Business Activities Management Report for ABC Company

This report examines the management of business activities within the context of ABC recruitment company. It delves into the interrelation of business procedures and functionalities, justifying methodologies used to map procedures to achieve company goals, and analyzing the resultant quality gateway building elements. The report outlines plans for achieving objectives, suggests managing employees and resources using SMART objectives, and recommends efficient, budget-conscious systems that align with quality standards. It explores monitoring and control actions to match operational strategy. Furthermore, the report establishes a framework for managing quality standards, determining a quality culture, and recommending improvements with measurable targets. It also addresses the implications of proposed organizational changes and covers health and safety techniques, government rules, and organizational health and safety policies and procedures, offering practical application ideas. The report provides a comprehensive overview of business management, offering insights into strategies and improvements for ABC company.

MANAGING BUSINESS
ACTIVITIES

TABLE OF CONTENT
INTRODUCTION................................................................................................................................4
TASK 1.................................................................................................................................................4
1.1 Interrelation in various business procedures and functionalities..........................................4
.....................................................................................................................................................5
1.2 Justification of the methodology used by ABC company to map procedures to achieve goals
and aims......................................................................................................................................5
1.3 Resultant of procedures and quality gateway building elements..........................................7
TASK 2 ................................................................................................................................................8
2.1 Plan for achieving objectives in context to ABC company...................................................8
2.2 Suggestions for the managing of employees and other resources using SMART objectives 9
2.3 Systems which are efficient, in budget, time based and match the quality standards to attain
the aims of ABC company .........................................................................................................9
2.4 Monitoring and control actions to match operational strategy ...........................................10
TASK 3...............................................................................................................................................11
3.1 Framework to manage quality standards specified in context to ABC Company..............11
3.2 Determine a quality culture for ensures continuous monitoring and evaluation of their
process.......................................................................................................................................11
3.3 Recommend improvements of ABC firm with targets along with improvement results....12
3.4 Implications of proposed changes of an organisation.........................................................12
TASK 4...............................................................................................................................................13
4.1 For taking appropriate action plan management have to understand about all government
rules ..........................................................................................................................................13
4.2 Demonstrate all the health and safety techniques in a specific work situational................13
4.3 Planning related with proper review of organisational health and safety policies and
procedures.................................................................................................................................14
4.4 Ideas for carrying out practical application of health and safety problems with procedure14
CONCLUSION..................................................................................................................................15
REFERENCES...................................................................................................................................16

ILLUSTRATION INDEX
Illustration 1: Organisational chart.......................................................................................................5
Illustration 2: Process map...................................................................................................................6

INTRODUCTION
Management of business contributes a major part in the progress and success of any businesses.
Organised systematic functioning of the business helps to carry smooth and harmonic operations in
the company. The report aims to realize the importance of the management of business. Plans for
enhancement of own area of responsibility are also discussed. Monitoring and controlling systems
are also suggested. The plans to align resources and people are recommended. Management of
health and safety is evaluated. The report is drawn in context to ABC recruitment company and its
various plans and strategies are discussed to provide a brief study of the management of business
activities (Crane and Matten, 2016). The suggestions are provided with reference to the company.
TASK 1
1.1 Interrelation in various business procedures and functionalities
Every business involves the operations and procedures for offering the products and
services. Business procedures and functions are not separated and both are equally important for the
organisation. There exist a link between the procedures and the functionalities of the firm. The
business functions are taken into action by the processes of the managers and leaders of the
company. The link between the functionalities and procedures helps the company to increase its
efficiency and capability of offering quality products and services. The ABC company is also
emphasizing of synchronising the processes and the functions so that it is able to provide a good
team working for their customers.
For relating these two the business process managers, recruiters, and senior leaders should
determine the capabilities and skills of each members so that they could be put into a team to get the
most benefits. This can be done by interviewing the workers, assessment of their knowledge could
also be conducted and evaluation of their past performances could be taken into account. A
categorical framework needs to be followed for the selection process. Moreover, measures to retain
the existing talent should be taken so that selection process is not needed to be conducted often. The
process involves first interviewing and assessing the members, next is putting the selected members
in teams such that each team works harmonically and efficiently. Motivation and recognition will
aid the workers to put more efforts in their works (Langley and et. al., 2013).
The business functions are carried out in different departments and the different procedures
as per the requirement are followed. An organisational chart of ABC is described for further
understanding.

Illustration 1: Organisational chart
(Source : Susan and Thomas 2017)
1.2 Justification of the methodology used by ABC company to map procedures to achieve goals and
aims
The cited company has the aim and objective to provide skilled and talented employee
which could help the company to increase their productivity and their profitability. The selected
candidates are sent to the clients of the company and they directly join the company. Therefore, it is
important for the company to design specific structure of recruitment so that quality of the
candidates supplied by them is good. The process mapping followed by the company includes the
following steps:
1. Identification and understanding of the candidates – firstly all the candidates are identified
and understanding of the skills is generated for the available profiles.
2. Sourcing – Then next step is sourcing the candidates that are identified in the first step
(Carraher and Paridon, 2015).

3. Screening – After sourcing screening of the CV's and resumes is done. All the key talents
and capabilities are identified.
4. Initial interview – After screening the shortlisted candidates are interviewed where the
assessment of the knowledge and skills takes place.
5. Final interview – Once the candidates clears the initial interviews final interview is taken
where the attitude, personality, interpersonal skills are judged.
6. Short listing – Once all the candidates are interviewed short listing is done to select few
candidates. It is based on the feedback.
7. Verification – After short listing the original documents are verified.
8. Offer – Verification completion is followed by the giving the offer letter to the candidates of
the specific company.
9. Joining formalities – The last step is the signing the joining formalities and documents.
The process map of ABC company for the recruitment process is described

Illustration 2: Process map
(Source : Lipman, 2017)
1.3 Resultant of procedures and quality gateway building elements
The procedure followed for the recruitment of the candidates results in the filtration of the
candidates from the masses. The company is able to provide the best candidates to its clients.
Moreover, the applicants gets opportunities to work in big organisations. But the procedure done is
only for external candidates. The company can also adopt the process of internal recruitment which
would help the company to reduce cost and time and provide an opportunity for the employers to
work on higher positions (Ucbasaran and et. al., 2013). The different elements which the cited
company could adapt to build quality gateway are :
 It could adopt the psychometric tests for the better filtration of candidates. This test involves
the assessment of numerical reasoning ability, verbal reasoning ability and diagrammatic
reasoning capabilities. This could be done prior to initial interview or prior to final
interview.
 It could also conduct a written technical test for the core companies of engineering so that it

can supply candidates with good technical knowledge. This test can include objective or
subjective questions.
 Internal recruitments could also be conducted as it will help to save time and money.
 Group discussions and communication tests could also be taken to see the interpersonal
skills more effectively.
 Listening skills could be checked by playing a story or some other stuff and then questions
could be put upped from that.
 Situational interviews could also be used for the screening process. These are becoming
widely popular nowadays.
TASK 2
2.1 Plan for achieving objectives in context to ABC company
The cited company is responsible for providing the best and talented employees to their
clients. The procedures followed for the recruitments is good but the company is suffering from
lack of management and inadequate leadership. To promote and enhance the direction of progress
for meeting the goals and objectives of the company a plan needs to be followed.
1. Identification of the issues and problems – In order to attain the goals the cited company
needs to identify the barriers coming in the path of the goal attainment. There are many
issues and problems faced by the workers which needs to be solved. Firstly, all the problems
should be listed (Too and Weaver, 2014).
2. Development of plan – Once the problems are figured out an action plan is to be created so
that the company gets the notion of the solutions of the problems. It is very important to
have an action plan to resolve the issues.
3. Making strategies – Strategy planning is the most important aspect for the achievement of
the goals. Based on these strategies the operation of the company takes place. Strategies
made are on the basis of present situations and future goals.
4. Monitor and control – After all the procedures are done regular monitoring of all the
strategies and operations is to be done. The processes and activities should be checked and
controlled time to time. This will help to measure the progress and make appropriate
changes wherever needed.

2.2 Suggestions for the managing of employees and other resources using SMART objectives
SMART objectives follows the setting of targets which are specific, measurable, attainable,
relevant and time based. The company aims to provide the best and skilled workers to the clients so
that they are able to meet the goals and objectives of their company. But the problems identified in
the cited company are lack of management and inadequate leadership. The company cannot
progress without proper management and leadership. The following are some recommendations on
the SMART objectives which could help the company to practice smooth functioning.
 Economic incentives should be designed for the employees and all the proposed incentives
should be clearly stated to them. This will help to get maximum benefits from all
departments and more efforts will be putted by the workers.
 All the employees should be respected. The atmosphere of the company should be like that
everybody respects each others work (Sweeney, Grant and Mangan, 2015).
 Adequate training for the staff members should be provided.
 There are times when the circumstances of some companies are not favourable for them.
Proper support should be provided to all the members so that they feel secure and
respected.
 A proper schedule should be made to design proper functioning of all the departments.
 No emotional practice should be followed among the staff members.
 A regular checking of the procedures and activities of all the departments should be
conducted.
 Conflicts between the employees should be resolved as soon as possible.
 Staff members should be motivated and their work should be recognised. This could be
done by awards and rewards.
2.3 Systems which are efficient, in budget, time based and match the quality standards to attain the
aims of ABC company
The cited company can adopt many systems to improve management and leaderships which
could make the functioning of the company easier. There are different techniques for management
and ensuring quality of the candidates supplied to its clients. These can be total quality
management, just in time process method, six sigma approach, value added time procedure etc. The
managers and leaders of the company can adopt the following systems to achieve the aims of
supplying quality candidate to its clients of the quoted company.

 Conveying the objectives to the workers – In order to achieve the targets and aims it is
important to communicate the objectives to the workforces. They are the ones who actually
put their efforts for the development of the company. Managers should communicate the
objective to them so that they know where to put more effort where is their effort leading the
company. This can be done conduction of meetings and discussions to increase interaction
with them.
 Developing a system of controlling – A control over the procedures and activities could be
helpful in managing the functionalities of all the departments. Controlling can provide
regulation and systematic functioning of the activities.
 Training and development – Regular training and development sessions could be helpful for
enhancing the working capacity and potentiality of the employees. It develops and polishes
the skills and efforts of the workers and provide a better way of working smartly for the
functionalities of the company.
2.4 Monitoring and control actions to match operational strategy
The different actions for meeting the procedural planning are as follows:
 Benchmarking – The most efficient and easiest way to monitor and control the operations of
the staff members is by benchmarking the performances of the members of each department.
A set level should be created for each and every employee to ensure continuous efforts and
good performance of the work forces. It is inexpensive, easy and efficient method to
determine the progress in the performances and also have a control over all the activities.
 Training – Conducting sessions of training is also advantageous for the company. To
improve the performance correct guidance and proper direction is needed. This could be
achieved by training the workers on a regular basis. This training could be done by some
external expert or may be even by experts present in the company.
 Making strategies – Strategic planning is one of the most efficient method to direct the path
of the operations in the company and monitor and control the procedures. Strategies should
be made by keeping in mind the present and future resources and objectives of the company.
Strategy acts as the light in the darkness.
 Six sigma approach – This approach evolves the errors and defects in the company. To
progress it is essential to identify as well rectify the deformities present in the company. This
will help the company to improve operations so that errors and defects are not repeated in
the future process.

TASK 3
3.1 Framework to manage quality standards specified in context to ABC Company
Quality management process is a bunch of distinct policies as well as procedures which
assist business entity in attaining goals and objectives. There are two quality system includes Total
Quality Management and Statistical Quality Management which succour in managing and
evaluating quality standards of organisation. ABC Company follow some steps which includes:
10. The staff members of ABC firm have to monitor the quality that they are providing best
products and services. Along with this they are using appropriate strategy so that they can
attain goals and objectives (Achtenhagen, Melin and Naldi, 2013).
11. The managers have to set the level of quality standard as it is important and necessary for
the functions of the business entity so that they can establish level and reach to standard to
complete task.
12. Quality manager have to properly examine for meeting a particular standard level in the
production ministration. If defect in any product found then the manager have to use
upgraded technology to remove that defect.
13. The manager of ABC firm have to do the appropriate improvements so that they can manage
the quality. Along with this it helps in removing drawbacks as well as they have to improve
functions so that they can increase efficiency level (Smith, Binns and Tushman, 2010).
3.2 Determine a quality culture for ensures continuous monitoring and evaluation of their process
Quality culture is a set of different values which assist in providing proper guidance as well
as training which helps in doing proper practices and on the basis of that they can attain maximum
output. Total quality management is necessary which helps in enhancing the quality of products and
services. Quality manager of ABC firm have to use proper tools and techniques for doing analysis
and evaluation so that they can control the cost of products as well as services. Manager of
company can use tools which includes flow charts, histograms, cause and effect diagram etc. The
staff members of ABC company should use flowchart so that workers can maintain relationship in
the different structure which is followed by organisation (Carroll and Shabana, 2010). For checking
quality of data staff members can use check sheet tools and techniques which is collected by the
manager of ABC firm to do the developments as well as improvements. Cause and effect diagram is
also use by managers for evaluation and by that they can resolve problems or obstacles which
employees facing. These are tools and techniques which is used by manager to attain goals and
objectives (Cartwright and Cooper, 2012).

3.3 Recommend improvements of ABC firm with targets along with improvement results
The workers along with the managers of ABC firm can use Six sigma strategy which
improves the efficacy by taking the initiatives for doing involvements and developments. In
executing the strategies, Six Sigma play a important role which helps in attaining goals and
objectives in a specific time (Schaltegger, Lüdeke-Freund and Hansen, 2012). The manager of ABC
firm have to do proper market research so that they can produce and provide products according to
market trend as well as needs and wants of consumer which helps in improving performance and
earning maximum revenue. Employees of ABC company should use proper communication process
which helps in doing best work and by that workers can not face any problems and have to provide
qualitative merchandise to consumers. Proper and effective conversation is a essential factor in
business entity which aid in reaping leading position in competitive market and by the compelling
interaction they can convey appropriate message which helps in making effective products and
services as it aid in improving mutual trust among workers with subordinates. While doing the work
employees face so many problems and for resolving those issues manager have to provide training
as well as guidance so that they can complete work in time which improves efficiency. Staff
members of ABC corporation have to provide qualitative services by allocating appropriate
resources which succour in improving performance in market (Epstein and Buhovac, 2014).
3.4 Implications of proposed changes of an organisation
The employees of entity should use appropriate strategy which assist in meeting needs and
wants of end users. The main aim of ABC firm is to increase share of market which provides
benefits in terms of money. Moreover, employees should do market segmentation properly so that
they can easily target the market or consumers to sell the products. Employees have to use strategy
to attain success in high competition as well as distribution channel in providing services in a
particular market which are targeted by managers of ABC firm so that they can improve
performance as well as productivity in the market (Polonsky and Waller, 2014). The employees of
ABC firm have to target new market which assist in earning profit maximisation. Along with this
they have to capture the opportunities and by doing planning and research they can improve growth.
They have to use effective marketing strategy which helps in meeting the requirements as well as
needs and wants of consumers. Further, proper allocation of resources needs to be done which
improve performance in the market. So, it helps in reaping maximum productivity and attain
success in the competitive market. The effective communication should be there so that if any
people are facing problem then appropriate actions can be taken on time to resolve their issues
(Zott, Amit and Massa, 2011).