Reflective Log on Working as a Manager at The Gold Coast Restaurant and Bar

Running head: REFLECTIVE LOG
Reflective Log
Name of the Student
Name of the University
Author Note

REFLECTIVE LOG1
Table of Contents
Introduction......................................................................................................................................2
1. External Engagement Description............................................................................................2
2. Reflective Log..........................................................................................................................3
2.1. What Went Well................................................................................................................3
2.2. What were the Difficulties Encountered and Why...........................................................4
2.3. What was Surprising.........................................................................................................5
2.4. What was enjoyed and what was Not Enjoyed.................................................................6
2.5. What was noticed about my own Feelings and Reactions................................................8
2.6. What I Noticed about the Behavior about Others.............................................................9
2.7. What was Noticed about Other’s Performance.................................................................9
2.8. What I would do differently............................................................................................10
3. Future Development...............................................................................................................10
Conclusion.....................................................................................................................................10
References......................................................................................................................................12

REFLECTIVE LOG2
Introduction
As a student in the cosmopolitan city of London, I am always open to new experiences
and encounters especially experiences that entail dealing with and handling people from another
culture. I personally believe that there is a lot that we can learn from people who belong to a
culture that is different from our own. The maturity and knowledge that is to be acquired in the
course of cultural interactions is not something that can easily be obtained through bookish
learning or academic learning, which is why I always look forward to events and opportunities
that provide me with the scope of getting to know more about and engaging with people from
diverse cultural backgrounds. Hence when I was given the opportunity to work as a manger in a
Ghanian restaurant in London known as The Gold Coast Restaurant and Bar, I jumped at the
opportunity. In this assignment, I will analyze in detail and reflect on my experiences of working
as a manager at The Gold Coast Restaurant and Bar highlighting in the process the many
takeaways from my experience and the valuable lessons that I have learned with professional
competence, and employee and customer management.
1. External Engagement Description
I was approached to be a restaurant manager at The Gold Coast Bar and Restaurant in
London by the people who own the restaurant. The job involved overseeing the duties of the
restaurant staff, ensuring that customers got their meals on time, ensuring that the food
cooked was of high quality and up to the standards the restaurant is known for and to look
into customer grievances. The job was a six day job with Monday being the only day in the
week when I was given an off day. It was a high energy job and something I enjoyed a lot.

REFLECTIVE LOG3
2. Reflective Log
2.1. What Went Well
I was approached by someone at my university campus with the offer of working at The
Gold Coast Restaurant and Bar. The person who approached me is Ghanian herself and she is
related to the restaurant owners by blood. She informed me that her relatives were looking for
young people to join the place as service attendants, and when I heard that this was a restaurant
that specialized in the provision of Ghanian cuisine for UK customers, I was intrigued and
decided not to hesitate and take up the opportunity immediately, given that I am a person who is
always open to learning about new people and new cultures. I inquired about the type of
positions that were being offered and when I heard that working as a restaurant manager is what
would be my job responsibility for the most part, I was happy to divulge that I would gladly
work at the restaurant for some time. I was in need of some extra money anyway, and I realized
that this opportunity would also give me the chance to learn more about Ghanian people,
Ghanian culture and Ghanian cuisine and food habits in particular. I was welcomed with a great
deal of warmth by the owners of the restaurant when I went over there with my CV for a job
interview (Canziani et al. 2016). After asking me a few questions about my academic and
personal background, and after asking me why working in a restaurant was something I wanted
to do, the owner couple asked me to wait for a few minutes and let me know after some time that
I was being given the job. I was of course ecstatic at being given such an opportunity and
promised my recruiters that I would do my best for their enterprise (Choi et al. 2018). The initial
few days of working at the restaurant turned out to be great as I realized that almost all of the
people who were on the employee base of the organization were not only well equipped and well
qualified to be working in the hospitality industry but were also great human beings who were a