Knowledge Management in Infosys: Challenges, Opportunities, and Implementation

This report delves into the concept of knowledge management and focuses on its implementation in Infosys Technologies. It discusses the challenges faced by the company, such as poor knowledge sharing, and the opportunities it presented, such as increased productivity. The report also explores the knowledge management initiative introduced by Infosys and analyzes the implications and practical application of the system. Additionally, it assesses the success of the knowledge management initiative and highlights the metrics adopted by Infosys for effective implementation. Overall, the report emphasizes the importance of knowledge management in organizations and showcases Infosys as a case study.

Report on Knowledge
Management
Student Details

Knowledge management:
The concept of sharing and managing the
flow of knowledge and information amongst
the workforce (Gourlay, 2010). Knowledge
management is the concept of distribution of
the company’s collective perception so that
the right information reaches to the right
peoples at the right time.

Infosys technologies: are
one of the Indian multinational
corporations, which provide
information technology services and
other outsourcing services (Infosys,
2019). This company was incorporated
in 1981. The company is also listed in

Challen
ges
Poor knowledge management
Employees were not sharing
the knowledge
Several conflicts amongst
employees
Opportunities
• Increase the workforce’s knowledge
• Creates coordination amongst the s
• Increase productivity

Initiative
by Infosys
Although in recent times an evaluation
program of the company determines that
some of the employees were not
contributing and sharing the experience
and write on it, and a very small amount
of people were sharing the experience
with other employees. Hence Infosys
introduces the new process called
“Process Assets”. With this system, it
can be analysed that how senior
employees are working also there

Implications of Implementing
the System
While implementing the new system of
knowledge management, it is essential
for the company to determine the
principle and concept of them in the
field where the system is implemented
(Infosys , 2019). Often KM tools and
techniques utilized to increase
productivity, reduce expenses, and
benefit’s organizations with a higher

Implementing the
Process Assets
System
While implementing this new system, Infosys might face
some difficulties, so to analysis these difficulties, different
Knowledge management approaches can be used which are
as follows:Capturing or Acquisition
Approach
Capturing the Knowledge of the
Process Assets System might have
to deal with the problems

Conversion or Refining Approach
If the refining process is not done with
the proper knowledge, then it will
become difficult for the company to
have appropriate use of the ‘Process
Assets System’. Storage Approach
It helps in forming the bridge in
between the upstream insertion and
stages of refinement that helps in
feeding the repository and product
generation downstream stages.

Practical Application Approach
It is the most important approach for the
implementation of Process Assets System in
Infosys. As in this, the company will
practically implement the new system
(Infosys, 2019).

Assessment of Knowledge
Management Initiative
The assessment of how the Knowledge
management initiative successfully implemented
in the organization can be done with the help of
six dimensions based on the framework of
“Stakeholder Approach” (Mbassegue, 2017). It
has been explained in the following paragraphs.

• What: It includes the assessment of all the methods
and tool that Infosys used while implementing the
process for Knowledge Management Initiative.
• How: It includes the assessment of the process
adopted by the Infosys at the time of implementation
of the new system in the organization.
• Where: It includes the assessment corresponds to all
the level, where the implementations are conducted.

• When: It includes the assessment which had
concerned with the period of the implementation of
the “Knowledge Management Initiative” should be
conducted
• Who: It includes the assessment of the person or
the group, who were considered for Implementation
of personal knowledge for this initiative.
• Result: It includes the assessment of business
performance improvement after the implementation
of the “Knowledge Management Initiative”.

Successful Matric Adopted
by Infosys
In 2001, the metrics adopted by Infosys was
named as “Enterprise Capability Unit”. The
company to energize the expansion of service
line adopted this new matrix. In addition,
adopting a new matrix structure is also done
for giving the reorganization to the company
with the help of Knowledge Management.
Infosys established the appropriate Knowledge
Management team, who takes the initiative to
secure success after the adoption of this new

ion
From the above discussion, it can be
concluded that Knowledge
management is the most important
concept of the organizations and
“Infosys Technologies” has been
chosen as a company to explain this
concept. In the first part of the
report, there is a detailed