E-Commerce Project Management Plan

This assignment delves into the intricacies of managing an e-commerce project. It necessitates crafting a comprehensive project plan encompassing various stages, from initiation to closure. A critical component involves conducting a thorough stakeholder analysis to identify key players and their roles in the project's success. The assignment also requires assessing potential risks associated with the e-commerce venture and outlining strategies for mitigation. Finally, it expects you to present a structured implementation plan detailing the project's execution phases.

Running head: REFURBISHING HEATHROW TERMINAL
Project Name: Refurbishing Heathrow Terminal
Name of the Student
Name of the University
Author’s Note

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REFURBISHING HEATHROW TERMINAL
Table of Contents
Introduction......................................................................................................................................2
1. Discussion....................................................................................................................................2
1.1 Project scope..........................................................................................................................2
1.2. Project charter.......................................................................................................................3
1.2.1 Project overview.............................................................................................................3
1.2.2 Duration..........................................................................................................................3
1.2.3 Budget estimate..............................................................................................................5
1.2.4 Assumptions and Constraints.......................................................................................10
1.3 Project Stakeholders............................................................................................................11
1.3.1 Roles and responsibilities of the stakeholders..............................................................11
1.4. Project risks........................................................................................................................14
Conclusion.....................................................................................................................................21
Bibliography..................................................................................................................................22

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REFURBISHING HEATHROW TERMINAL
Introduction
The project reflects on “Refurbishing Heathrow Airport Terminal 1”, which is one of the
largest international airports in the world. The main aim of the project is to complete
refurbishment of Heathrow airport terminal 1 on proper time and budget, without creating
disruptions to the public who are travelling. It is identified that the Terminal 1 of Heathrow
Airport is 40 years old and it was only utilized for short-distance European flights. Therefore, it
is analyzed that the Terminal 1 of the Heathrow Airport needs refurbishment in order to resolve
issues that mainly occur due to its outdated infrastructure. In the year 2004, BAA airport was
mainly tasked with the refurbishment of Terminal 1 of the Heathrow Airport. During
refurbishment of the airport, the terminal was kept opened to 20 million annual travelers. It is
identified that the project team needs to resolve number of challenges as well as unexpected
problems that mainly occurs during refurbishment.
The paper elaborates scope, budget as well as time that is needed for completing the
project. The paper also identifies the stakeholders who are associated with the project. It is
identified that the project faces number of risks which must be resolved properly.
1. Discussion
1.1 Project scope
The scope of the project is categorized into in-scope and out-scope. The in-scope of the
project includes refurbishment of Heathrow Airport Terminal 1, renovation of baggage and
check in-areas, critique project planning and initiation phase, completion of project on time and
budget and no disruption to the public who are travelling. On the other out scope of the project

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does not provide training facility to the workers of the organization and the scope creep for the
project quality is not maintained.
1.2. Project charter
1.2.1 Project overview
It is identified that terminal 1 of Heathrow Airport needs refurbishment as the terminal is
40 years old and its infrastructure is outdated. BAA Airport Ltd. was mainly tasked with the
refurbishment in order to update the infrastructure of the terminal. As the project manager wants
to complete the entire project on proper time and budget without creating disruption for the
people who are travelling therefore the terminal was kept opened to 20 million annual travelers.
It is identified that the successful completion of this project is considered as an enabler in order
to complete the transformation properly. There are numerous factors that are mainly associated
with the project which creates issue for the project and helps in making success one of the big
challenges..
1.2.2 Duration
The time that is needed for completing the project successfully is around 211 days. The
table below shows the duration that is needed for completing each of the project activity. In
addition to this, the table below also reflects the initiation as well as ending date of the project
activity.
WBS Task Name Duration Start Finish
0
Refurbishing Heathrow
Airport Terminal
211 days Tue 10/16/07 Tue 9/2/08
1 Project initiation phase 84 days Tue 10/16/07 Fri 3/7/08

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1.1 Developing business case 22 days Tue 10/16/07 Mon 11/19/07
1.2 undertaking feasibility study 24 days Tue 11/20/07 Fri 12/21/07
1.3
Establishing the terms of
references
18 days Mon 12/24/07 Fri 1/25/08
1.4 Setting up a project office 28 days Mon 12/24/07 Wed 1/30/08
1.5 Performing phase review 20 days Mon 1/28/08 Fri 3/7/08
2 Planning phase 64 days Mon 1/28/08 Thu 4/24/08
2.1 Creating resource plan 32 days Mon 1/28/08 Tue 3/11/08
2.2 Creating financial plan 33 days Thu 1/31/08 Mon 3/17/08
2.3 Creating quality plan 35 days Thu 1/31/08 Wed 3/19/08
2.4 Creating acceptance plan 34 days Mon 3/10/08 Thu 4/24/08
2.5 Creating communication plan 27 days Mon 3/10/08 Tue 4/15/08
2.6 Creating procurement plan 30 days Wed 3/12/08 Tue 4/22/08
2.7 Contracting with the suppliers 32 days Wed 3/12/08 Thu 4/24/08
2.8 Performing phase review 27 days Tue 3/18/08 Wed 4/23/08
3 Project execution phase 119 days Thu 3/20/08 Tue 9/2/08
3.1 Building deliverables 40 days Thu 3/20/08 Wed 5/14/08
3.2 Monitoring and control 100 days Wed 4/16/08 Tue 9/2/08
3.2.1
Performing time
management
44 days Fri 4/25/08 Wed 6/25/08
3.2.2 Performing cost management 45 days Wed 4/16/08 Tue 6/17/08
3.2.3 Performing quality 48 days Wed 4/23/08 Fri 6/27/08

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management
3.2.4
Performing change
management
50 days Fri 4/25/08 Thu 7/3/08
3.2.5
Performing communication
management
54 days Thu 4/24/08 Tue 7/8/08
3.2.6 Performing risk management 57 days Thu 5/15/08 Fri 8/1/08
3.2.7
Performing issue
management
48 days Thu 6/26/08 Mon 9/1/08
3.2.8
Performing procurement
management
49 days Thu 6/26/08 Tue 9/2/08
3.2.9
Performing acceptance
management
46 days Wed 6/18/08 Wed 8/20/08
3.2.10 Performing phase review 45 days Wed 6/18/08 Tue 8/19/08
4 Closure phase 22 days Mon 6/30/08 Tue 7/29/08
4.1 Stakeholder sign off 22 days Mon 6/30/08 Tue 7/29/08
4.2 Performing project closure 12 days Fri 7/4/08 Mon 7/21/08
4.3 Reviewing project completion 6 days Wed 7/9/08 Wed 7/16/08
1.2.3 Budget estimate
The estimated budget that is needed for completing the project is around 57.6 million.
The table below reflects that the budget that is needed for completing the activities of the project
with the help of project stakeholders is around £5,943,960.00 however the remaining budget is
utilized for the materials of the project or for other activities that are quite necessary for

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executing the project successfully. Moreover, it is analyzed that the budget of the project must be
monitored properly in order to complete the various activities of the project successfully within
time.
Task Name Duration Start Finish Cost
Refurbishing Heathrow
Airport Terminal 1
project
211 days Tue 10/16/07 Tue 8/5/08 £5,943,960.00
Project initiation
phase
84 days Tue 10/16/07 Fri 2/8/08 £709,080.00
Developing business
case
22 days Tue 10/16/07 Wed 11/14/07 £144,320.00
undertaking feasibility
study
24 days Thu 11/15/07 Tue 12/18/07 £97,920.00
Establishing the
terms of references
18 days Wed 12/19/07 Fri 1/11/08 £163,000.00
Setting up a project
office
28 days Wed 12/19/07 Fri 1/25/08 £175,840.00
Performing phase
review
20 days Mon 1/14/08 Fri 2/8/08 £128,000.00
Planning phase 70 days Mon 1/14/08 Fri 4/18/08 £1,632,840.00
Creating resource
plan
32 days Mon 1/14/08 Tue 2/26/08 £197,120.00

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Creating financial
plan
33 days Mon 1/28/08 Wed 3/12/08 £208,560.00
Creating quality plan 35 days Mon 1/28/08 Fri 3/14/08 £225,400.00
Creating acceptance
plan
34 days Mon 2/11/08 Thu 3/27/08 £142,800.00
Creating
communication plan
27 days Mon 2/11/08 Tue 3/18/08 £233,280.00
Creating procurement
plan
30 days Wed 2/27/08 Tue 4/8/08 £198,000.00
Contracting with the
suppliers
32 days Wed 2/27/08 Thu 4/10/08 £207,360.00
Performing phase
review
27 days Thu 3/13/08 Fri 4/18/08 £220,320.00
Project execution
phase
102 days Mon 3/17/08 Tue 8/5/08 £3,508,920.00
Building deliverables 40 days Mon 3/17/08 Fri 5/9/08 £257,600.00
Monitoring and
control
100 days Wed 3/19/08 Tue 8/5/08 £3,251,320.00
Performing time
management
44 days Fri 3/28/08 Wed 5/28/08 £360,800.00
Performing cost
management
45 days Wed 3/19/08 Tue 5/20/08 £293,400.00
Performing quality 48 days Wed 4/9/08 Fri 6/13/08 £289,920.00

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management
Performing change
management
50 days Fri 4/11/08 Thu 6/19/08 £310,000.00
Performing
communication
management
54 days Mon 4/21/08 Thu 7/3/08 £336,960.00
Performing risk
management
57 days Mon 5/12/08 Tue 7/29/08 £373,920.00
Performing issue
management
48 days Thu 5/29/08 Mon 8/4/08 £309,120.00
Performing
procurement management
49 days Thu 5/29/08 Tue 8/5/08 £403,760.00
Performing
acceptance management
46 days Wed 5/21/08 Wed 7/23/08 £296,240.00
Performing phase
review
45 days Wed 5/21/08 Tue 7/22/08 £277,200.00
Closure phase 22 days Mon 6/16/08 Tue 7/15/08 £93,120.00
Stakeholder sign off 22 days Mon 6/16/08 Tue 7/15/08 £52,800.00
Performing project
closure
12 days Fri 6/20/08 Mon 7/7/08 £25,920.00
Reviewing project
completion
6 days Fri 7/4/08 Fri 7/11/08 £14,400.00

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1.2.4 Assumptions and Constraints
Assumptions: The assumptions that are made in this project are as follows:
 The project of refurbishing the Terminal 1 of the airport must be completed within the
estimated time and budget
 The project does not create any type of disruption for the people who are travelling
 The project must follow the scope in order to achieve the goals as well as objectives
of the project.
 The complexities of the project will be resolved and the project will be helpful in
providing proper travelling experience to the people.
Constraints: The constraints of the project are as follows:
Time: The time that is estimated by the project must be utilized for completing the entire
project successfully within the estimated time and budget. If the project is completed within the
estimated time then the chances of occurring financial pressure on the organization also reduces.
Cost: The project must e completed successfully within the budget that is estimated. It is
quite important to complete their project within the estimated budget in order to avoid different
types of financial challenges.
Scope: The project must follow the scope while proceeding with the execution of the
project. If the scope of the project is followed then the project will be able to achieve its goals as
well as objectives. If the scope of the project is not maintained then it will be quite difficult for
the project managers to complete the entire project within the estimated time and budget.

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1.3 Project Stakeholders
The stakeholders of the project are mainly categorized into internal stakeholders as well
as external stakeholders.
Internal stakeholders
The internal stakeholders of the project includes project manager, project planner, human
resource manager, project analyst, contractor, project team as well as sponsor
External stakeholders
The external stakeholders of the project includes suppliers, local communities, government
as well as creditor
1.3.1 Roles and responsibilities of the stakeholders
1.3.1.1 Internal stakeholders
Project manager
The project managers are the person who takes the responsibility of initiating, planning
designing, executing as well as monitoring and controlling the entire project. They have the
responsibility of preparing as well as maintaining the project stages as well as various types of
exception plans as needed. They also engage in maintaining an awareness of potential
interdependencies with different projects as well as with their impact. In addition to this, they are
also responsible of identifying as well as obtaining both advice as well as support that is needed
in order to plan, manage as well as control the project effectively.
Project planner

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The project planners are the people who are mainly responsible of defining as well as
developing the various objectives as well as goals of the project. They also engage in analyzing
as well as monitoring the effectiveness of the project for attaining the milestones of the project.
They are also responsible of planning, co-coordinating as well as monitoring activities that are
mainly assigned for developing and implementing processes, procedures and the systems of the
project. Additionally, it is identified that the project planner also helps in overseeing schedules as
well as helps in planning risk management plan in order provide proper and serious warnings to
the results that mainly hinders the success of the project.
Human Resource manager
The human resource managers are the persons who are responsible of determining the
resources that are needed in project. They also engages in creating proper directory for the
project team and assists in creating job description for the project stakeholders as well as project
team member. They also make sure that all the project roles as well as responsibilities are
properly assigned to the team members of the project. In addition to this, the human resource
manager is also responsible of understanding the project team member so that they can provide
them proper help as well as support for completing the responsibilities and roles that are
assigned.
Project analyst
Project analyst is the person who is mainly responsible of working on the projects of the
project manager. It is identified that the project analyst mainly engages in taking proper decision
on different types of critical decisions. They are also responsible of creating, disbursing as well
as managing reports that are mainly related with the project. Additionally, they also help in

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analyzing, reviewing as well as documenting of the entire requirements of the project throughout
the project lifecycle.
Contractor
The main responsibility of the contractor is planning, developing as well as co-
coordinating with the different project activities that mainly co-insides with the structure of the
project. They mainly oversee the entire project and provide proper necessary measures so that
the project does not face any challenges while executing the project.
Sponsor
The project sponsors are the people who are mainly responsible of managing the overall
accountability of the project. It is identified that the project sponsor is mainly concerned for
making sure that the deliverables of the project agrees with the benefits of the business. They
also assist in ensuring that the changes or renovation within the project are properly done or not.
Additionally they also involve in initiating the reviews of the project by supporting the procedure
of project review.
1.3.1.1 External stakeholders
Suppliers
The supplier is the person who is mainly responsible of supplying the requirements or
resources that are mainly needed in the project. Their main responsibility is to deliver the service
that is specified in the contract of the project. The supplier also engages in informing the various
end users of the content. The supplier also helps in ensuring that the project plan, proposals as
well as specifications are quite feasible as well as realistic. In addition this, they also helps in

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ensuring that the quality of the project are up to date and the overall technical integrity of the
project can be managed
1.4. Project risks
The complexities or issues that the project faces are elaborated below in the table. It is
identified that the table highlighted some of the mitigation strategies or methods that are quite
helpful in resolving the issues as well as problems which are mainly associated with the project.
Risk Description Impact Probability Mitigation
Human resource
management
It is identified
that the
management of
various people as
well as team are
considered as one
of the main
problem for this
project. This is
because there are
generally 11 top
tier suppliers who
generally reports
directly to the
managers of the
project and to
them who mainly
Medium Medium In order to
resolve this issue,
it is quite
important to
develop or prepare
a proper reporting
system with some
software so that
the all the
members of the
project does not
need to report to
their managers.

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reports to them.
The problem is
there are large
number of
workers who need
to report to their
managers
Improper
project cost
management
It is identified
that the cost of the
project that is
estimated can be
changed become
of some
significant effect
or due to late
delivery of
various types o
materials because
of the suppliers. If
the project
managers are
unable to
complete the
project o time then
number of
High Medium In order to
resolve the
problems that are
associated with
the budget, the
most important
step for the project
manager is to hire
a financial
manager who will
take care of the
budget expenses
of the project and
can also involve in
finding out some
of the new
suppliers of the
project.

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REFURBISHING HEATHROW TERMINAL
financial problem
will occur.
Technological
challenges
The technological
problem of the
project is that it
generally creates
number of
problems for the
airport therefore it
is quite important
to repair or
replace the old
infrastructure of
the system. In
order to resolve
the technological
challenges it is
very much
necessary to
replace the
existing system of
the airport within
the building of
terminal.
Medium High In order to
resolve the issue,
replace of the
system is done so
that the
technological
issues that are
related with the
project can be
resolved quite
easily.
Improper It is identified Medium Medium Proper

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management of
communication
that improper
communication is
one of the big
challenge for the
project as there
are number of
high level project
stakeholders. It is
found that
informing the
project
stakeholders about
the changing
budget as well as
schedule with the
help of improper
communication
can cause number
of issues as well
as challenges.
communication
strategy must be
utilized so that
proper
information must
be provided to the
project team about
any important
changes or
requirements of
the project.
Improper
management of
the project
If the project
managers do not
manage the
activities of the
project properly
High High Proper
experienced
project managers
must be hired so
that they can be

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then it will
become difficult
to complete the
entire project
within the
estimated time
and budget
without
compromising the
quality of the
project. Therefore
it is analyzed that
proper
management of
project is required.
easily track as
well as monitor
the activities of
the project and if
all the activities
are monitored as
well as managed
properly then the
entire project will
be completed
successfully
within the
estimated budget
as well and time.
Electrical risk For renovating
the terminal, it is
quite important to
reinstall some of
the new
distribution board
in order to meet
the demand of the
electricity
however it is
Medium High In order to
resolve the issue,
it is quite
important to test
the equipment. It
is identified that
that testing the
equipment will
provide
information that

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identified that
installation of new
distribution board,
power must be
kept off
temporarily and as
the equipments
are 40 years old
there was very
much little
confidence that if
the power was off,
then all the
equipments would
restart again.
whether the
equipment will
restart after
turning on the
power or not.
Use of poor
quality materials
The materials that
are utilized in the
project are not of
proper quality and
as a result the
project will face
number of quality
related issues
which needs to be
resolved properly.
High High The quality of
materials must be
checked properly
before using it in
the project so that
the project will
not face any
quality related
issue.

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Therefore it quite
important to
utilize proper
quality of
materials in the
project.
Supplier risk If the supplier is
not able to deliver
the requirements
as well as needs of
the project on
time, then it is
quite difficult to
complete the
entire project on
time and as a
result the budget
of the project will
also increases
then.
High High It is quite
important to have
suppliers who are
able to provide the
needs as well as
requirements of
the project on time
so that the entire
project can be
easily delivered
on time without
creating any issue.
Asbestos risk One of the big
concerns for the
project team is
that that in the
terminal 1 there
The project team
members must
remove the
asbestos safely so
that the risk