The migration of email instances to the AWS cloud involves five phases: initiation, planning, execution, control, and closure. Each phase has critical points and issues that must be considered, such as feasibility analysis, inadequate planning, security risks, and change management. The organization will provide trainings for the resources to understand each feature of the new platform and assess the performance of the newer platform. The five phases and their corresponding critical points and issues are: Initiation Phase - feasibility analysis; Planning Phase - schedule/budget overrun, resourcing issues, and quality issues; Execution Phase - security risks, data breaches, and eavesdropping attacks; Control Phase - risks associated with changes brought in by the migration process; and Closure Phase - final reviews and audits to assess performance.