Report on the Total Quality Management Tesco

   

Added on  2020-04-15

9 Pages3239 Words1487 Views
Running Head: Total Quality ManagementTotal Quality ManagementTesco Plc.
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Total Quality Management 1ContentsIntroduction.................................................................................................................................................1Company Overview.....................................................................................................................................1TQM tool used by Tesco..............................................................................................................................1Implementation method of TQM tool used in organization........................................................................2Success of TQM in the company Tesco........................................................................................................3Change in organization................................................................................................................................4Conclusion and Recommendation...............................................................................................................5References...................................................................................................................................................6
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Total Quality Management 2IntroductionThe purpose of this report is to provide a brief overview of the total quality managementtechniques used in Tesco Company. The report talks about the quality management tool used inthe organization Tesco and its implementation in the company; further it also talks about thesuccess of the tool in the managerial activities of the organization and the ways with which theorganization dealt with the change. The details about the task are discussed below:Company OverviewTesco is a retail chain store based in UK; the company was originated in the year 1920 by JackCohen. The merchandise and retail grocery store is now remarked as one of the biggest retailstore of UK. The public limited company earned revenue of 55,917 pounds in the previous yearand works with a large family of 476,000 employees. Thus it shall be noted that the company isengaged in large scale workings due to which it requires to initiates activities in such a way thatthe customer obtain greater satisfaction from the company (The Guardian 2017). Further the totalquality management tool used by Tesco and its implementation in the management is discussedbelow:TQM tool used by TescoThe company used the total quality management techniques to improve the quality of theirproducts and services present in the target market. With the help of such techniques they earnedhigher satisfaction of customers as this process eliminated the issues of the organization andefficiently resolved them to gain better results. The manufacturing sector of the company was theinitial sector in which these tools and techniques were used to identify success, this furtherfollowed by implementing the quality management techniques in services sector department ofthe company as well. Many TQM strategies were used by the organization such as customerbased strategy, statistical process control, management based rewards structure etc. and manytools were also implemented in the organization (Asiah Omar 2013). These tools helped thecompany to survey about the demand of the products and services in the market and takefeedback from the client regarding the issues faces by them. Further in order to initiateleadership, effective communication system was defined to empower the employees. Techniqueslike process based technique; lead time reduction technique, quality assessment andbenchmarking techniques were also a part of the managerial system of the organization. All thesetechniques became a part of the company which helped the organization to improve theiractivities in the target market and gain competitive edge. Resulting to which, quality controltechniques were implemented in the organization so as to provide higher level of satisfaction tocustomers (Chandra 2013).
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