Reflective Report-Use & Importance Of Communication In Health Sector
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Added on 2020-02-05
Reflective Report-Use & Importance Of Communication In Health Sector
Added on 2020-02-05
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Table of Contents1st September 2015 .........................................................................................................................11. Reflection on communicating effectively .........................................................................110th September 2015.......................................................................................................................12. The role-play and group formation.....................................................................................117th September 2015.......................................................................................................................13. Evaluation and learning from the role-play........................................................................124th September 2015.......................................................................................................................14. Personal development.........................................................................................................1CONCLUSION................................................................................................................................3REFERENCES................................................................................................................................4
1st September 2015 INTRODUCTIONIn every organisation, open and effective communication process is required to work witheach other in efficient manner. There are various types methods and skills are used at the time ofcommunicating with others. Basically process of communication is related to exchanging heinformation to other person. In addition to this, the term reflective practice is a technique ofassessing the own actions and thoughts with the motive of personal development and learning(Davies, 2012). With the purpose of reflective practice on communication process, Gibbs modelis used by me. The Gibbs model is a reflective cycle of reflection. In this researcher Gram Gibbs givesthe focus on the own feelings, perceptions and views. This reflective cycle includes few elementssuch as description, feelings, evaluation, analysis, conclusion and action plan. This is a reflectivereport which is based on my own experience in health and social care sector. The aim of this is todescribe the use and importance of communication in this sector.1. Reflection on communicating effectively As I was working in care organisation as a healthcare professional. I have selected thisparticular incident because I spent lot of time in communicating with particular patient becausethat patient was from other country with hearing impaired. At my workplace, all other caringroles and health assistant were using the English as a first language. Some of them were awareabout other local languages. Still, I remember the name of that patient Daisy who was sufferingfrom cancer. So at the time of communication with Daisy I was facing the few problems like shewas not aware of English language, second I was not aware of sign languages which she wasusing. Its like sign languages also varies from one country to other same like culture and ethics.On that time we both were not able to interact and communicate with each other. I was not ableto understand her medical issues and she was not able to describe her current health condition. In this, Gibbs reflective cycle model is selected by me because it provides good startingpoint for reflective practices. It is also influenced by the David Kolb's model. The reflection ofthis model helps me in writing the clear reflection which in last provides the opportunity to lookat the incident from various perspectives. The model includes 6 stages are defined below such as:1
Description- Daisy was a middle age woman near about age of 55+ admitted onto the ward. Shewas suffering from cancer disease with last stage of symptoms. In starting we define theconsequences, pain and procedure of chemotherapy to her and other family members. I wasinformed by my mentor to look after the Daisy. When is started to communicate with her I wasunable to understand the meaning of her sign languages. She was struggling from the pain at thetime of sessions of chemotherapy. At the of providing care services, health assistant and otherstaff members were also facing the same situation. Feelings- Throughout my entire working experience I encountered many types of feelingstowards various situations. In respect to this situation several types of feelings were encounteredby me and other caring roles. Due to difference in language and disease like cancer, the caringroles did not paint a positive picture of Daisy. I also explored that by my care organisation, someactions and initiatives were not taken to in order to resolve the problem of communication gap.As per the NFC code of professional conduct, 2008 caring roles and staff members of care2Illustration 1: Gibbs reflective cycleSource: (Using Gibbs’ Reflective Cycle. 2014)
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