Report on NAB Banking System

Report on NAB Banking System
Report on NAB Banking System
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Report on NAB Banking System
Answers.
A)
National bank of Australia has its network in more than 900 locations. It has more than
33000 employees and approximately 584000 shareholders. It is servicing more than nine million
customers. It has its operating office in new Zealand, Asia, United kingdom, United states and is
planning to expand in Asian counties.
The advent of banking reform in Australia has brought the concept of customer satisfaction
on all levels. The relation between the NAB bank and its clients is a mutually beneficial
relationship. They are benefited on the both ends that can be examined by looking at the data
below:
The group is operating in by focusing in:
 Business and Private Banking – They focuses on the retail business for the costumer of
small to medium class as it helps them in serving their basic banking function. They serve their customer by the integrated banking model managed by the banking
centre business partner or by the small business hubs. They serve the high net worth customers through the private banking and JBwere. They
have specialist in Government, education and community franchising (GECF). The consumer and wealth banking comprises of NAB and UBank consumer banking
section of the wealth division of the Advice, Asset Management and Superannuation. The wealth division provides the customers with independent advisors, mortgage broker,
financial planners and advisors for all kind of assistance.

2
Report on NAB Banking System
 Corporate and institutional banking have a wide range of lending and transactional
product like the financial debt capital market, custody investment and specialized capital
(Epstein, 2018).
NAB is customer focused business unit they invest huge amount in enhancing the customer
and banking relation. They have made some plans and policies for strengthening the customer
and bank relation. They are planned to spend 405 billion dollar to increase the customer base
investment to 1.5 billion dollars. Maintain a cost to income ratio to be 35%.The increased
investment on the four key areas outlined below:
Best business bank: They are constantly investing in the Australian Small and Medium
Enterprise (SME) franchise to make it reachable to large number of customer. A new service hub
has been created for metropolitan based small business customers. They are operation all the
seven days to give assistance to the customers. Improved digital platform has made it viable to
transact in 30 minutes rather than 8 days. The time to open a lending account for small business
decreased to 10 mins increasing the operational base of customer by 35%.
Operational and regulatory risks: They are focused to reduce the regulatory and operational
risks by reducing the number of products to 495 only. Increasing the digital oriented products by
19%. They have reached a milestone by reducing the time to open the accounts from 48 hrs to
only 7 minutes. Due to the new 805 operating smart ATMS the on counter rollout time has
reduced by 40%. The organizational layer has be brushed and reduced to 7 layers between the
customer and the CEO.