Relationship and Partnership Working

This study explores the importance of collaboration and partnership with other agencies and companies in order to improve quality of services and productivity in social care. It discusses the ways regulations and legislation influence relationships, the importance of relationship with stakeholders, benefits of networking with other agencies, and features of effective partnership working. It also covers the roles and responsibilities of establishing positive relationships, ways to model open and respectful relationships, recognizing the value of co-production and expertise in care service, and the implementation of systems to encourage engagement. Additionally, it addresses the development of procedures to facilitate effective working relationships with colleagues, the development and agreement of common objectives, allowing colleagues to make effective contributions, dealing constructively with conflicts, and evaluating working relationships with colleagues.

Relationship and
Partnership working
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Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................4
LO 1.................................................................................................................................................4
1.1 Ways regulations and legislation influence relationships......................................................4
1.2 Importance of relationship with stakeholders in achieving effective performance...............4
1.3 Benefits of networking with other agencies..........................................................................5
1.4 Integration of working with other agencies for better outcomes for adult care service........5
1.5 Features of effective partnership working with agencies and ways to overcome barriers...6
1.6 Roles and responsibilities of establishing positive relationship............................................6
LO 2.................................................................................................................................................6
2.1 Ways and importance of model open, respectful and supportive relationship......................6
2.2 Ways and importance of recognizing value of co production and expertise to care service.7
2.3 Procedure and knowledge of statutory rights relevant to adult care service.........................7
2.4 Implementation of systems which encourage engagement...................................................8
LO 3.................................................................................................................................................8
3.1 Developing of procedure to facilitate effective working relationship with colleagues.........8
3.2 Development and agreement of common objectives.............................................................8
3.3 Allow colleagues to make effective contributions.................................................................9
3.4 Deal constructively with conflicts.........................................................................................9
3.5 Evaluation of working relationship with colleagues.............................................................9
LO 4...............................................................................................................................................10
4.1 Negotiation with other agencies for a specific task.............................................................10
4.2 Using agreed ways of working............................................................................................10
4.3 Dealing with challenges.......................................................................................................10
4.4 Implementation of communication and recording system...................................................11
4.5 Challenging poor practice to work in agreed ways.............................................................11
4.6 Evaluation of effectiveness of partnership work.................................................................11
CONCLUSION..............................................................................................................................12
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REFERENCES..............................................................................................................................13
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INTRODUCTION
Partnership working refers a collaborative relationship between 2 or more than 2 parties
which help each others in performing their functions in an efficient manner (Lawrence and et.al.,
2020). This study is going to show importance of collaboration and partnership with other
agencies and companies in order to improve quality of services and productivity as well. Further,
it shows importance of having an effective relationship and ways to improve them in making the
best decision. An effective partnership in social care allows organization to improve quality of
lives of people and satisfy needs of them’. Lastly, it shows importance of recognizing value of co
production and expertise to care service.
LO 1
1.1 Ways regulations and legislation influence relationships
Regulations and legislation at both local and national level affect relationship to teh great
extent. For example: Some business laws like providing equal pay to employees, providing fair
services to patients, remove discrimination help an organization in improving relations with
employees and customers as well. Regulations and legislations at both level also allow
employers and care manager to make people feel valued by providing fair treatment, equal pay
and all rights which they seek for. When people get all these rights and effective treatment then
they are more likely to be with the company and loyal which improve their image as well.
1.2 Importance of relationship with stakeholders in achieving effective performance
As a care manager and assistant it is important to work with others in order to provide effective
services to adults and patients. Partnership with stakeholders or all those people who are directly
and indirectly involved in the process of care provider help a care manager in developing health
and providing effective services (Ranabhat and et.al., 2018). When a care manager collaborate
with others and have effective relationship with stakeholders like families of patients and other
professional than they can increase their skills as well as can take effective decision regarding
care services. In addition, a strong relationship with stakeholders remove errors in the process of
care provider ad errorless process improved quality as well as productivity.
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1.3 Benefits of networking with other agencies
Partnership with other agencies have great positive impacts on the performance and
productivity of an organization. For example: a care manager have several skills in some areas
but in some areas it is not effective and lack. On the other hand, other agencies and same
department have all those skill in all those areas in which care manager of an organization lack
then an effective collaboration and partnership with other agencies can help them out in not only
in improving services but also improving image of the company.
Improve productivity: Working as well as partnership with agencies, help an
organization in improving employees as well as overall productivity of an organization by
reducing errors. Working with agencies help company in improving quality of services.
Improved decision making; When an organization collaborate with other agencies than
they have a great pool of ideas, opinions as well as creativity which help them out in taking teh
best decision regarding care services.
1.4 Integration of working with other agencies for better outcomes for adult care service
In the context of adult care service it can be said that working with agencies for sure help both in
getting better outcomes and pre-determined goals. The main aim of adult social care is to
improve lives as well as quality of life of people and make them feel valued. Improving health of
people and make them feel valued is not an easy task in this world (Barasa and et.al., 2016).
There are several people who are suffering from several diseases and improving their health
required several skills. An organization lonely does not improve health of people so, they require
collaborate and partnership with agencies who also want to improve life of people. It helps in:
Fulfilling needs of people: One of the main important aim of an organization of care
providers is to improve quality of lives of people by satisfying their needs. An organization can
satisfy needs of different behaviours of people when they have deep understanding and
knowledge of people behaviours and it can be possible with cooperation with other agencies.
Provide value for money: People prefer to pay even extra and higher for valuable serices.
So making an effective image, company can cooperate with other agencies, it can help them out
in providing value to people for money.
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1.5 Features of effective partnership working with agencies and ways to overcome barriers
Providing effective services to patients and people is not an easy task as there are several
barriers occur in the path of success such as: poor quality, lack of skills of using technology, lack
of skill to understand human behaviours, difficulties to make people calm in all situations etc.
But collaboration and partnership with other agencies help in solving all these problems such as:
Improve quality: When an organization work with other agencies than they have a lot of
informations and a pool of creativity which help them out in improving quality and reducing
errors. It directly removes barriers of satisfying needs of different types of people.
Making people calm and patience: At the time of care providing, care manager face problems
in making people keep calm. People become frustrated ad irritated which impact on their service
providing. But by cooperating with other agencies increase their skills in making people keep
cam and make them feel comfortable.
So, it can be said that effective partnership in care provider remove all barriers.
1.6 Roles and responsibilities of establishing positive relationship
As a leader in a social care provider, it is preliminary role of them to establish an effective
relationship with stakeholders and other collaborative agencies in order to improve productivity.
There are several ways by which a leader can establish a strong relationship and fulfil
their all roles such as:
Working environment: Making a working environment positive and friendly motivate
employees and people. When they work in such type of environment than it reduces work load
and they fell fresh and energetic which also improve their relationship (Kay and et.al., 2018).
Open door policy: By developing a open door policy, leader can solve problems of
employees and can make them feel comfortable as well. When employees and people in care
provider feel than employers listen their queries and solve them they become loyal towards the
company.
LO 2
2.1 Ways and importance of model open, respectful and supportive relationship
Model open and respectful relationship means to improve communication. An effective
communication help a leader on developing as well as establishing effective partnership
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working. An effective communication include having an effective verbal, non verbal, written as
well as listening skill. The way of talking and effective all types of communication influence
agencies and other companies and make them able to work with an organization in an efficient
manner (Dalgarno and Oates, 2018). The main aim of an effective partnership working is to
accomplish goals and improve image of the company. For an effective communication, care
manager can uses effective means of communication like E-mail, face to face and other written.
2.2 Ways and importance of recognizing value of co production and expertise to care service
Recognizing value of Co-production and expert zing to care service help them out in
improving quality of patient care services. There are some ways of recognizing value of co-
production in care service include:
Equality: Equality or giving equal treatment to all can maximize value of services. When
all people and employees feel that there are being treated equally and employers are not biased
then it improve their morale and motivate them towards working for accomplishing goals of an
organization.
Accessibility: Providing accessibility or access on all those things for which people seek
for can make them feel valued. Expert zing in social care, makes them able to satisfy all types of
needs of people and make them feel valued.
2.3 Procedure and knowledge of statutory rights relevant to adult care service
Statutory services refer those services which are being provided by the government and
are paid for such as: National health services, social services. All these services are run as a
business i order to make a profit for example: private hospitals, private nurses etc. Having
knowledge of these services plays an important role for care manager in order to make an
effective use of all services and accomplish their pre-determined goals. Some laws relevant to
these include:
Safeguarding learning: Having knowledge and learning of all acts and statutory rights
help care manager in protecting vulnerable people against abuse and public awareness.
Information sharing guidance: This guidance support good practice in information
sharing by offering clarity on when and how information can be shared legally and
professionally, in order to achieve improved outcomes (Gillum and et.al., 2018).
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2.4 Implementation of systems which encourage engagement
There are several ways and tools by which care manager can encourage engagement and
make a collaborative working environment. One of the main aim of implementing systems for
encourage engagement is to improve productivity and taking the best decision.
Sharing good practices: Good practices also encourage employees and people in an effective
engagement. An effective engagement reduce errors, improve quality of services and help
employers in taking the best decision.
Understanding behaviour of people: One of the best way to make employees and people able
to cooperate to company is to understand their behaviours. By understanding behaviours of
people employers can satisfy their needs and make them feel motivated towards company’s
objectives.
LO 3
3.1 Developing of procedure to facilitate effective working relationship with colleagues
There are several ways of developing an effective working relationship with colleagues but
the best way is having an effective communication. Poor communication can become teh reason
of conflicts, labour turnover which directly impacts on their relationship. So, it is important for
leader and care manager of an organization to use effective communication way like verbal,
written and other strategies as per the situation. For example: care manager can use verbal
communication at a time of meeting and presentations. At the time of hiring process they can use
non verbal in order understand behaviour of candidates which improve relationship.
3.2 Development and agreement of common objectives
While working with colleagues, it is important for care manager to have smart objectives which
help colleagues to have a clear direction and motivation for which they work. By developing
some objectives like to improve patients quality and quality of life of people, to increase
productivity, to increase sales within next 3 months, a care manager can accomplish overall goals
of an organization (Conroy and et.al., 2017). In addition, it is also important for care manager to
have influencing and negotiation skills in order to make employees agree and able to work
according to objectives.
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3.3 Allow colleagues to make effective contributions
Having an effective contributions from colleagues can help a leader and care manager in
performing their functions and accomplishing goals effectively. But it can only be possible when
employees are satisfied and motivated. There are several ways of motivating employees and
making them able to contribute in functions such as;
Rewards: By providing financial and non-financial rewards to colleagues and employees
on the basis of their performance, employers can motivate them towards working more
effectively. It can directly help them out in accomplishing their goals.
Appreciation: Appreciation by celebrating victory and success of employees can also
motivate and making employees feel valued. By getting these, they become loyal and try to work
hard and help company in accomplishing their goals.
3.4 Deal constructively with conflicts
Working with different types of people and colleagues is not an easy task Different
employees have different views and whan they clashes it becomes reasons of conflicts.
Sometimes miscommunication among employees also become teh reason of conflict. So, it is
important for care manager and employers to solve conflicts. There are severl ways of solving
conflicts such as:
Active listening: When 2 parties have some issue than it is important for employer to listen both
parties carefully. When employees feel that employers are focusing on their grievance and their
queries then it makes them feel valued and they try to obey decision of employers.
Fair judgement: By providing fair treatment on the basis of situation like using compromising,
negotiation, total surrender, employer can make employees feel respected and solve conflicts in
an efficient manner (Sauer, Thompson and Verzella, 2018).
3.5 Evaluation of working relationship with colleagues
Evaluating working relationship with colleagues help employers and care manager in
knowing that whether they are going into a right direction and can have growth in the future or
not. By measuring effectiveness of relationship with colleagues can make themselves able to take
growth in the future. Some ways of measuring effectiveness include: feedback, performance
appraisal, rate of turnover and retention.
By comparing rate of retention, employer can measure relationship with colleagues and take
steps for improving them accordingly.
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LO 4
4.1 Negotiation with other agencies for a specific task
Working with other agencies help an organization in improving quality but on the other hand, it
can create some conflicts as well. Working on the same task requires both parties and
organizations to have effective skills and equal contribution. When an organization feel that
agency is not supporting in an efficient manner than it becomes the reason of conflict (Bachrach
and et.al., 2018). So, it is important for an organization and care manager to have negotiation
skill in order to influence them and make them able to contribute equally in the same task. An
effective negotiation skill allow care manager in making a growth and business success. It also
allows them to reach to an agreement that results in mutual benefits.
4.2 Using agreed ways of working
Having a clear and agreed ways of working in partnership and working with other agencies
is a vital as it allows both to have improved relationship and remove problems of conflicts. For
having a clear and agreed ways it is important for care manager to set agenda to review activities
and monitor progress of each others. When parties do not work as per the agreed ways of
working than it decrease their relationship and also create conflicts. So, it is important for this to
set a timeline and make agree to parties to agree on all terms and have a shared benefits in that.
In this, company requires to make an effective use of policies and procedures which
explains all rules and work as a guidelines as what employees are expected to work. These
policies also include supporting individuals who need care in care plan.
4.3 Dealing with challenges
Working on a set ways of working protect organizations to protect themselves against conflicts
and others. But sometimes breach of contracts and do not follow rules of policies can create
problems for both parties which need to be solved immediately in an efficient manner. In this
situation, it is important for care manager and learner to use different strategies of solving
conflicts and having skills of being calm and patience in all type of situationrather becoming
hyper. By using different ways of solving conflicts like compromising, negotiation and taking
help of regulations can help employers in dealing with conflicts and dilemmas (Van Tulder and
Keen, 2018).
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4.4 Implementation of communication and recording system
Working with agencies can create conflicts sometimes when one party do not follow rules
of agreed ways of working and legislation. So, for protecting themselves against breach of
promise, rules and conflicts, it is important to implement system of recording and
communication in order to provide a proof and bind to other party to follow all rules.
It is also important to have an effective working environment in which all employees and
both parties are bind to work as per the rules and using communication strategies accordingly.
For solving problems of conflict, it is also important for employers to have and establish regular
meetings. By establishing meetings, professionals and manager can solve all queries of agency
and make sure if agency and partnership companies are working for accomplishing goals or not.
4.5 Challenging poor practice to work in agreed ways
Sometimes agreed ways of working between and collaboration with agencies and in a
partnership can become fail which can create several problems like poor productivity and
conflicts. It is important for an organization and both party to find out and develop bets ways of
solving them such as adapting situations, having flexible skills etc. It is also important for
agencies to agree on deciding ways of working and performing functions accordingly. It can also
be said that care manager also requires to make sure that whistle blowing process are agreed as a
part of ways of working with professional as well as other agencies.
4.6 Evaluation of effectiveness of partnership work
Having an effective partnership can help an organization and care manager in a social care
in accomplishing their goals. But for accomplishing goals, it is important to set smart objectives
and work accordingly. Setting effective objectives allow care manager to improve health and
care services and quality of lives of people which is one of the main aim of care manager. For
knowing if they are going on the right direction or not, they need to evaluate and measure
effectiveness by comparing results of present year from the least year and taking feedbacks from
employees and colleagues (Corbin and et.al., 2017).
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CONCLUSION
From the above study it has been summarized that partnership with other agencies and
organization played a vital role in improving quality and productivity of an organization. An
effective partnership allows an organization in taking the best decision regarding services and
products which improve their productivity. Further, it has also shown importance of an effective
communication in order to work with others as it removes miscommunication and situations of
conflicts. It has also discussed negotiation process and importance of having an effective
relationship with others. Lastly, this report has shown a procedure and knowledge of statutory
rights relevant to adult care service.
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