-19 so the transportation facilities
are also not being used in that situation and lead to higher loss (Bruno and Dell’Aversana, 2018).

In this condition I guess the situation are not being stabilized there are insight change took
happens. COVID has impact number of industries and cause loss as well in that leisure industry
is also highly influenced. As there are number of daily transports are cancelled so this pandemic
has trigger the loss of economy. I understand that from all these industries the hospitality
industry is highly influenced by the pandemic period.
Use of formative feedback to inform and improve summative assessed work
The formative assessment and their feedbacks are focussed and aimed to know the
learning experience are having the progress (Rahimizhian and Irani, 2020). This act an effective
strategy in different aspects as this allow the learner or the user to know about where they are
lacking and what need to improve. The individual should make use of this type of learning to
take the advantage of formative in the course individual is doing. This type of feedback are given
by the tutor in the academic to make sure the student about the skills and knowledge they have
and where they should improve. This type of feedback are assisting in doing the work of
summative assessment because in that the main objective of learning are being achieved. The
formative feedback will help the individual to know the aspects where they are lacking and what
is needed by individual to achieve the final goal of learning.
When the formative assessment is being completed by the individual then tutor uses to
check whether the individual is effective to do the summative assessment effectively or not.
Accordingly, to that the individual is being provided guidance about its work and the subject
where they are not efficient. The feedbacks of formative are important because the formative
assessment are the essential part of learning as they are not being the main assessment. They are
helping the tutor as well as student to know about the capabilities and area where the practise and
efforts are required to make them more effective (Wieczorek-Kosmala, 2021). Therefore, the
formative feedback assist in knowing the effectiveness and efforts of the individual. This will
help to improve their performance of the individual and also help them to perform better.
Identification of culture and behavioural expectations by studying business and management
While taking knowledge and studying of business and management there are different
cultural expectation by an individual (Dolin and et. al., 2018). The individual who is involved in
this will came to know different organizational cultures as there are different students from

different places come together and study. When the culture of the company is effective then the
employee, leaders and manager are being more effective as well. The individual will know that
when the different people are together then how bring them together and inspire them to grab the
knowledge of business and management. In this the intercultural practises are also understood by
the individual which are the needs within the area of operation. The individual also understand
the attitude which is needed between the people and it is also helped to know more knowledge
about the social groups and work (Cizek, Andrade and Bennett, 2019). The individual will know
the cultural biasses as it become more common to have bias because people are not even know
that they are somehow doing bias. So when they are studying business and management this
concept is also gets clear. They know that every person is equal and also being treated in similer
manner so that they get inspire and motivated.
Their are some behavioural expects when an individual is learning in detail about the
business and management subjects. They will know about the different skills and knowledge
which is required to run a business activity. They will know about the team-working skill,
coordination, communication and different other skills related to the group work are being learn
and studied in this. As when they will have effective communication skill then they will provide
help to others and coordinate in work as well. They will know about the skill uses while serving
a particular company or business (Ramdhani, Ramdhani and Ainissyifa, 2017). The individual
expectation are to build a mind set that will help them to move forward without any kind of
disappointment or negative thinking. The individual expectation regarding the cultural and
behavioural are being fulfil with the institution or the university where they are going to take the
education of business and management.
Importance of peer-to-peer and team working to improve learning
The support of peer is being effective at every stage of learning and it also contributes in
improving the learning as well (Nason, Bacq and Gras, 2018). This type of support is really
worthy to improve the learning habits as this type of learning is being popular in these days. This
is more personalized type of learning in which students also improve their attitude and that is
more personalize. The students can improve the learning ability with this because it will
completely change the attitude of students towards learning. Their individual concept get more
clear and the student can help all the students as per their needs. This will provide an effective
learning experience to the students and engage them in a way that it will lead to achieve the

academic achievements. With the effective leaning the skills and knowledge of individual is also
get improved and with this they uses to get more confident.
The team working is one of the vital way through which the individual can improve the
learning experience (Birinci, Berezina and Cobanoglu, 2018). With the effective use of this skill
the individual can learn the communication and other social skills. The students can effectively
know the aspects related to the listening abilities to perform the individual duties. When the
individual is working in team then they have to communicate with all the employees with this
their confidence level get improved. This will always cause the success to the team as well as
personally. Therefore, with the efficient use of peer-to-peer and team-working the learning gets
more effective and individual is getting better.
CONCLUSION
This report concludes that the reflective learning is effective tool which can be used by an
individual to explain its experience in more effective manner. The pandemic period of COVID-
19 is completely influenced the different industries yet the hospitality industry is one which is
having maximum affect and higher loss. The formative feedback are effective tool through which
student can improve their summative assessment.

REFERENCES
Books and Journals
Ellis, G., 2020. Reflective learning and supervision. In Fieldwork in the Human Services (pp.
227-238). Routledge.
Denton, A.W., 2018. The use of a reflective learning journal in an introductory statistics
course. Psychology Learning & Teaching. 17(1). pp.84-93.
Bruno, A. and Dell’Aversana, G., 2018. Reflective practicum in higher education: the influence
of the learning environment on the quality of learning. Assessment & Evaluation in Higher
Education. 43(3). pp.345-358.
Rahimizhian, S. and Irani, F., 2020. Contactless hospitality in a post-Covid-19
world. International Hospitality Review.
Wieczorek-Kosmala, M., 2021. COVID-19 impact on the hospitality industry: Exploratory study
of financial-slack-driven risk preparedness. International Journal of Hospitality
Management. 94. p.102799.
Dolin, J. and et. al., 2018. Exploring relations between formative and summative assessment.
In Transforming assessment (pp. 53-80). Springer, Cham.
Cizek, G.J., Andrade, H.L. and Bennett, R.E., 2019. Formative assessment: History, definition,
and progress. In Handbook of formative assessment in the disciplines (pp. 3-19).
Routledge.
Ramdhani, A., Ramdhani, M.A. and Ainissyifa, H., 2017. Conceptual framework of corporate
culture influenced on employees commitment to organization. International business
management, 11(3), pp.826-830.
Nason, R.S., Bacq, S. and Gras, D., 2018. A behavioral theory of social performance: Social
identity and stakeholder expectations. Academy of Management Review, 43(2), pp.259-
283.
Birinci, H., Berezina, K. and Cobanoglu, C., 2018. Comparing customer perceptions of hotel and
peer-to-peer accommodation advantages and disadvantages. International Journal of
Contemporary Hospitality Management.