Role of IT in Business Success and Failure

Report

Table of Contents
INTRODUCTION...........................................................................................................................1
LITERATURE REVIEW................................................................................................................1
Identify the role of IT in the success or failure of a business.....................................................1
Find ethical and social issues associated with running businesses.............................................2
Identify and differentiate between different types of networking technologies..........................3
Discuss the importance of Internet and Intranet in a business....................................................5
Explain the different stage of system development life cycle.....................................................6
ANALYSIS AND DISCUSSION...................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Information technology is an integration of skills, processes, method, techniques and
knowledge that is processed on the basis of adequate usage and control towards production of
goods and services that used to accomplish all its objectives in standardised format. In this
organised usage of computers to store, transmit, retrieve and manipulation of suitable
information and data (Lloyd, 2020). It particularly enhance the productiveness and performance
of business as with this working efficiency and its effectiveness of get advanced in clear manner.
The report below is based on Tesco as it is a British multinational retailer and have worked as a
groceries and general merchandiser. The report below include the literature review about role of
IT in success and failure of business, ethical and social responsibilities, types of networking
techniques, importance of internet and intranet, stages of system development life cycle along
with adequate analysis and discussion.
LITERATURE REVIEW
Identify the role of IT in the success or failure of a business
According to the viewpoint of Ashley Donohoe, 2019, Information technology leads to
the innovation in business that gives a way to achieve the success. Digital revolution has
benefited every business. In the modern era different business sectors are using information
technology to carry their businesses. It is hard to imagine the business world without IT. With
innovation, information technology has created different radical changes in the businesses as:
 Social networking is proving to be more effective.
 Online shopping is now preferred more than offline shopping.
 The market has become more systematic and effective.
 Global sales has increased now
 Regular customer support and query resolving is done.
 Digital marketing has taken the place of newspapers,radios and televisions.
These IT factors are related with the growth and success of the business as:
 Decision making: The role of decision making has improved with information
technology in the business companies (Rad, Nilashi and Dahlan, 2018). The management
is using tools like ERP software and decision support system that help the management
and the managers to analyse the performance data of the company, so that they can take
1

strong and effective decisions. With the help of these software managers can analyse and
decide which product to be improved and stop selling according to the market.
 Better organisational communication: With the constant use of conferencing software,
emails, company intranets and video chat information technology has improved the
organisational communication in the companies. IT has helped the employees to work
remotely which results the company to save the costs.
 Improved customer support: Information technology has provided the companies to
provide better customer support to the customers analyse their feedback. It helps in
analysing the market and the customer 's demands through different tools, so that
customers are highly satisfied with the companies (Benckendorff, Xiang and Sheldon,
2019).
 Efficient daily operations and resource management: IT has improved the resource
management system in the companies by providing cloud computing and others service
software to store their data instead of files and folders for having more security. IT has
improved the operational level in the management so that work can be done with full
efficiency with inventory management tools.
Find ethical and social issues associated with running businesses
As per the viewpoint of Kenneth V. Oster, 2019, in the complex environment of business
all the companies has faces a range of ethical issues and for that certain responsibilities is
designed and develop under which code of conduct and its ethical formulation is managed in
productive manner (Rajaraman, 2018). It also get promote and include integrity conduct that also
get engenders suitable level of trust in terms of accommodating diversity, compliance,
governance consistent and empathetic decision making. In relation to business and its workings
the social and ethical issues are as explained below as:
Ethical issues: These are the issues that is dependent over certain balance which is
maintained in order to maintain and develop sustained balanced as with this organisation profit is
achieved with adequateness and it is as briefly explained below as: Severance of privacy: It it an essential prospect as with this appropriate usage of IT
inside the business operations is attained by which adequate level of awareness is
developed in systematic manner. In this Tesco make ensure to induce better control over
2