Importance of Information Technology in Business: A Case Study of Barclay's Bank

Report

ABSTRACT
This report is based on importance of Information technology for a business and influence it
have the practices performed by them. For performing this report Barclay’s bank has been taken
into consideration which comes under top bank throughout the world. With the advancement of
technology, the way of performing work and offering services within banking also get enhanced
as a result of which consumers expectation toward the organisations in term of delivering quality
services has also get increased. In addition to this it also involves negative consequences like
getting unauthorised access to internet account of customers using several techniques in order to
stolen the confidential information of customers for gaining huge profit or extracting the fund
available in their banking account. These issues are mainly tackled with the help of several
security measures available over internet so that secure medium can be adopted to deliver best
access to services. Hence, IT integration within a bank plays a crucial role in term of delivering
effective services. The information technology within the operations as well as functioning of
Barclay's bank plays a crucial role within growth and success of a bank.
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Contents
ABSTRACT....................................................................................................................................1
INTRODUCTION...........................................................................................................................3
LITERATURE REVIEW................................................................................................................3
Role of IT in success or failure of Barclay's bank: -....................................................................3
Ethical and social issues that pertain to running businesses,.......................................................4
Differentiate between different types of networking technologies..............................................5
The importance of Intranet and Internet in your business,..........................................................6
Different stage of system development life cycle........................................................................7
Discussion:...................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Information technology is defined as using a computer system for storing, extracting and
transmitting the information from one system to another. It is mainly used by several
organisations to offering high quality product or services for meeting with the need of its
customers (Al-Saggaf, Burmeister and Weckert, 2015). Barclays plc is a British multinational
bank and financial service company which is headquartered in London. It is basically work over
four core businesses such as corporate banking, personal banking, investment management and
wealth management. This report basically involves literature review about the role of ICT within
business and discussion over it.
LITERATURE REVIEW
Literature review is defined as the process of critically evaluating the view point of
several authors in order to develop an understanding regarding the particular topic of study. It
helps an investigator to develop an understanding regarding a particular topic by evaluating the
existing information available by considering its positive and negative aspects.
Role of IT in success or failure of Barclay's bank: -
As per the information provided by Hassan Ghaziri, computers are gaining more
acceptance throughout the world and providing bank with a potential to fulfil the expectation of
customers more effectively. The technologies have now brought several changes to new
technologies that have bring impact over the employees working, customer and officers of bank.
Integration of information technology within the operations performed by Barclay's bank has
provided it with an opportunity to deliver its banking product or services in more convenient
manner then before. This involves providing an option to customer of Barclay's bank to get quick
access to critical information as well as responding quickly to those matters. This become
possible with the help of online customer support services interaction and providing access to
Barclay's own website to customer where they can check their bank status, transactions
performed and many more relevant information. These all benefits have contributed toward the
success of Barclay's bank within marketplace by dealing with the competitors’ strategy through
developing several factors for attracting customer to remain bind with the bank for financial
services. This is because the Barclay's bank has become able to develop a easily accessible
channel by consumers for performing direct marketing and customer support services by using
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