This reflective report focuses on personal and professional development through the Design it workshop module. It covers entrepreneurship, innovation, communication skills, ethics, and DT tools and processes.
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Reflective Report1 Executive Summary The reflective report will focus on my learning from ‘Design it’ workshop module, in twoformsincludepersonaldevelopmentandprofessionalknowledgedevelopment. Throughout the whole workshop from the first week to last week of the module, many activities took place for teaching us the applicability of design thinking tools and processes. Purpose of writing this reflective report is that after learning some things and concepts if I will not reflect them in any future actions or activities of my daily life as well as professional life then there is of no use of spending this much hours on the workshop module. Hence, Design thinking is an approach which is deep dive thinking and observing problems. After Design thinking implementation any complex problem of real-life or business can be solved through introducing innovation into business with open-minded learning and user-centric attitude. Thus, it is a novel way to design tool which can effectively solve humans’ and entrepreneurs’problemswiththehelpofcreativedeepthinkinganditseffective implementation. I went through twelve weeks in the design thinking module, and while I was learning, I got to know many new things related to business that are not limited to business models only but they are widely applicable to all areas of the life.
Reflective Report2 Contents Reflective Report.......................................................................................................................3 Introduction................................................................................................................................3 Reflection on Personal Development.........................................................................................3 Entrepreneurship and Innovation...........................................................................................3 Reflection and Learning.........................................................................................................5 Communication skills.............................................................................................................6 Reflection on Knowledge development.....................................................................................6 Ethics being Professional or Personal....................................................................................6 DT tools and processes...........................................................................................................7 Prototyping and Learning Launch..........................................................................................8 Conclusion..................................................................................................................................8 Action Plan.................................................................................................................................9 References................................................................................................................................10
Reflective Report4 very beginning, as he reminded that at the end of the DT workshop module we all need to submit a reflective report and reflective blogs writing(Shamah, 2013). Workshop module-2 was about design processes and tools, comparison of designing and business, design mind-set and few innovation stories telling. Assessment-1 briefing was also a part of design process workshop. During this week, I learnt about what is DT actually. My interpretation for DT is that it is an innovative complex problems solving approach to create new understandings aiming to prepare graduates for their better careers.Design and business are two different concepts; out of which business is mostly revenue generated but designing is needs, feelings and feedbacks of human being oriented. Activity based on DT, was conducted, in which exploration of ‘Deep Dive’ approach was executed(Dorst, 2011). Whether this approach is linear or non-linear, this question was raised during this DT activity. If I will relate DT process with real time problems of life then, it can be explained as below. First step of every problem solving is identification of the problem, simultaneously each and every problem solving process contain three major stairs of Thinking, Acting and Sensing it. After identification, deep observation is needed to visualize and build senses accordingly(Scarborough, 2016). Visualizationas well as sense making will help in getting the idea about what exactly need to be done. After Ideation, prototyping and testing step is practised in order to het user’s confirmation. Final step of solving any problem of real life is viability testing by testing assumptions while implementing it in a wider context. During this week, one activity relating famous innovation stories with DT was allotted to all of us. In that activity I read the stories in Moodle and went through all questions raised on those stories. Moreover, core values and mind set of designers is governed from qualities include: attentiveness, quality interpretation, deep observation and self-reflection assessment. Further, if I am willing to learn with an open mind set then only I can learn from mistakes and will take failures as learning opportunities. Thus, the aim of DT lies in achieving increased values in our actions as well as behaviours. We should focus on innovative DT rather than relaxing in our business minded comfort zone(Asheim, 2007). Poster making brief was given by the tutor, in which he covered its structure and usage with designing tips. I learnt that poster is havingfive main points to be considered as the message, title,section headers, creativedesign (layout of the page, visual aids, fonts, colours, sequencing), references and copyright(Kimbell, 2011). I saw many poster examples provided
Reflective Report5 on Moodle for poster making assessment-1, and all were representing DT in an efficient way. In the end of module-2, I started preparing for the next week, as suggested by the teacher. Those pictures were containing images of office chair, stress, post reading headache, twisted umbrella shape due to speedy winds atmosphere. Moreover, he instructed us to write novel ideas for diverse ice cream flavours and variety of soda flavours. The key learning from this week-4, was that we should never criticize any innovative idea of any human being as it will demoralize his or her DT and I was feeling more independent and wide in thinking about innovation after this particular fourth week. Week-3 module of this DT workshop was all new for me, as I learnt many concepts related to DT, that was complete unknown for me. What I learnt completely new was that DT is not only for providing solution to any problem but it enables designers to create and improve value of the better product in the market. Role of designing for any company was made clear to me when I got to know the difference amid logical reasoning with design and without design. I also learnt that if one person needs to work in a right direction to achieve best results then he or she must follow DT process to reach the right solution with most effective way(Brown & Wyatt, 2010). Moreover, with the help of triple loop learning, I acquired the knowledge about demands of deep DT from designers. If I will summarize the three types of learning then single loop learning is all about learning rules and following them. Double loop learning is about learning, questioning and modifying those rules(Martin, 2009). Additionally, triple loop learning isabout getting feedback and self-reflection on that learning in order to improve future results. Other than tri loop learning co-creation was introduced as it is about acknowledging consumer for the product of the company.In this way, the week-3 was very much interactive and new learning week of the whole DT workshop. Reflection and Learning In the beginning of module 2, class discussion on weekly blogging experience and reflections took place. Tutor told us on important aspect about gaining feedback on our self- written blogs, which was very essential for self-assessment and improvement. Design it module highlighted revisiting of workshop module-2. Mr Michael told a lot of things about DT problems like deep and continuous thinking, design process, and positive attitude towards innovation. In this context, he conducted an exercise of drawing circles on the blank page. In that activity, Mr Michael told us to draw our favourite shape using 30
Reflective Report6 circles, with constraint of utilizing all thirty circles. Through this sketching activity he taught us that never set boundaries when you are innovating something.Additionally, we all fragmented in different groups for the ease of tutors for conducting different activities. Later then, Mr Michael showed some daily life problems pictures to us. Communication skills Later then, presentation of five groups was got scheduled, as per the overview given in the very first class, assessment-III was about presentation and research report writing. My group team was also one of them and our number was fourth for delivering presentation. Although all the teams delivered presentation in nice manner yet I feel that English was not perfect as language, and many students should work on their communication skills for better communication while giving presentations( Dubey, 2018).Conversely, all were having a good knowledge and understanding about design tools which they used for the problem statement of their presentation. Additionally, in my opinion my team performed very well. As wewerecarryingwrittendocumentswithusonwhichourgroupworkedforthe brainstorming and paper prototyping( Claes, 2017).All the group members of my team were appreciated by Mr. Michael for effective presentation. Moreover, while we were giving presentation, I felt that I am also lagging somewhere in my communication skills because I got completely blank in the beginning due to my stage fear(Martin, 2009). Reflection on Knowledge development Ethics being Professional or Personal During week-7, I learnt about differentiating data sources as primary and secondary. I also got to know ethics significance in all areas of life. My post interpretation about ethics after week-7 of the module is that these are moral principles obtained from personal life of every human being(Hobcraft, 2017). Ithelps us to decide what is right to do and what is not. Ethics are not related to personal life but business ethics are also very important as, if a person is not ethical in business then he or she might get into a legal trouble anytime anyplace( Reynolds, 2018).In this context, I got to know that every company who own a business usually registers patents first. Moreover, if someone tries to snip their patents for the engineering of their own products, then it is known as unethical and any legal action can be taken against he or she. Thus, I feel that being ethical in your own business, will always lead one to success and he or she will never feel the fear of legal actions or troubles(Lundvall, 2010).
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Reflective Report7 DT tools and processes DT process module helped me to get an idea about two important design tools. Those design tools were empathy mapping and journey mapping. Being a design tool journey mapping taught me the correct way of coming to the right solution for any real-time problem. In detail, the tool was telling a step-by-step design planning to identify correct solution summarizing the whole journey of planning the solution. For an example, if I want to go on a vacation and am willing to plan it effectively for any nice destination, then I require to do many things like ticket reservation, finding allowed weight limit for the luggage, and desired shopping. Thus, this tool can help us to solve this journey planning problem more effectively. On the other hand, Empathy Mapping tool leads to the solution through observing the behavior of human’s thinking and feeling about others. In this way, these above DT tools provided more knowledge about getting solution in an innovative way. I learnt the relationship amid value and cost of the product which was obtained from a DT tool value chain analysis. I learnt that value is something we provide to the customer and for that value only they will pay the price of the product. What should be the proportional relation between the both and their harmony was apparent from this value chain analysis (Dunne & Martin, 2006).I understood this harmony between value and cost with a provided example of McD’s coffee. The McD provides a coffee in much higher price than other cafeterias because of their quality. Thus, I learnt how that high price is decided and on which factors. I also learnt that each step in between getting final products from raw material is measured in adding value to the cost of the product and this is how the total cost of any product is getting decided. Hence, through learning value analysis I learnt to analyse any product in the marketplace and estimating its pricing methodology(Kuratko, 2005). During my first class of week-I workshop, I got a basic idea about design it process in the management field through Moodle overviewing exercise. Teaching staff, self-assessments and key concepts were introduced in that first class.At the end of the workshop, during one activity of writing weekly blogs, I was asked for sharing my blog entry with my friend and sharing feedbacks on each other’s weekly blogs. While I was giving feedback on my friend’s blog then it felt a new experience to me as I was supposed to observe deeply on my friend’s blog entry and I also got feedback on my own weekly blog.
Reflective Report8 Prototyping and Learning Launch During week-8, I learnt about design tool prototyping which is very important for the business purposes. When company is manufacturing a fresh product and if they are willing to check its market value and functioning, so building prototypes is the best way for doing so. My interpretation about prototype is that it is the model by which a firm can test and evaluate functionality. They also attract consumer by displaying the product to give information to the consumer about their product(Liedtka, Ogilvie, & Brozenske, 2014).Some key examples of prototyping are storyboard prototyping, paper prototyping, cad drawing, and 3-Dimensional printing model( Naiman, 2017). Later then, our group was given a topic that how cans crimes be controlled crimes in Melbourne city while building prototypes during a class in week-8. Moreover, we were given an activity of giving feedback to another two teams who prepared prototypes in last workshop in order to enhance our observation and learning towards prototyping( Fanguy, 2018).Thus, learning launch activity surprised me that in reality companies utilize prototyping tool for advertising of their newly manufactured products. They provide their products for free for trial and take feedbacks for their products from the consumers to enhance quality and adjust it according to the need of the customers (Drucker, 2014).During workshop, learning of most useful design tool ‘learning launch’ design tool took place among all groups. Each company uses this learning launch tool prior to real launch of their products or services. I learnt that the learning launch enables firm to intermingle with the potential marketplace of the products(Nelson, 2013).In order to carry the tool, company make set of assumptions for getting ideas about customers viewpoint on company’s products or services(Ortlipp, 2008). Conclusion Overall the whole DT workshop module was a great learning experience for me to learn from my own mistakes, failures, analysis and knowledge( Rosenø, 2018).The learning from DT processes and tools made me a different person post last week of the workshop. Now, I am able to apply all those methods and concepts which I have learnt during all of the modules to real life problems for developing a better career of mine.
Reflective Report9 Action Plan My future actions and career plans will definitely contain learning from this Design thinking workshop module. As I will try to revise and explore my acquired knowledge from the module in next six months through conducting a small workshop or seminar on Design thinking process and its tools. I also have decided that I will go on a survey in the Kellogg’s company to know their design process thinking and how they implement innovative business in their marketplace to resolve any need of customers.
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Reflective Report11 Dorst, K. (2011). The core of ‘design thinking’and its application.Design studies, 32(6), 521- 532. Drucker, P. (2014).Innovation and entrepreneurship(1 ed.). London: Routledge. Dunne, D., & Martin, R. (2006). Design thinking and how it will change management education: An interview and discussion.Academy of Management Learning & Education, 5(4), 512-523. Hobcraft, P. (2017, August 17).An introduction to Design Thinking for Innovation Managers. Retrieved from blog.hypeinnovation.com: https://blog.hypeinnovation.com/an-introduction-to-design-thinking-for-innovation- managers Kimbell, L. (2011). Rethinking design thinking: Part I.Design and Culture, 3(3), 285-306. Kirzner, I. M. (2015).Competition and entrepreneurship(Vol. 1). Chicago: University of Chicago press. Kuratko, D. F. (2005). The emergence of entrepreneurship education: Development, trends, and challenges.Entrepreneurship theory and practice, 29(5), 577-597. Liedtka, J., Ogilvie, T., & Brozenske, R. (2014).The designing for growth field book: A step- by-step project guide(1 ed.). New York: Columbia University Press,. Lundvall, B. A. (2010).National systems of innovation: Toward a theory of innovation and interactive learning(Vol. 2). London: Anthem press. Martin, R. L. (2009).The design of business: Why design thinking is the next competitive advantage.(1 ed.). Boston: Harvard Business Press. Nelson, R. R. (2013). National Innovation Systems: It is.In Regional Innovation And Global, 1(1), 19-34. Ortlipp, M. (2008). Keeping and using reflective journals in the qualitative research process. The qualitative report, 13(4), 695-705. Scarborough, N. M. (2016).Essentials of entrepreneurship and small business management (Vol. 1). London: Pearson.
Reflective Report12 Shamah, R. (2013). Measuring and building lean thinking for value creation in supply chains. International Journal of Lean, 4(1), 17-35.