Healthcare System Analysis and Design

This report delves into a comprehensive analysis of a healthcare system. It identifies key stakeholders through a stakeholder map, proposes essential questionnaires to guide the system's implementation, and visualizes system operations using a use case diagram. The report emphasizes the importance of incorporating these analytical findings for successful system development and execution within an organization.

Running head: HEADSPACE ANALYSIS
Headspace analysis
Name of the student
Name of the student
Author Note

1HEADSPACE ANALYSIS
Executive summary
The following report discusses about the various problems associated in the Headspace
organization. The benefits associated with the implementation of the electronic health record are
also shown in the report. The report also includes the various stakeholder maps, use case diagram
and the questionnaire to be followed.

2HEADSPACE ANALYSIS
Table of Contents
Introduction:....................................................................................................................................3
Discussion:.......................................................................................................................................3
Stakeholder map:.........................................................................................................................4
Questionnaire:..............................................................................................................................7

3HEADSPACE ANALYSIS
Introduction:
The headspace organization is involved in providing treatments in mental health to the
youth of the age group 12 to 25. Various mental problems are evident in these groups among
which the depression and anxiety is the most common in this age group. The most involved
citizens in such demographics are the indigenous people where the suicidal rate is increasing in a
very fast manner. This is a major portion, which needs addressing to help the intended
demographics.
The making or development of a process includes careful planning, analysis of the data
gathered and design of infrastructure. The process of system analysis and design is used to make
the intended project. However, the main outcome of the system analysis is the requirement of the
set objective.
The following report mainly discusses about the electronic health record implementation
to be included in the project. The report also includes the stakeholder maps, questionnaire and
use case diagram to help address the risks.
Discussion:
The intended age group of the organization is supposed to be addressed by the presence
of a new project approved by the National Youth Mental Health Foundation (Rickwood et al.,
2014). The organization for mental health is thus aiming the need of the project to meet the
health related needs and to provide the specifications needs to address the problems faced by the
given demographics. The care will be intended for addressing the concerns of recovery and
social inclusion.

4HEADSPACE ANALYSIS
Stakeholder map:
The analysis of stakeholders is used to address the conflict resolution, project
management and administration of the business involved. The impact of an undertaken decision
on the associated parties is known by applying the process of stakeholder analysis. The
stakeholder analysis also helps to assess the various requirements of the interested parties in the
project regarding their decisions and the impact it can create when associated in a policy,
program or project (Missonier & Loufrani-Fedida, 2014). The analysis of the stakeholders are
not used to analyze the needs and concerns of one specific stakeholder but works to ensure the
requirements of all the associated stakeholders in the policy or program involved.
The stakeholder mapping process involves various technical discussions and debates to
determine the list of stakeholders that will be useful to the project to be implemented among the
list of all the stakeholders present (Shirey, 2012). The various process of stakeholder mapping
includes identification, analysis, mapping and prioritizing the stakeholders (Schiller et al., 2013).
1. Identification: This section of the mapping is concerned with the list of stakeholders that
are required for the organization. The list of stakeholders is the internal and the external
ones. The external stakeholders are the executives and operational aspects. The suppliers
of materials required and the patients fall under the category of executive external
stakeholders. The groups with special interests are the one that is associated with the
internal operation stakeholders. For the aspect of the internal stakeholders, the
researchers, communicators and the nurses are the operational stakeholders while the
directors and board members of the organization are the executive aspect of the internal
stakeholders.

5HEADSPACE ANALYSIS
2. Analysis of the stakeholders: The operations of the various involved stakeholders are
referenced in this section. The external stakeholders are to see the operations of the
project for man external sense of view while the internal stakeholders are concerned with
the project form the internal point of view. The external stakeholders are not directly
involved with the organization like the internal stakeholders. The external stakeholders
analyze the project in an executive point of view and the operational stakeholders look at
the project at an operational point of view. The suppliers and the patient are required for
effective operation of the organization while the special interest groups help to address
the concerns of the organization involved. The researchers, communicators and the
nurses are used to help the operational requirements while the decisions taken and the
analyzed impacts of them are undertaken by the board members and directors.
Stakeholder Contributio
n
Legitimacy Influence Willingness to
engage
Involveme
nt
External
executive
Medium Low Medium High Medium
External
operation
Low Low Low Low Low
Internal
executive
High High High High High
Internal
operation
Medium High High Low Medium
3. Mapping: This section of the stakeholder analysis is used to show the representation of
the groups associated with the operation and execution of the project.

6HEADSPACE ANALYSIS
Low
Low High
Internal-executive
External-executive
Internal-operation
External-operation
Circle size=value
High
Fig: Stakeholder quadrants
(Source: Made by the author)

7HEADSPACE ANALYSIS
Fig: Stakeholder mapping
(Source: Created by the author)
4. Priority of the stakeholders: This section is used to cover the priorities of the stakeholders
in terms of the intended needs in the project to be discussed in the organization. The
external stakeholders in operation are the most prioritized stakeholders as any healthcare
organization cannot stay in business without the presence of patients. The internal
operations stakeholders are the next in priority as the nurses and the researches are
required to meet the needs of the patients currently involved. The internal stakeholder in
executive level is the next prioritized stakeholder as the decisions to undertake are taken

8HEADSPACE ANALYSIS
by them which gives a direct impact to the involved organization. The external executive
stakeholders are needed by the organization but their decisions are to be addressed by the
organization.
Stakeholders Priority
External-operation Very high
Internal-operation High
Internal-executive Medium
External-executive Low
Questionnaire:
The process of questionnaire methods is used to provide a research-based response by
pointing out various questions to evaluate based on the answers required (Patten, 2016). They are
advantageous based on economic provisions, as the questionnaire methods do not include any
type of survey responses. However, the presence of questionnaire evaluation might not meet the
requirements during the survey from a demographic population (Chau et al., 2012).
1. What is the site location?
2. When will site evaluation take place?
3. Is the analysis of the environment done to maintain operation?
4. What are the demographics of the population?
5. What is the statistics of the mental health in young audiences of that area?
6. Is there any other healthcare organization in the selected area?
7. Is the material for construction acquired?
8. What is the need for mental health care in that area?
9. What are the promotional methods that are to be included during the opening of the
organization?
10. When will the recruitment of staffs commence?

9HEADSPACE ANALYSIS
Use case diagram:
A use case diagram is a process, which is used to show the existing performance of the
various parameters in any website or organization. The use case diagram is also used to know the
ideas of an existing user and the response made to a certain attempt (Almutairi et al., 2013). The
diagram depicts various processes, which denotes the beginning of the targeted process and ends
with the completion of the same process.
Fig: Use case diagram of the healthcare organization
(Source: Created by the author)
The use case diagram is also used to know the various wrongs that can go while operating
in the system. This helps the developer of the diagram to predict the various problems that may
be associated with the operations of the system (Kulak & Guiney, 2012). The use case diagram

10HEADSPACE ANALYSIS
shown above depicts the processes of the parameters involved in the health care organization.
The diagram shows the presence of four different cases.
The first one depicted in the use case is the administrator functions. They are responsible
to provide the administration functions to the various policies present in the organization. They
are also responsible for maintenance of the operations involved. The people responsible for
administration are used to co-ordinate, manage and direct the services associated with the
operations of the health care organization involved (Cooper, 2012). The main purpose of the
healthcare system administrators are the reduction of cost in operation and the improvement in
working efficiencies.
The second parameter present in the diagram is that of the protocol maker. The protocol
maker is used to analyze the various requirements of the operational healthcare organization
(Bates et al., 2014). They are also responsible for making and developing of new policies that
help to determine and address the various implications and help to do business in a better way.
Due to the directing of the healthcare needs to the betterment of the demographics intended, the
various policies and standards are to be present which helps to address the needs of the
demographics in an efficient manner (Drummond et al., 2015). The protocols are made,
developed, and then transferred to the doctors and nurses to apply the level of standards in the
treatment provided.
The third parameters depicted in the diagram are the respective physicians and the roles
they play to address the requirements of the organization. The policy made by the policy maker
is to be followed and applied by the doctors (Rebuge & Ferreira, 2012). In addition, they are also
responsible for providing the initial diagnosis to their patients. The information received from the

11HEADSPACE ANALYSIS
patients after the diagnosis are stored in the database of the organization for future use. They are
also responsible for providing routine checks to the patients involved.
The last parameter of the diagram includes the patients who apply for services. As the
most important aspect is the patients and their need is necessary for doing business, the needs of
them are to be addressed (Boudreaux et al., 2014). The patients also come for routine checking
and the physicians provide them the same. The information collected is also stored for further
use.
Basic flow: Diagnose
Description The physicians follow the policy made by the protocol maker. The
physician provides diagnosis to the patients. The information received
from the patients are recorded and stored in the organization. The
physician also provides routine checkup to the patients.
1. Physicians follow the policies.
2. The physicians provide diagnosis.
3. The information received is stored in the organizational files.
4. The physicians provide routine checkup.
Termination
outcome
The diagnosis is done.
Alternative flow (A): Diagnosis
Description The physicians follow the policy made by the protocol maker
A1 The information is stored.
A2 Diagnosed
Termination
outcome
Patient is diagnosed
Alternative flow (B): Routine check
Description Patients are provided routine check up
B1 Patient information is checked
B2 Routine check is provided

12HEADSPACE ANALYSIS
Termination
outcome
Routine check is done.
Business rules:
 The patient’s information is collected
 Diagnosis is provided on the basis of policies
 Routine checks are given
Conclusion:
Thus, conclusion from the following report is drawn to emphasize the importance of the
various stakeholders in the stakeholder map, the various questionnaires to follow before the
implementation of the system and the use case diagram to consider the system operation. The
various analysis of the report has to be implied in the organization for successful processing.

13HEADSPACE ANALYSIS
References:
Almutairi, S., Abu-Samaha, A., Bell, G., & Chen, F. (2013, October). An enhanced use case
diagram to model Context Aware Systems. In Science and Information Conference (SAI),
2013 (pp. 270-274). IEEE.
Bates, D. W., Saria, S., Ohno-Machado, L., Shah, A., & Escobar, G. (2014). Big data in health
care: using analytics to identify and manage high-risk and high-cost patients. Health
Affairs, 33(7), 1123-1131.
Boudreaux, E. D., Waring, M. E., Hayes, R. B., Sadasivam, R. S., Mullen, S., & Pagoto, S.
(2014). Evaluating and selecting mobile health apps: strategies for healthcare providers
and healthcare organizations. Translational behavioral medicine, 4(4), 363-371.
Chau, J. Y., Van der Ploeg, H. P., Dunn, S., Kurko, J., & Bauman, A. E. (2012). Validity of the
occupational sitting and physical activity questionnaire. Medicine and science in sports
and exercise, 44(1), 118-125.
Cooper, T. L. (2012). The responsible administrator: An approach to ethics for the administrative
role. John Wiley & Sons.
Drummond, M. F., Sculpher, M. J., Claxton, K., Stoddart, G. L., & Torrance, G. W.
(2015). Methods for the economic evaluation of health care programmes. Oxford
university press.
Kulak, D., & Guiney, E. (2012). Use cases: requirements in context. Addison-Wesley.
McGorry, P., Bates, T., & Birchwood, M. (2013). Designing youth mental health services for the
21st century: examples from Australia, Ireland and the UK. The British Journal of
Psychiatry, 202(s54), s30-s35.

14HEADSPACE ANALYSIS
Missonier, S., & Loufrani-Fedida, S. (2014). Stakeholder analysis and engagement in projects:
From stakeholder relational perspective to stakeholder relational ontology. International
Journal of Project Management, 32(7), 1108-1122.
Patten, M. L. (2016). Questionnaire research: A practical guide. Routledge.
Rebuge, Á., & Ferreira, D. R. (2012). Business process analysis in healthcare environments: A
methodology based on process mining. Information systems, 37(2), 99-116.
Rickwood, D. J., Telford, N. R., Parker, A. G., Tanti, C. J., & McGorry, P. D. (2014). headspace
—Australia’s innovation in youth mental health: who are the clients and why are they
presenting?. The Medical Journal of Australia, 200(2), 108-111.