Communication within the workplace

This report discusses the importance of communication within the workplace and explores different types of communication. It also highlights strategies for effective communication and the role of culture in communication.

Report on Communication
within the workplace

Table of Contents
INTRODUCTION...........................................................................................................................3
Reviewing communication skills at workplace and types of communication ............................3
Ways in which communication could be made effective in the business enterprise ..................3
Application of appropriate theories relating to communication..................................................4
Significance of effective communication ...................................................................................5
Stating the role of the culture within communication..................................................................5
Communication between the employees and the managers .......................................................5
Strategies in relation to effective communication .....................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Communication refers to the process of transferring information from one group or the
person to another. It involves transmission of an information from sender to the receiver that in
turn includes emotions, cultural situation and and even the location. Communication is stated as
the most essential levers of the firm's management which needs to be implemented in forming
the team and in achieving for a valuable performance. Effective communication within the work
environment is counted as key component for attaining growing success in the future.
Furthermore, the study throws a deeper insights towards different methods of the communication
and the ways in which communication can be made as effective in the enterprise. Moreover,
appropriate theories are been used for reflecting significance and role of the culture in the
process of communication.
Reviewing communication skills at workplace and types of communication
As viewed by Anderson and et.al., (2015), communication referred as the practices of
sharing ideas, information, feelings, emotions and the thoughts by way of speech,
writing,behaviour and signals. Specifically people communicates among each other in different
forms that entirely depends on the message and in the context it is been sent. Choosing the
communication channel and the style of communication has a great influence on the
communication. There are various types of measures through which communication is been
made that includes non- verbal and the verbal communication. Communication in which the
message or an information is been transmitted in verbal manner is stated as the oral
communication whereas communicating through writing is considered as written form of verbal
communication. However, non-verbal communication means sending or receiving the
information through gestures, postures, voice tone and facial expression. It seems to be all about
body language of the speaker which helps the receiver in analysing the message in a way it is
received.
Ways in which communication could be made effective in the business enterprise
Karanges, E. and et.al., (2015), reviewed that for achieving an effective communication
in workplace, there are various measures which could be used by company for enhancing their
communication process in the organization effectively and efficiently. By conducting an open
meeting with the employees it helps the company in communicating the passion and showing the
way it feels towards their teams. It is counted as the best approach in communicating with the

team in an effective way. In the official settings, communication by way of emails is counted as
suitable that enables the company in passing the information to the team members without
calling them out from their workstations (Bonaccio and et.al., 2016). By creating or developing a
receptive atmosphere, effective communication could be made. Avoiding the tense environment
at workplace because communicating in the tensed manner results in delivering the message
ineffectively and it may not be understand in a well manner.
Application of appropriate theories relating to communication
Shannon and the weaver model referred as the communication model that facilitates
framework in assessing the manner in which the message is been sent & received. This model is
best known for their ability in explaining the way in which messages or information can be
mixed up or misinterpreted within the process between sending or receiving a message (Martin
and Nakayama, 2015). For example- I employed this model at my workplace in which a
specified steps are been followed that involves sender, encoder, channel, decoder and the
receiver. In beginning of the model, sender sends the message in various ways that could be oral
or written and through the use of music, body language etc. After the sender sends the message
through the medium, encoder seems to be the machine which converts an idea into the signals
which is been send to receiver. This model is designed for explaining the communication
through computers or telephone that encodes the words of sender by using the codes such as
radio waves, binary digits etc. After encoding, channel of the communication comes into
purview which is an infrastructure that gets an information from sender through the decoder to a
receiver. For instance- In my company, an individual sends emails by using internet as the
medium in terms of channel. Noise is stated as the unusual voice that come due to internal and
the external channels. For example- crackling of the poorly tuned radio, interruption in
broadcast of television, failure of internet connection etc.
Shannon and the weaver had introduced this model in context of the communication that
is been made through the electronic devices that is emails and television. Decoding helps in
converting the binary digits into the format that is understandable by a receiver. After the
decoding is done, the receiver finally gets message in the same way that is been communicated
by the sender (Hall, 2016). Lastly in this model feedback occurs where receiver responds to the
message or information that is been sent by the sender.

Significance of effective communication
In my personal experience, I analysed that effective communication plays a critical role at
the workplace in bringing innovative skills among the team members and also leads the projects
towards growth and success. Strong communication among the employees helps in managing the
teams in a better way and makes it simpler in delegating the activities appropriately, managing
the conflicts, building and motivating the relationships (Ladegaard and Jenks, 2015). It also
provides an opportunity to the members or staff in talking with each other and results in
development of better relationship among them which in turn leads to better coordination. I
experienced that effective communication enables in increasing productivity as it pays a crucial
role in providing training to the employees. It also assist in reducing the conflicts in the work
environment as the employees from different cultures creates conflicts regarding interpretation
and the languages so by adopting the measures for achieving effective communication, such
problems could be resolved. In order to build healthy relationships with my customers I opted
for creating better communication within the workplace. This is because through
communicating with the customers effectively I could be able to determine the needs and the
expectations of the customer in a better way (Gartmeier, Gebhardt and Dotger, 2016). Effective
communication also allows management in knowing the works that directly motivates an
employees and also helps in ensuring that an enterprise spends too much resources and the time
on application of motivational techniques that improves morale of the worker.
Stating the role of the culture within communication
It has also been reviewed that culture plays an important role in influencing the
communication within the work environment. As there are several people working in the
organization that belongs to different culture so their way of taking, language and words are
different which leads to create ambiguity and conflicts at the workplace. However, sometimes
cultural differences helps in knowing about different views and ideas of the people from different
culture. Positive workplace environment in an organization helps in developing harmony among
the people or employees belonging to different culture.
Communication between the employees and the managers
Communication is considered to be an effective strategy which in turn helps in smoothly
transferring the information from higher superiors to lower subordinates which in turn leads to
increased level of productivity and performance (Cloutier and et.al., 2015). The management of

the company should use a formal and clear tone in order to effectively transmit the set
information. Management of the company should use a common language which can be
understood by all the employees within the workplace. The management should use the right
tone while communicating the message in a professional and appropriate manner. Tone of voice
tends to change the meaning of the words while communicating a particular set of information.
This can be done by changing the intonation, pitch, tempo, volume, etc. The formality of the
management while communicating particular set of message to the employees helps in
effectively carrying out the operations of the business in a systematic and efficient manner.
Management of the company tends to play a key role while effectively establishing clear set of
lines within the organizational structure.
Management of the company should emphasize on face to face communication. This in
turn helps in understanding the needs and want of employees (Doorley and Garcia, 2015). The
management of the company should be clear and concise while communicating the particular set
of information. Facilitating information sharing between management and employees of the
workplace helps in effectively work place conflicts. Management of the company should focus
on giving feedback to employees and also offer help related with the particular project. Use of
various effective communication channels helps in effectively transmitting information. Creating
a receptive atmosphere and use of simple visuals and words helps in effective communication
between employees and management within the workplace. Displaying confidence and one on
one communication between management and employees tends to be an effective way to
communicate between management and employees within the work place (Fry, Burrell and
Samyue, 2019). Open – mindedness, friendliness and showing empathy is considered to be one
of the most effective measure which in turn helps in effective communication between
management and employees.
Strategies in relation to effective communication
Effective communication is considered to be an effective process which is very useful in
exchanging thoughts, ideas, knowledge and effective information which in turn helps in fulfilling
the intention is the best possible manner. Clarity and brevity, respectfulness, self efficacy, taking
feedback, emotional intelligence, observance, selection of right communication medium, etc. are
effective communication skills to transmit message.
SOLER effective communication strategy

 S - Sit attentively at an angle: It is very crucial to sit attentively while information has
been conveyed from sender to the receiver (Arnold and Boggs, 2019). O - Open posture: It is very crucial for the management and employees of the
organization to have an open posture. They should not sit or stand with arms folded
across chest. L - Leaning forward: This is considered to be the good posture which in turn tends to
indicate the attentiveness and interest at the time of communication (Fry, Burrell and
Samyue, 2019). E - Eye contact: This is one of the vital part which tends to demonstrate that, the other
person is focused and interested in the message conveyed by the person.
 R - Relaxed body language: It is very crucial for the individual to have a relaxed body
language as it helps in conveying to the person that the other person is not in a fidgety or
rush.
7 C's of effective communication strategy Completeness: This states that, message communicated must be complete and must focus
on conveying all necessary facts which are required by the audience. Concreteness: This means that, message must be clear with no misinterpretation (Seven
C’s of Effective Communication, 2019). Courtesy: This means the sender must take into consideration viewpoints and feelings of
the receiver. Correctness: Use of correct language without any spelling or grammatical error. The
message should be conveyed on time. Clarity: The message conveyed should be clear and must be easily understood by the
recipient. Consideration: The sender must effectively take into consideration the opinion, mindset,
background, knowledge, etc. of the receiver for effective communication (Kerzner,
2019).
 Conciseness: The message conveyed should be to the points and precise without any
biasses.

CONCLUSION
From the above conducted study it has been summarized that, communication is
considered to be one of the effective strategy which in turn helps in exchanging information
using effective communication channels or mediums. This study summarizes various types of
communication, relevant theories and role of culture within organization. This study concludes
that, right tone, open open-mindedness, level of formality, choice of language, confidence,
empathy, etc. helps in better communication between employees and management. This study
also determines SOLER and 7 C's for effective communication strategy.

REFERENCES
Books and journals
Anderson, J. and et.al., 2015. Policies aren’t enough: The importance of interpersonal
communication about workplace breastfeeding support. Journal of Human
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Arnold, E.C. and Boggs, K.U., 2019. Interpersonal Relationships E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Bonaccio, S. and et.al., 2016. Nonverbal behavior and communication in the workplace: A review
and an agenda for research. Journal of Management. 42(5). pp.1044-1074.
Cloutier, O and et.al., 2015. The Importance of Developing Strategies for Employee
Retention. Journal of Leadership, Accountability & Ethics.12(2).
Doorley, J. and Garcia, H.F., 2015. Reputation management: The key to successful public
relations and corporate communication. Routledge.
Fry, S., Burrell, K. and Samyue, T., 2019. Communication Skills. In Inflammatory Bowel Disease
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Gartmeier, M., Gebhardt, M. and Dotger, B., 2016. How do teachers evaluate their parent
communication competence? Latent profiles and relationships to workplace
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Hall, A., 2016. Exploring the workplace communication preferences of millennials. Journal of
Organizational Culture, Communications and Conflict. 20. p.35.
Karanges, E. and et.al., 2015. The influence of internal communication on employee engagement:
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Kerzner, H., 2019. Using the project management maturity model: strategic planning for project
management. Wiley.
Ladegaard, H. J. and Jenks, C. J., 2015. Language and intercultural communication in the
workplace: Critical approaches to theory and practice. Language and Intercultural
Communication. 15(1). pp.1-12.
Martin, J. N. and Nakayama, T. K., 2015. Reconsidering intercultural (communication)
competence in the workplace: A dialectical approach. Language and Intercultural
Communication. 15(1). pp.13-28.
Online
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Seven C’s of Effective Communication. 2019. [ONLINE]. Available
through:<https://www.managementstudyguide.com/seven-cs-of-effective-communication.htm>
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