Barriers to Communication in London Tube Train

REPORT

TABLE OF CONTENTS
Introduction......................................................................................................................................3
Literature Review............................................................................................................................3
Analysis...........................................................................................................................................4
Recommendations............................................................................................................................6
Conclusion.......................................................................................................................................7

Introduction
Communication is exchange of information by means of some medium either by
speaking or by writing. London's tube is the busiest train in which there are local commuters as
well as outside tourists because of which there is lot of pressure going on in the train. The report
addresses on barriers that are being faced by the commuters and the outside passengers travelling
in London tube on daily basis. There is a communication gap between the local residents and the
tourists. The report further suggests the effective communication means along with principles of
communication for better understanding between the two passenger category of the London tube.
Effective communication will help in getting clear understanding between passengers of tube.
Literature Review
Barriers to communication can impact the relationship between two people who are
communicating. According to Kittelman, Calvo‐Amodio and Martínez León, (2018), for
effective communication barriers are to be removed as they can affect the relationship between
the two persons. If in a language barrier, one person is not listening properly to other one while
they both are having conversation will affect the communication. A good communication is not
just about hearing words but actively listening to what the other person is saying. For effective
communication listen to other person more than you speak, speaker's body language and
behaviour is to be observed, deeply concentrating on what is said in the communication and not
interrupting on what is already heard. If there is interruption by one person while the other one is
speaking then the communication will be effected. Not being clear and concise can affect the
communication.
However, there are some other Clarkson, (2016), who have other point of view on barriers of
communication. They stated that in a jargon barrier, confusion and misunderstanding arises when
the communicator user the words that are rarely used or uses overly technical language.
Sometimes rarely used words can be necessary but it should be for some purpose. If
communicator is using technical language , listener will not understand points in communication.
One of the barrier of communication is avoiding concern for others . Each person has his own set
of life skills, viewpoints and experience that will affect the communication. Keeping an open
mind while communicating in a stressful environment is important to get over the barrier of
communication. There will be differences in understanding and perspective, but they are to be