Reflective Report

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Reflective Report
6/8/2019

Reflective Report
Table of Contents
Introduction............................................................................................................... 2
Critical Self-Analysis & Reflection on Personal Development.................................................2
Critical Self-Analysis & Reflection on Knowledge Development.............................................3
Action Plan............................................................................................................... 6
Conclusion................................................................................................................ 7
References............................................................................................................. 8
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Reflective Report
Executive Summary
The report is the reflective report that has been written on the basis of the blog entries. The
four main blog entries are used to write the report. The report comprises of critical self-
analysis in the areas of personal and knowledge development. The action plan is also
included in the report followed by a brief conclusion.
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Reflective Report
Introduction
Reflective writing is a practice that includes the analysis and reflection on the activities done
in the past. It provides the ability to understand the strengths and positive aspects associated
with these activities and also provide the opportunities to understand the areas for
improvement (Harerimana, 2018). I have used the blog entries for weeks 3, 4, 5, and 6 to
reflect upon the tasks done and come up with the key learnings in terms of personal and
knowledge development. I have documented the action plan on the basis of these findings.
Critical Self-Analysis & Reflection on Personal Development
In the third week, I got the opportunity to gain some new experiences and enhance the
creative side. The primary activities that I and my group did in this week included journey
mapping and brainstorming. We basically did these activities associated with the post-
graduation course in Australia. Design thinking was the main focus of the activity and there
were certain lessons that I could acquire in the process (Oxman, 2017). I got the opportunity
to understand the areas that I needed to improve upon in terms of design thinking and
application of tools in the same. I had not done journey mapping earlier; however, I was a
part of the brainstorming activities prior to this experience. We had interactions within the
group during the process of journey mapping and I could connect the information with the
associated sets. I was able to draw conclusions from the information that was brought up and
also contributed in the process by providing the suggestions. I could succeed in exploring the
creative side; however, I believe that it is one area that I could improve upon. I felt that I need
to be more creative in terms of the utilization and application of the tools in the field of
design thinking (Mosely, Wright & Wrigley, 2018).
In the fourth week, I utilized the tools as value chain and mind mapping. I had no prior
experience on any of these tools. I was provided with a brief on the two tools and I could
perform fairly well. There was development of skills and abilities that I could experience
with the use of the tools. I made use of the case study for an organization called Iconic and
could apply the innovative thinking and skills to determine the demands of the customers and
their expectations using the value chain analysis (Khurum, Petersen & Gorschek, 2014). I
was also aware of the fact that the organizations always work towards the expectations set up
by the customers and therefore, the organizations must be clear on the customer preferences
and choices. I made use of the value chain tool to determine the customer priorities. I was
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