2250 words written report and 17 slides with refrences and use pictures and diagrams where appropriate and 4 individual reflection report of one page around 300 words
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Reflective report 4 To promote the reflection report, I have been a part of thetechnical department, which allowed me to focus on managing customer centricity by analysing the different componentsrequiredtoenhancethetechnicalfunctionsandensuretransformationof business through the introduction of the Trolley Scanner. I understood that the major challenges associated with the long waiting time in queues and elongated checkout process after purchasing goods at the supermarket chain can lead to bad experience during shopping by the customers, which might even question the organisation’s ability to prioritise on the consumers’ needs along with lack of potential to facilitate creativity and innovation too (Ledbury 2015).With the assessment of major technical components including the object sensor, tracking device, product scanner present at the trolley and wireless device in it along with the functionalities, I have made sure to work as a team and make decisions about implementing the process effectively and make sure to bring continuous improvement. This would enhance the experiences of customers and even make them visit the stores, as the supermarket chains would be less crowded with automated billing replacing the traditional billing at the checkout counters, furthermore enrich the shoppingexperiences (Raj et al., 2018). All these knowledge and information acqusitions along with idea generation should also benefit me to strengthen my skills and knowledge and allow me to progress in my professional career with my potential too.
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References Ledbury, S. (2015). Smart supply chain solutions for ecommerce distribution.MHD Supply Chain Solutions,45(3), 26. Raj, S. Y., Karthee, K., Sundaram, S. K., Nishal, M., & Prasad, K. R. (2018). Increasing reliability and productivity in hypermarkets by queuing theory analysis and a smart shopping cart-based system.International Journal of Business Excellence,14(4), 545- 556.