HRM 15 HRM Human Resource Management Name of the Canadian Pharmacy Chain Shoppers Drug Mart

Running head: HRM
Human Resource Management
Name of the Company Studied: Shoppers Drug Mart
Name of the Student in the Groups:
Date of Submission:
Name of the University:
Author Note:

1HRM
Executive Summary:
The aim of the report is to provide a review of Shoppers Drug Mart, a Canadian pharmacy
chain located in Toronto, Ontario. The discussions of the report focus around the operations of
the company in the Northern BC. The report also puts across a discussion into front line job
profiles put across by the industry. The study also focused on the job profiles of the
administrative or the support job available put forward by the company. The report also
discusses about the hiring challenges faced by the employers along with necessary
recommendations of overcoming it.

2HRM
Table of Contents
Introduction:....................................................................................................................................3
Key Findings and Observations:......................................................................................................4
A. Industry Information:..................................................................................................................4
B. Industry Front Line Jobs:............................................................................................................6
C. Industry Administrative or Support Jobs:...................................................................................7
D. Hiring Challenges:......................................................................................................................8
Managerial Recommendations:.....................................................................................................12
References:....................................................................................................................................15

3HRM
Introduction:
The report aims at providing an overview of Shoppers Drug Mart, a Canadian pharmacy
chain located in Toronto, Ontario (shoppersdrugmart.ca 2019). The report primarily focuses on
the operations of the company in Northern BC. It is to be noted that pharmacies occupy an
integral role as one of the key sources of the pharmaceutical services within a community and is
considered as the providers of various care services including the monitoring and the screening
of the diseases like diabetes, hypertension, diabetes and osteoporosis. It also administers
vaccinations and provides the diagnostic aids, non prescription drugs and health care for home.
Besides, community pharmacy chains like Shoppers Drug Mart also prepares medications,
provides necessary consultations for the nursing home and the hospitals along with providing
services like medication management through adaptation, initialization and continued
prescriptions. It is thus vital for accessing whether the Canadians have immediate access to the
pharmacy locations. This is why the employer holds importance in the Northern BC
There are close to over 1300 stores operating under Shoppers Drug Mart in closer to nine
provinces and the two territories including Quebec. This pharmacy chain was introduced by
Murray Koffler, the owner of Super-Pharm pharmacy in Poland. In the year 2013, the company
was acquired by the Loblaw Companies for close to $12.4 billion (Marotte, 2013). However, by
the year 2016, the shoppers were able to find close to 1300 locations across Canada
(corporate.shoppersdrugmart.ca, 2019).
In the year 1968, Shoppers Drug Mart expanded to about fifty stores in Ontario by
merging with close to 33 drugstores. In the year 1971, the pharmacy chain purchased closer to 87
Cunningham Stores in Alberta and British Columbia. Shoppers Drug Mart can not only be found