Report On Theories of Communication in Health & Social Care

Added on - 27 Jan 2020

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Communication inHealth and Social Care
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Theories of communication in context of health and social care..........................................31.2 Communication skills in context to health and social care...................................................41.3 Methods of dealing with inappropriate interpersonal communication among individuals inhealth and social care organisation.............................................................................................51.4 Use of strategies for supporting users of health and social care organisation services withneed of specific communication..................................................................................................6TASK 2............................................................................................................................................72.1 Influence on communication process by values and cultural factors...................................72.2 Impact of legislation, charters and codes of practice on the communication process inhealth and social care..................................................................................................................82.3 Effectiveness of systems and policies in organisation for promoting good practice ofcommunication............................................................................................................................92.4 Ways to improve communication process in health and social care organisation................9TASK 3..........................................................................................................................................103.1 Use of ICT software to support in health and social care...................................................103.2 Benefits of ICT for users and care workers in health and social care.................................113.3 Impact of legal considerations of ICT on health and social care........................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
INTRODUCTIONCommunication is an essential factor through which people can exchange the informationfrom one place to another. There are different type of communication methods that are used bythe people of the care centre such as verbal, non verbal and written. For this, some of the skillsare needed into the care workers and service providers so that they will be able to know about theneeds of their patients. Along with this, positive relationship should be established between thepeople of the firm then only they will be able to attract more people towards their services. Thepresent report is based on the case studies of the health and social care organizations. In thiscontext, report explains the different theories of the communication that are used by the servicesprovider at the workplace. Along with this, it focuses on the different legislative laws and actsthat influence the communication process. Different ICT software and their benefits areexplained in detail in further report.TASK 11.1 Theories of communication in context of health and social careThere are so many techniques of communication that can be used in health and socialcare settings. Effective communication is very necessary to improve quality of customer care. Inevery health and social care centre, it is very important to find out individuals communicationcapabilities and their incapabilities (Moorhead and et.al., 2013). It is helpful for customers toempower their difficulties and weaknesses. And care workers also established rapport duringtheir everyday tasks & they corporate with their service users for the fulfilment of their needsand maintain their well being. There are few techniques of communication are such as follow:-Humanistic theory:- Humanistic theory is related with individuals behaviour's. The goalof humanistic theory to make their clients more openly and frankly, so they easily sharetheir problems. This theory is concern to the are of interest rejecting and highlight thebehaviour of customer care taker (Reeves and et.al., 2011). They are also connected frompast. highlight of interest rejecting the significance of behaviour and the unconsciousimpulses which result from the past. Basically, Peoples are trustworthy, to understandingthemselves, they have vast potential. They have ability of self directed growth withoutany intervention so they can easily solve their own problems.
Behaviouristic theory:- Behaviour's of individuals is depend on their environment, fromwhere they belonging. It is mostly based on learnt effect about particular stimuli. Thetheory can be highlight present and future scenario of the enterprise (Street and et.al.,2009). If the behaviour of customer care is coll with their customer and patients, so it ishelpful for their futuristic goals and maximizes the profits.Cognitive theory:- This theory relates with learning theory of human resourcemanagement. According to this theory, an individual can obtain more informationthrough observation learning with its environment. To observing of an individualbehaviour can make communication very effective. And an effective communication canhelp a person in vulnerable situations.Psychodynamic theory:- This theory of communication is a mixture of all other threetheories. Psychodynamic theory says, how individual behaviour's in health and socialcare setting and how he can take things easily.1.2 Communication skills in context to health and social careIn Every business enterprise, it very essential to improve their communication to usingdifferent types of communication:-Verbal Communication:- With the help of verbal communication, an individual caneasily exchange his\her information and feelings. Verbal communication is a face to facewith communication. Verbal communication allows health care worker to perform andpossibilities effectively (Rollnick and et. al., 2008). In this type of communication, aperson can easily engaged with health care worker and he feels comfortable betweenthem. Verbal communication is also beneficial for workers, they can develop theirrelationship, trustiness and to secure circumspection.Non-verbal communication:- Non – verbal communication is valuable for those clientswhom cannot speak easily in front of unknown peoples. In this type of communication, apatient can send his\her messages and feelings without using any words. They can sharetheir information through chat messages e-mails, voice messages and body gestures. Tointeract by interpersonal can make a communication is vital and effective. When healthcare start a conservation with another person, it should be a very right and positivefeeling.
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