ERP Implementation Success Factors

This assignment examines the critical success factors for ERP (Enterprise Resource Planning) system implementation. It delves into a comparative analysis of two companies, Explore CO and Oil CO, highlighting the strategies and methodologies employed by each. The study identifies key factors that contributed to a successful implementation in Explore CO, contrasting them with the approaches used by Oil CO. The assignment concludes by emphasizing the importance of systematic methods and organizational support for effective ERP implementation.

Real World case Oil CO and
Explore CO

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Issues related to implementation of ERP..............................................................................2
1.2 Similarities and differences between implementation of both companies............................4
1.3 Factors that made the project successful...............................................................................5
1.4 Learning from the case..........................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

Illustration Index
Illustration 1: ERP strategies...........................................................................................................3

INTRODUCTION
The ERP or Enterprise Resource Planning is that procedure through which organisations
use to link and manage all the significant business processes. The business processes can be
defined in simple terms as different departments that are existing in the company, which includes
accounts, Human resources, marketing, manufacturing, production etc. Through the use of ERP,
the business organisations use to have the facilities of convenience, adaptability and consistency
among all the departments and functions. Basically, the ERP is based on a software system
which use to provide required information and makes all significant data located centrally at one
place (Velcu, 2010). The present report has focussed on ERP system and its process of
implementation in business organisations. The ERP system and its implementation process in
two companies OilCO and ExploreCO has been discussed. Both oil companies are located in
Australia. The former one is a refiner and merchant of petroleum while later one is oil and gas
production firm. The report will discuss on various implementation issues and factors that
contributed in success of projects. Finally, the report will have conclusion and recommendations
on the basis of findings contained in report.
TASK 1
The evolution of ERP system was based on need of organisations so that each department
can easily access the informations among different departments. The ERP system is basically
composed of different elements which are hardware, software, processes, information and
people. The hardware refers to various tangible and physical components like servers. Software
refers to different programmes which are used for operating various applications on devices. The
very popular software examples can be Windows, Linux etc. The processes are composed of
different policies and procedures which are used for carrying out business. The informations are
all data and knowledge concerned with different topics and helpful in creating in-depth analysis
(Dezdar and Ainin, 2011). While the people in ERP will be all users of system which can be
either employees or employers. This is evident that ERP are based on different architectures
which is mainly focussed by implementers. The system's architecture is designed on logical and
physical basis. According to logical architecture, the system is designed on customisation basis
to fulfil the needs of end users. On other hand, physical architecture is designed to increase the
efficiency of ERP.
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1.1 Issues related to implementation of ERP
The ERP systems as discussed above have two types of architecture where one is logical
and other one is physical. The package driven system of ERP is based on physical architecture
and also known as Vanilla architect. On other hand, the chocolate architecture refers to logical
one where designing is based on customisation process (Maditinos, Chatzoudes and Tsairidis,
2011). The implementations done on the basis of physical architecture are comparatively faster
and also less costly. But the major drawback is, it does not fulfil the purpose of business
organisation's processes. The results obtained from logical architecture is far better than physical
ones but this is the expensive one and also consumes more time. Another point which makes it
somewhat less preferable is the up gradation of system which is a difficult process.
It is recommendable that the for implementing the ERP systems, it is necessary to make
required preparations. For this purpose, a committee can be set up by the companies so that they
can develop plans and share necessary information to process the implementation (Lee and et.al.,
2010). The OilCO was aiming to make improvements in the current system of their ERP so that
their integration and automation process can be improved. Besides this, the said firm also set the
objectives of making improvements in customer service and assist in the reconstitution of their
business plan. For this, the OilCO adopted mainframe computer based ERP approach which
helped the organisation to enhance the performance level tremendously. It helped in centralising
all the information about business processes that were expanded in different parts of world at one
place.Likewise, the other company of ExploreCO is decision about the best option which they
can adopt for ERP. They have the option of either upgrading the current system or replacing it
completely with a new one. But finally they decided to replace the system as the up gradation
needs a lot of money and energy to configure (Kale, Banwait and Laroiya, 2010).
The implementation strategies that can be adopted by companies are Phased roll out and
Big bang plans. Both strategies have some benefits and drawbacks as well. The major issues that
can be faced at the time of implementing the strategies are related with expenditure, time and
scope. As per this, the plans are made which are based on comprehensive integration, middle of
road and vanilla plan. The first plan is based on ensuring the functionality of implementation but
it is highly expensive and takes much time. The second one is less expensive but less purposive
and does not make any clear strategy for implementing. The last one is comparatively more
preferred as it minimises re engineering processes. The strategy of Big bang implementation is
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good as it takes lesser time in implementation (Top 10 ERP Implementation Strategies. 2015).
Besides this, the cost involved for ERP implementation as per the said strategy is also cheap.
While on other hand, the risk factor is more in this strategy as any failure due to some
circumstances, the further systems may also generate problems. Similarly, the phased roll out
system is less riskier than Big bang strategy. In addition, it also give opportunities to gain
different skills and experiences at each stage of phase. This makes an ideal implementation
strategy. However, this strategy also bear some disadvantages where time taken to be converted
is more in this plan. Besides this, the mentioned strategy is not much focussed as Big bang.
Illustration 1: ERP strategies
(Source:Hung and et.al., 2012)
The strategies adopted by both the companies gave different outcomes because of which
it is clear that the implementation plans should be made with great care so that the organisation
can get desired results from ERP system.
1.2 Similarities and differences between implementation of both companies
The Explore CO and Oil CO has used different ERP strategies for implementation as per
their need and plan. As mentioned above, the Oil Co adopted the most complex implementation
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which was based on mainframe ERP solutions. According to this implementation, various
changes were made in processes so that it can match with the ERP processing method. Besides
this, it also helped in maximisation of benefits through integration process with correct matching
of existing business process. The plan also included the module of development which involved
developments as per oil industry specific models (Nour and Mouakket, 2011). The
implementation process adopted by Explore CO was inspired from Oil CO. for this purpose, at
first stage different cost analysis was done. According to that the scope was set and
recommendations were given. The head of a project was fixed and given a name of Project
Champion.
Both companies adopted there implementation process in their own way but there were
some similarities in them along with several differences. As per the above discussion the
similarities in both implementation process exists in the adoption of CSFs or critical success
factors. This helped in proper implementation of ERP process for both firms. Both enterprises
focussed on inducing minimum changes in the software and major changes in the business
process so that desired objectives can be achieved in right manner (Pabedinskaitė, 2010).
The major difference that two companies had in their implementation process is
discussed in following table:
Explore CO Oil CO
A person called project champion was
appointed to keep watch over whole project
and implementation process.
The manager was appointed for heading ERP
implementation but was not properly engaged
throughout the project and person use to
change frequently.
The said organisation stressed on
implementation through large focus.
The ERP implementation process adopted by
the firm was complex and very large along
with focus on industry specific module.
The project champion headed the entire project
to make it more stable.
The head of project did not work on
continuous basis asd they use to change timely.
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The people aspect of this enterprise were
strong and gave their full time with best efforts
(Amini and Sadat Safavi, 2013).
The people appointed for the project were not
efficient as the Explore Co.
The management of project was done in an
efficient manner and followed the deadlines
strictly.
The project was not managed in proper manner
and it caused delay in completion time as well.
1.3 Factors that made the project successful
The projects were successful through their implementation of ERP processes. Several
benefits were gained by both firms due to the right implementation processes they adopted in the
ERP system. Processes embraced by Oil Co gave positive results and the organisation made
considerable amount of profits. The firm became able to forecast better about sales volume, the
automating process for order and delivery was also improved and the financial data was retrieved
in more easier manner. Besides this, reforms were made in data and business process because of
which it became more smooth and efficient. Similarly, Explore CO's project was more focussed
due to which scope of budget was also better. The expenses were less and project completion
time was also little (Peng and Nunes, 2010).
The factors through which both firms made a good progress and were right methods of
implementation also implementation of CSFs. The two organisations had same CSFs with a
slighter differences which gave positive consequences. The Explore Co adopted a project
champion who had a specific roles and responsibilities towards the implementation of ERP.
While the same was not with Oil Co. the role of project champion was not given to any particular
person and persons use to change timely. Besides this, they also adopted the policy of minimal
customisation with adherence to dates of delivery. Oil CO also considered the important factor of
industry specific module which helped in achievement of set objectives. Besides this, the
governance structure of both firms was also in better position which helped in proper
implementation methodology (Velcu, 2010).
1.4 Learning from the case
The case clearly depicts that success of implementation process is completely dependent
on CSFs adopted by companies. The implementation methodology should be followed in proper
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manner so that the results can be achieved positively. Apart from this, it is also evident that the
project managers are key factors for success in the industry. Further, it is necessary to have a
right governance structure so that the delivery times can be followed appropriately. As the Oil
Co was not having proper project champion, the decision making was affected largely which
resulted in expanded time for completing the project (Lee and et.al., 2010).
CONCLUSION
The report on ERP presented here depicts various essential requirements that helps in
making the process of implementing easier. The ERP refers to various processes that are related
with connecting assorted and significant procedures of a business. The two companies have been
taken in present study, the Explore CO and Oil CO and both were successful in their aims with
the help of correct methodologies. The Oil co has adopted a vast and complex structure for
implementation while the Explore CO's plan was based on Oil Co structure. The CSF's of both
organisations helped in carrying out the implementation properly along with greater success.
Moreover, the enterprises used available skills and experiences for their work which helped in
alignment of corporate objectives with the implementation process. Also it is found in the case
that the system and procedure used by Explore CO was better than Oil CO as it used more
systematic method.
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REFERENCES
Journals and Books
Amini, M. and Sadat Safavi, N., 2013. Review paper: critical success factors for ERP
implementation. International Journal of Information Technology & Information Systems.
5(15). pp. 1-23.
Dezdar, S. and Ainin, S., 2011. The influence of organizational factors on successful ERP
implementation. Management Decision. 49(6). pp. 911-926.
Hung, W.H. and et.al., 2012. Relationship bonding for a better knowledge transfer climate: An
ERP implementation research.Decision Support Systems. 52(2). pp. 406-414.
Kale, P.T., Banwait, S.S. and Laroiya, S.C., 2010. Performance evaluation of ERP
implementation in Indian SMEs. Journal of Manufacturing Technology Management.
21(6). pp. 758-780.
Lee, D. and et.al., 2010. The effect of organizational support on ERP implementation. Industrial
management & data systems. 110(2). pp. 269-283.
Maditinos, D., Chatzoudes, D. and Tsairidis, C., 2011. Factors affecting ERP system
implementation effectiveness. Journal of Enterprise information management. 25(1). pp.
60-78.
Nour, M.A. and Mouakket, S., 2011. A classification framework of critical success factors for
ERP systems implementation: A multi-stakeholder perspective. International Journal of
Enterprise Information Systems (IJEIS).7(1). pp. 56-71.
Pabedinskaitė, A., 2010. FACTORS OF SUCCESSFUL IMPLEMENTATION OF ERP
SYSTEMS. Economics & Management.
Peng, G.C. and Nunes, J.M.B., 2010. Why ERP post-implementation fails? Lessons learned from
a failure case in China. In PACIS 2010-14th Pacific Asia Conference on Information
Systems (pp. 296-307). AIS.
Velcu, O., 2010. Strategic alignment of ERP implementation stages: An empirical investigation.
Information & Management. 47(3). pp. 158-166.
Online
Top 10 ERP Implementation Strategies. 2015. [Online]. Available through:
<http://www.compudata.com/top-10-erp-implementation-strategies/>. [Accessed on 11th
January 2017].